Osterman Propane

They came out and took tank and broke my flower bed siding and pipe to hook up tank. They sent invoice and 2 to 3 days later took the tank. I just got propane filled in December and 2 months later they came and took the tank. I have not been under contract with them because they agreed from the beginning 4 or 5 years ago to not charge me service charge.They sent me a statement and 3 days later took the tank. They say on the paper to call make arrangements to pay and get tank back yet when I called they said they are not that I have to wait til it gets in collections. I dont want them ruining my credit but they don't care. It's not right that they do this to me. I have been a great customer from the beginning.Desired SettlementThey busted my siding and flower bed. They made it impossible to hook up another tank. I want them to come out and repair the pipe siding and flower bed.Business Response We did not damage the flower bed nor did we make it impossible for another propane company to hook up tank for future service. We have photos to prove this fact and they will be sent directly to the Revdex.com so they can review to confirm these facts for themselves. Of course, we are happy to share with the [redacted] at her request.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have pictures of the damage they did. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)In the picture you can see its the corner and you can see the indents in the ground where they came around the corner. The corner is very close to where the tank was. They had to pull it straight out then round the corner. They need to admit what they did and fix it. Final Business Response We were able to contact customer directly and resolve complaint. Customer will be contacting Revdex.com to advise same.

On 3/11/15 at 9:53am an Osterman gas truck came to our house and crashed into our garage. After agreeing to pay the damage, nothing has happened.On 3/11/15 at 9:53am an Osterman has truck came to our house to fill up the tanka loud crashrevealed that the truck crashed into our house. The driver then and to the [redacted], stated his name ([redacted] and stated that he had run into the house. We then called Osterman's local Connecticut line located in Montville, CT and were directed to supervisor [redacted] The driver had already called him and explained what happened and we then asked what to do next in which we were asked to submit an estimate to be reimbursed. We got an estimate completed the next week and e-mailed the estimated damage cost to [redacted].com) on 3/31/15 in which he replied 4/1/15 stating he would need to submit this to central office. We have called several times a week since this date and nothing has happened. We now cannot even get [redacted] on the phone as he conveniently is always busy. On April 23rd we filed a complaint with the Attorney General in the State of Massachussetts. The following week we received a voicemail from [redacted] stating that Osterman would pay in full for both garage doors to be replaced, but would pay [redacted] directly. We later called [redacted] to confirm this and signed off on the paperwork. On the paperwork, they documented that Osterman propane is responsible for the bill in entirety. The original date of the estimate is 3/20/15 and the paperwork was signed 4/28/15. I then called Osterman to confirm that they can send payment, which the receptionist again would by let me on the phone with [redacted] but agreed to pay by that Friday 5/1/15. I then sent an email to [redacted] at Osterman with the payment information as to where to send and who is to complete the transaction with no response. I sent a follow up email on 5/4/15 stating that I spoke with the [redacted] representative who said payment was never received with nor response. I then sent another follow up email 5/11/15 stating there has been no response whatsoever on his end since agreeing to pay again met with no response. We then tried to call 3 more times with more "[redacted] is busy and unavailable." We need resolve, and the use of or garage [redacted] back. Today is 5/12/15.Desired SettlementWe would like our garage doors replaced as the supervisor [redacted] agreed to do. We would like him to finish payment with [redacted] so that the work can be completed. We would also like to be given a discount on future gas delivery for our inconvenience.Business Response We apologize that this situation occurred and are working to remedy to make the customer whole. We did mail a check on 5/15/15 directly to the [redacted] company so that they can move forward with the quoted repairs. We have confirmed the check was received and [redacted] advising they are scheduling the repair with the homeowner. Because the of inconvenience of this situation, we have agreed to reduce the per gallon price by 20 cents and the customer's account pricing has already been adjusted to reflect this reduction for future deliveries.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

Very aggressive credit/collection culture and attitude. Received certified mail letter threatening to lock our tanks and shut off service with a $200 reactivate fee all over a $200 unpaid balance. I doubt the $200 fee is even enforceable since it appears to be a contract penalty. Previously, we were customers of [redacted] (Osterman purchased [redacted] propane business) and never experienced this kind of crap.

