The initial call requesting that Otay check the water meter at *** *** *** ** *** was on Friday December 22, A meter service representative visited the property on our next working day December 27, (the district was closed on 12/and 12/for the Christmas holiday.) At the
time of his visit he noted that the side yard was wet and a photo was takenThe meter was an older style and the service representative was unable to pull any read data The meter was pulled for testing on January 5thThe meter failed both the low & mid flows meaning it was under registering the water passing through the meter resulting with an under billing of water chargesThe passing flow of water meters is 98.50% A new meter has been installed at the propertyThis new meter has the latest technology that will allow us to go back days to pull data.As a one-time courtesy we have adjusted off the $remaining balance on MrTeed’s accountI would be happy to speak with him if he has any additional questions or concerns.Enclosures: meter test results, property photo Sincerely, *** *** Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY] Based on the apparent lack of otay water ability to address this matter within 2 months and this property was sold on 2 Feb, otay will need to make arrangements to refund this overcharge by other means
The initial call requesting that Otay check the water meter at *** *** *** ** *** was on Friday December 22, A meter service representative visited the property on our next working day December 27, (the district was closed on 12/and 12/for the Christmas holiday.) At the
time of his visit he noted that the side yard was wet and a photo was takenThe meter was an older style and the service representative was unable to pull any read data The meter was pulled for testing on January 5thThe meter failed both the low & mid flows meaning it was under registering the water passing through the meter resulting with an under billing of water chargesThe passing flow of water meters is 98.50% A new meter has been installed at the propertyThis new meter has the latest technology that will allow us to go back days to pull data.As a one-time courtesy we have adjusted off the $remaining balance on MrTeed’s accountI would be happy to speak with him if he has any additional questions or concerns.Enclosures: meter test results, property photo Sincerely, *** *** Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY] Based on the apparent lack of otay water ability to address this matter within 2 months and this property was sold on 2 Feb, otay will need to make arrangements to refund this overcharge by other means