Osseo Salvage, LLC

I received a letter from Revdex.com dated July Sorry, I couldn't respond any sooner because I was out of town until today.Case ID *** is addressed to Trusted Auto Parts but is listed with my addressMy information is Osseo Salvage LLC WUs Hwy 10/53, Osseo WI, ph# 715-597-2620.We
are NOT associated with Trusted Auto Parts, this confusion resulted from the company "Trusted Auto Parts" asking our company to "blind ship" an item to their customer.This is what happened:On May *** and Larry from Trusted Auto Parts, Rainbow Two St Austin TX 78734, contacted us about a vehicle part for their customerWe informed them that ours was a maroon color and they said to ship it anyway as the blue the customer wanted did not seem to be availableThey emailed us their customer's address and the businesses credit card information, however, it ended up in our spam box and so the item wasn't actually shipped until roughly two weeks later when they called us back about it.I don't remember what day they called back to say their customer was not happy and wanted to return the itemWe said that they could do that, but we could only refund for the cost of the part and not the shipping because this was not our errorThey said that would work for themWe had originally charged them $for the part and $for shipping.On June we received the part and refunded the $for the part back to Trusted Auto PartsI can send a copy of their invoices if you like.We IN NO WAY had contact with their customer "***" and there are no employees here by the name of *** or ***Thank You*** at Osseo Salvage llc715-597-

To whom it may concern,
According to our records, on 02/3/2016 this patient requested her x-rays to be sent to a wellness clinic to continue care in conjunction with chiropractic treatment. On 02/19/2016, when those x-rays were still at that wellness facility, this patient asked if we could have...

her records sent to another Doctor and told us that she wants to hand-carry her x-rays to him. The records were faxed and received by the doctor on the same day of the request. When we received these x-rays back in our office, the patient requested that she would just pick them up herself since they are "her personal property". Upon contacting our malpractice insurer for clarification, we were highly advised against letting any patient hand-carry x-rays, which has been our policy for many years. When we told the patient that we would be more than happy to mail these x-rays out to any provider she wishes, she was not satisfied. The patient continued to demand the x-rays from Shephard Clinic stating "I have a right to my x-rays, they are my personal property". Since these x-rays were taken and developed by Shephard Clinic, we are the legal custodians for these x-rays. After attempting to speak with the patient verbally over the phone on 02/26/2016, the patient still aggressively pursuing the right to hand-carry her x-rays. When meeting with the patient privately in person with her doctor at Shephard Clinic, we offered the patient the solution of sending the x-rays for copying so she could have her own personal copy of her x-rays to take anywhere she would like, at her convenience. During this conversation on 02/29/2016, the patient agreed that would be a good idea and asked for a rush order because she wanted her x-rays by that Friday. We obtained a signed release and x-rays were sent out for copying that day and I called over to the facility to let them know to rush this order for the patient. On 03/03/2016 the imaging facility called and we agreed that it would be faster to have the patient pick up the x-ray copies, versus have them in the mail for multiple days. When the facility tried to contact the patient to pick up the x-rays, there was no answer or response for multiple weeks. After 3+ weeks of trying to contact the patient, the facility sent us the invoice, x-ray originals, and x-ray copies back to our office on 03/31/2016. Due to our relationship with this facility, we chose to send payment on behalf of the patient and charge the patient account at Shephard Clinic for the unpaid charges, so we would not damage any future transactions with this facility. This is the $25 charge that is seen on the patient statement listed under (Radiological Service- Elsewhere). This has been explained to the patient via email on 04/18/2016 after the patient questioned the charges on her account. 
Regarding the $38.50 balance on the patients account is in regards to the patients' health insurance error. With further investigation into this balance, I was able to come to the conclusion that the $38.50 balance that was supposed to be paid to us, was actually paid to the patient from the insurance company (Check #: [redacted] states this). When I contacted the health insurance about this error, they asked us to have the patient pay us the error (which is common practice) but unfortunately I explained to them that the patient was unwilling because she believes that she overpaid for these services. After speaking to the patients' health insurance on 04/19/2016, they agreed that they would request a refund from the patient and re-issue the check to us- which has yet to be completed. As this time, the $38.50 balance is active on this account. 
All office staff has attempted for the best possible solution in this situation. We have communicated with this patient through email, phone, and in-person exchange. At no time has the patient tried to resolve this matter during the course of these interactions. I would respectfully request that this claim against Shephard Clinic be dropped, as the balance is determined to be fair and true for this patient. We have chosen to write-off these charges as a courtesy to the patient, even though the patient did not request it of us. If you need any more assistance or question, please do not hesitate to contact me. 
Thank you, 
 
Brianna W
Accounts Manager
Shephard Clinic