As customers of Osterman Propane we are set up to receive propane only when we call. We are on a limited budget and can not afford to have deliveries whenever the truck is on our area. Recently when we ran out of propane we contacted the company are were told we would have to wait for over a week for delivery, despite the fact we were still in cold weather. They then agreed to deliver the propane for a surcharge of $250! While we understand a small delivery fee may be necessary this is, in my opinion this fee is outrageous. The delivery was made and we had propane for 10 days. At which point all of a sudden the tanks were on zero and we had no propane. Now typically we get a delivery approximately every 3 months, this was 10 days. They sent a tech out to investigate and we were told there would be no charge because the tanks belong to the company. The tech came out and claimed the tanks were shut OFF. What is strange is the fact that the tanks were reading zero and we had propane for 10 days, then all of a sudden, nothing. Where did the 10 day supply come from? I am not certain what the issue was but I do not believe we should have been charged an additional $60 for this service. We clearly feel as though this company is overcharging fees at every opportunity. We find it difficult enough to pay for the deliveries, the fees are too much.Product_Or_Service: propaneOrder_Number: XXXXXXAccount_Number: XX-XXXXXXDesired SettlementWe would be willing to pay a $50 delivery fee, which seems more than reasonable. We do not feel as though we should be held responsible for the tech visit.Business Response We would recommend this customer utilize our automatic delivery plan coupled with the monthly smart pay - budget payment option which would allow them to pay a consistent monthly payment amount. As a will call customer, it is the customer's responsibility to monitor the tank and order propane prior to running out to avoid additional off route delivery charges. This customer was advised of how much the delivery charges would be and agreed to them prior to the delivery on March 16, 2015. The customer's propane system ran fine and without issue from March 16th until March 27th and we certainly did not shut off their propane system as we are busy enough and do not need extra work. We will agree to waive the $60 service charge for the 3/27/15 call. There was also still plenty of propane in the system as of 3/27/15. We look forward to hearing from this customer regarding our monthly budget and automatic delivery option to avoid this in the future.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)It was extremely cold when we ran out of fuel. Considering that fact we did not have much of a choice as far as the delivery. We could not be without propane for over a week which is what they were claiming it would take for them to come out otherwise. We still can not understanding the exorbitant fee. It appears a large company is taking advantage of customers who choose not to adhere to the company's choice of rules. We do not live on a set income, even their suggested payment plan is not an option for us. Our income is sporadic at best. As far ad waiving the fee for the tech; we were clearly told when we went into the office that there would be no charge for the visit. Seriously, the tanks were working fine according to them and then when the tech appears he states they were shut off? Why in the world would we choose to turn the tanks off of our own free will. There is clearly an issue here. Final Business Response We will contact the customer directly to work through this situation. It is unfortunate the monthly level pay plan does not seem helpful to them as it assists many customers in budgeting their energy bills whether it is propane, nat gas or electricity.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I waited for a week after receiving this notice to see if the company would in fact be in touch with us. To date we have not received any correspondence from them except another bill for the delivery fee. I do not wish to close this case until an agreement has been reached.

As customers of Osterman Propane we are set up to receive propane only when we call. We are on a limited budget and can not afford to have deliveries whenever the truck is on our area. Recently when we ran out of propane we contacted the company are were told we would have to wait for over a week for delivery, despite the fact we were still in cold weather. They then agreed to deliver the propane for a surcharge of $250! While we understand a small delivery fee may be necessary this is, in my opinion this fee is outrageous. The delivery was made and we had propane for 10 days. At which point all of a sudden the tanks were on zero and we had no propane. Now typically we get a delivery approximately every 3 months, this was 10 days. They sent a tech out to investigate and we were told there would be no charge because the tanks belong to the company. The tech came out and claimed the tanks were shut OFF. What is strange is the fact that the tanks were reading zero and we had propane for 10 days, then all of a sudden, nothing. Where did the 10 day supply come from? I am not certain what the issue was but I do not believe we should have been charged an additional $60 for this service. We clearly feel as though this company is overcharging fees at every opportunity. We find it difficult enough to pay for the deliveries, the fees are too much.Product_Or_Service: propaneOrder_Number: XXXXXXAccount_Number: XX-XXXXXXDesired SettlementWe would be willing to pay a $50 delivery fee, which seems more than reasonable. We do not feel as though we should be held responsible for the tech visit.Business Response We would recommend this customer utilize our automatic delivery plan coupled with the monthly smart pay - budget payment option which would allow them to pay a consistent monthly payment amount. As a will call customer, it is the customer's responsibility to monitor the tank and order propane prior to running out to avoid additional off route delivery charges. This customer was advised of how much the delivery charges would be and agreed to them prior to the delivery on March 16, 2015. The customer's propane system ran fine and without issue from March 16th until March 27th and we certainly did not shut off their propane system as we are busy enough and do not need extra work. We will agree to waive the $60 service charge for the 3/27/15 call. There was also still plenty of propane in the system as of 3/27/15. We look forward to hearing from this customer regarding our monthly budget and automatic delivery option to avoid this in the future.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)It was extremely cold when we ran out of fuel. Considering that fact we did not have much of a choice as far as the delivery. We could not be without propane for over a week which is what they were claiming it would take for them to come out otherwise. We still can not understanding the exorbitant fee. It appears a large company is taking advantage of customers who choose not to adhere to the company's choice of rules. We do not live on a set income, even their suggested payment plan is not an option for us. Our income is sporadic at best. As far ad waiving the fee for the tech; we were clearly told when we went into the office that there would be no charge for the visit. Seriously, the tanks were working fine according to them and then when the tech appears he states they were shut off? Why in the world would we choose to turn the tanks off of our own free will. There is clearly an issue here. Final Business Response We will contact the customer directly to work through this situation. It is unfortunate the monthly level pay plan does not seem helpful to them as it assists many customers in budgeting their energy bills whether it is propane, nat gas or electricity.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I waited for a week after receiving this notice to see if the company would in fact be in touch with us. To date we have not received any correspondence from them except another bill for the delivery fee. I do not wish to close this case until an agreement has been reached.

I left this same review on Yelp but wanted to leave it here also because it needs to be known how terrible Osterman is. If Yelp allowed the possibility of giving 0 stars then I would. My wife deals with them over the phone and every time she has to call them she dreads it. They're incredibly rude over the phone and are not informed of their own business apparently. They put you on a "payment plan" to make your payments less that you get to spread out within a 10 month period. But to only have a different person tell you it doesn't work that way and then expect almost a GRAND up front to continue having the tanks filled... I work for a company that has phone reps and was one for almost two years, if we ever showed any sort of rude tone or spoke rudely back to the customers for absolutely no reason we'd basically be fired. Why doesn't Osterman follow this model? Because they don't give a crap about their customers, they just care about taking your money. Sure they're a business and like any business they want your money but heat is a necessity, treat the people who need it with some respect since you're gouging us with your ridiculous prices in the first place. Hire phone reps that are polite and helpful. Just stop being an all around sy company Osterman because there may only be 4 reviews on here (5 now with mine) But clearly you're terrible and you've made a bad impression on me, these 4 other people and I'm sure many MANY others who just aren't willing to go out of their way and write how terrible you are. Fix your business model or just go away.

I canceled my service Now they are charging me with a fee to remove their propane tankon 12-9-2014 I payed in person a low usage fee of $85.63 and asked to have tank filled as it was near empty I ran out of propane fuel no fuel for cook stove or tub/shower Had to use microwave and hot plate to cook Used back up heat for heat for tub/shower Was out of propane until 5-19-2015 when I changed propane company Had to call twice to have their tank removed took a long time for them to do itDesired SettlementDUE NOT WANT TO PAY FEE FOR CANCELED SERVICE AND HAVE TANK REMOVED Cause they let me run out of propane fuelBusiness Response We have waived the tank retrieval charge on customer's account on 10/7/15 and any finance charges that had accrued. Customer account is now reflecting nothing due.

They came out and took tank and broke my flower bed siding and pipe to hook up tank. They sent invoice and 2 to 3 days later took the tank. I just got propane filled in December and 2 months later they came and took the tank. I have not been under contract with them because they agreed from the beginning 4 or 5 years ago to not charge me service charge.They sent me a statement and 3 days later took the tank. They say on the paper to call make arrangements to pay and get tank back yet when I called they said they are not that I have to wait til it gets in collections. I dont want them ruining my credit but they don't care. It's not right that they do this to me. I have been a great customer from the beginning.Desired SettlementThey busted my siding and flower bed. They made it impossible to hook up another tank. I want them to come out and repair the pipe siding and flower bed.Business Response We did not damage the flower bed nor did we make it impossible for another propane company to hook up tank for future service. We have photos to prove this fact and they will be sent directly to the Revdex.com so they can review to confirm these facts for themselves. Of course, we are happy to share with the [redacted] at her request.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have pictures of the damage they did. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)In the picture you can see its the corner and you can see the indents in the ground where they came around the corner. The corner is very close to where the tank was. They had to pull it straight out then round the corner. They need to admit what they did and fix it. Final Business Response We were able to contact customer directly and resolve complaint. Customer will be contacting Revdex.com to advise same.

They came out and took tank and broke my flower bed siding and pipe to hook up tank. They sent invoice and 2 to 3 days later took the tank. I just got propane filled in December and 2 months later they came and took the tank. I have not been under contract with them because they agreed from the beginning 4 or 5 years ago to not charge me service charge.They sent me a statement and 3 days later took the tank. They say on the paper to call make arrangements to pay and get tank back yet when I called they said they are not that I have to wait til it gets in collections. I dont want them ruining my credit but they don't care. It's not right that they do this to me. I have been a great customer from the beginning.Desired SettlementThey busted my siding and flower bed. They made it impossible to hook up another tank. I want them to come out and repair the pipe siding and flower bed.Business Response We did not damage the flower bed nor did we make it impossible for another propane company to hook up tank for future service. We have photos to prove this fact and they will be sent directly to the Revdex.com so they can review to confirm these facts for themselves. Of course, we are happy to share with the [redacted] at her request.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have pictures of the damage they did. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)In the picture you can see its the corner and you can see the indents in the ground where they came around the corner. The corner is very close to where the tank was. They had to pull it straight out then round the corner. They need to admit what they did and fix it. Final Business Response We were able to contact customer directly and resolve complaint. Customer will be contacting Revdex.com to advise same.

My review is specific to the Plainfield Office for Osterman Propane.
There are two women in the office where I have done business over the past 10 years. It is in the last two years that I find two women to be utterly unsympathtic and completely uncaring toward any issues I may have had with this office. These women are condescending in their attitude toward me. They are curt in their manner and very rude as they interrupt and talk over me as well. They immediately tried to bully me and place me on the deffensive. They are most unpleasant in their phone manners, if they have any phone ettiquite at all. It's like having to deal with a mean and nasty old lady who has no time for you, and your concerns, because she is so wrapped up in her own world, you couldn't possibly mean a thing to her. You will be a pain in her rump in a day where she already has too many problems to begin with anyway. Or, like dealing with a woman who temper is so short, it must be that her hormones are raging and you just happen to be in the way on that particular day.
I have been in business over 30 years and deal with customers every day. If I treated my customers like these two women treat me over the phone, I would have been out of business 29 years ago.
I would advise NOT to use them, because if you have a problems, you will have to deal with these two women, and it will not likely be a very pleasant experience.
CAVEAT EMPTOR

My review is specific to the Plainfield Office for Osterman Propane.
There are two women in the office where I have done business over the past 10 years. It is in the last two years that I find two women to be utterly unsympathtic and completely uncaring toward any issues I may have had with this office. These women are condescending in their attitude toward me. They are curt in their manner and very rude as they interrupt and talk over me as well. They immediately tried to bully me and place me on the deffensive. They are most unpleasant in their phone manners, if they have any phone ettiquite at all. It's like having to deal with a mean and nasty old lady who has no time for you, and your concerns, because she is so wrapped up in her own world, you couldn't possibly mean a thing to her. You will be a pain in her rump in a day where she already has too many problems to begin with anyway. Or, like dealing with a woman who temper is so short, it must be that her hormones are raging and you just happen to be in the way on that particular day.
I have been in business over 30 years and deal with customers every day. If I treated my customers like these two women treat me over the phone, I would have been out of business 29 years ago.
I would advise NOT to use them, because if you have a problems, you will have to deal with these two women, and it will not likely be a very pleasant experience.
CAVEAT EMPTOR

Very aggressive credit/collection culture and attitude. Received certified mail letter threatening to lock our tanks and shut off service with a $200 reactivate fee all over a $200 unpaid balance. I doubt the $200 fee is even enforceable since it appears to be a contract penalty. Previously, we were customers of [redacted] (Osterman purchased [redacted] propane business) and never experienced this kind of crap.

My review is specific to the Plainfield Office for Osterman Propane.
There are two women in the office where I have done business over the past 10 years. It is in the last two years that I find two women to be utterly unsympathtic and completely uncaring toward any issues I may have had with this office. These women are condescending in their attitude toward me. They are curt in their manner and very rude as they interrupt and talk over me as well. They immediately tried to bully me and place me on the deffensive. They are most unpleasant in their phone manners, if they have any phone ettiquite at all. It's like having to deal with a mean and nasty old lady who has no time for you, and your concerns, because she is so wrapped up in her own world, you couldn't possibly mean a thing to her. You will be a pain in her rump in a day where she already has too many problems to begin with anyway. Or, like dealing with a woman who temper is so short, it must be that her hormones are raging and you just happen to be in the way on that particular day.
I have been in business over 30 years and deal with customers every day. If I treated my customers like these two women treat me over the phone, I would have been out of business 29 years ago.
I would advise NOT to use them, because if you have a problems, you will have to deal with these two women, and it will not likely be a very pleasant experience.
CAVEAT EMPTOR

I canceled my service Now they are charging me with a fee to remove their propane tankon 12-9-2014 I payed in person a low usage fee of $85.63 and asked to have tank filled as it was near empty I ran out of propane fuel no fuel for cook stove or tub/shower Had to use microwave and hot plate to cook Used back up heat for heat for tub/shower Was out of propane until 5-19-2015 when I changed propane company Had to call twice to have their tank removed took a long time for them to do itDesired SettlementDUE NOT WANT TO PAY FEE FOR CANCELED SERVICE AND HAVE TANK REMOVED Cause they let me run out of propane fuelBusiness Response We have waived the tank retrieval charge on customer's account on 10/7/15 and any finance charges that had accrued. Customer account is now reflecting nothing due.

I left this same review on Yelp but wanted to leave it here also because it needs to be known how terrible Osterman is. If Yelp allowed the possibility of giving 0 stars then I would. My wife deals with them over the phone and every time she has to call them she dreads it. They're incredibly rude over the phone and are not informed of their own business apparently. They put you on a "payment plan" to make your payments less that you get to spread out within a 10 month period. But to only have a different person tell you it doesn't work that way and then expect almost a GRAND up front to continue having the tanks filled... I work for a company that has phone reps and was one for almost two years, if we ever showed any sort of rude tone or spoke rudely back to the customers for absolutely no reason we'd basically be fired. Why doesn't Osterman follow this model? Because they don't give a crap about their customers, they just care about taking your money. Sure they're a business and like any business they want your money but heat is a necessity, treat the people who need it with some respect since you're gouging us with your ridiculous prices in the first place. Hire phone reps that are polite and helpful. Just stop being an all around sy company Osterman because there may only be 4 reviews on here (5 now with mine) But clearly you're terrible and you've made a bad impression on me, these 4 other people and I'm sure many MANY others who just aren't willing to go out of their way and write how terrible you are. Fix your business model or just go away.

Without being in arrears or requesting service. Gas tank was disconnected and I am left unable to use my stove. No notice from company given.Approximately a year and a half ago my propane supplier [redacted] energy was taken over /merged with ostermam propane. I had it arranged that every April and October gas would be delivered. When osterman first took over I was being serviced out of their Maine office and received a delivery from them. A few days later I got a letter from the Methuen off ice asking to make an appointment because they wanted to change my tank out before refilling and somebody needed to be home for it. I called and asked what was going on since someone was just there a week ago to fill my tank. Since I work nights having someone home during the day was not a problem. I did not see or hear from them again. on may 1,2015 I called them to let them know I was out of gas. After being put on hold for 10-15 mins I was told I was not out of gas they came yesterday and took the tank since I had not called for a refill I must not have needed it anymore. Osterman never sent me a notice concerning this move nor did anyone leave anything on the door that my tank was removed. I now have no way to use my stove and will be forced to eat out for a week until I can get another company in.Desired SettlementI want to be reimbursed for the gas that was left in the tank at the rate it is going to cost me to replace it. Currently at $5.069 per gallon. I also want to be reimbursed for my family to eat out for the week and for any food I will have to throw away because it cannot be cooked.Business Response Refund check was mailed to customer on 6/1/15 for exact value of gas that was originally sold. We will not reimbursing customer for food as we attempted to contact customer several times regarding the removal/exchange of the propane tank for safety reasons. We never received a response from customer to remedy this situation. Also, these days there are alternative ways to cook food in any home.

They came out and took tank and broke my flower bed siding and pipe to hook up tank. They sent invoice and 2 to 3 days later took the tank. I just got propane filled in December and 2 months later they came and took the tank. I have not been under contract with them because they agreed from the beginning 4 or 5 years ago to not charge me service charge.They sent me a statement and 3 days later took the tank. They say on the paper to call make arrangements to pay and get tank back yet when I called they said they are not that I have to wait til it gets in collections. I dont want them ruining my credit but they don't care. It's not right that they do this to me. I have been a great customer from the beginning.Desired SettlementThey busted my siding and flower bed. They made it impossible to hook up another tank. I want them to come out and repair the pipe siding and flower bed.Business Response We did not damage the flower bed nor did we make it impossible for another propane company to hook up tank for future service. We have photos to prove this fact and they will be sent directly to the Revdex.com so they can review to confirm these facts for themselves. Of course, we are happy to share with the [redacted] at her request.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have pictures of the damage they did. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)In the picture you can see its the corner and you can see the indents in the ground where they came around the corner. The corner is very close to where the tank was. They had to pull it straight out then round the corner. They need to admit what they did and fix it. Final Business Response We were able to contact customer directly and resolve complaint. Customer will be contacting Revdex.com to advise same.

I found that this company has no problem over pricing propane and when it cam time to remove tanks for over pricing they tacked on service charges well over what would be charged example I payed 4.75 a pound they picked up my tank with 70 pounds and after two weeks of waiting found they will pay230 back to me the rest service charge and its after the ten days that they charge extra for ROBBERS ALL

Without being in arrears or requesting service. Gas tank was disconnected and I am left unable to use my stove. No notice from company given.Approximately a year and a half ago my propane supplier [redacted] energy was taken over /merged with ostermam propane. I had it arranged that every April and October gas would be delivered. When osterman first took over I was being serviced out of their Maine office and received a delivery from them. A few days later I got a letter from the Methuen off ice asking to make an appointment because they wanted to change my tank out before refilling and somebody needed to be home for it. I called and asked what was going on since someone was just there a week ago to fill my tank. Since I work nights having someone home during the day was not a problem. I did not see or hear from them again. on may 1,2015 I called them to let them know I was out of gas. After being put on hold for 10-15 mins I was told I was not out of gas they came yesterday and took the tank since I had not called for a refill I must not have needed it anymore. Osterman never sent me a notice concerning this move nor did anyone leave anything on the door that my tank was removed. I now have no way to use my stove and will be forced to eat out for a week until I can get another company in.Desired SettlementI want to be reimbursed for the gas that was left in the tank at the rate it is going to cost me to replace it. Currently at $5.069 per gallon. I also want to be reimbursed for my family to eat out for the week and for any food I will have to throw away because it cannot be cooked.Business Response Refund check was mailed to customer on 6/1/15 for exact value of gas that was originally sold. We will not reimbursing customer for food as we attempted to contact customer several times regarding the removal/exchange of the propane tank for safety reasons. We never received a response from customer to remedy this situation. Also, these days there are alternative ways to cook food in any home.

I found that this company has no problem over pricing propane and when it cam time to remove tanks for over pricing they tacked on service charges well over what would be charged example I payed 4.75 a pound they picked up my tank with 70 pounds and after two weeks of waiting found they will pay230 back to me the rest service charge and its after the ten days that they charge extra for ROBBERS ALL