Other Mother's

To whom it may concern:  We do the trades while they wait or as a drop-off.  When they sign-in they are ask if they want to wait or drop-off, donate or pick-up.  (They can not get past the ipad screen that says they must pick up the left-overs by 5:30 the next day. They have to...

initial the screen to go to the next screen.) She may have brought in a bag of brandname shoes but if the heels or toes are worn in any way or the inside of the shoe is discolored, we are not able to sell them and will give them back our donate them as per the customers sign-in instructions.  Most of our shoes sell for between 5.99 and 9.99 as we are known for our low prices and high quality.  It sounds like we passed on all but about 1-2 pairs of her shoes, and she must have marked donate or she failed to pick up her left-overs in a twenty four hour period.  We do 150 trades a day between our two stores, we are not interested in 'stealing' anyones things.  Truckloads a week are picked up by the charities from our two stores.  There can be a disconnect between what the customers believe they should get for their items and what we are actually able to sell them for.  We do our best to keep the customers happy, and always suggest if this is their first time trading they stay as a wait-in-store and watch the price we put on their items, add them up, and give them their percentage right then (50 percent store credit for items priced over 9.99 or 40 percent cash.  35 percent store credit for individual items priced under 9.99).  They are welcome to take their items back if they are not happy with what we are able to offer. Most appreciate that we are not trying to get the 'highest price possible' for used items.  We pay store credit or cash up-front, therefore we pass on more than 75 percent of the items brought into our store.  Perhaps they are still usable, but not as sellable as the newest-looking items we are able to purchase based on our space limitations.   We also are known for our friendliness  not ' snobbiness'  We serve and keep happy over 3O0 people a day between the two stores,   but as an Other Mothers store-owner for 37 years now, I would be very interested if an employee was rude to someone.  We keep a very close watch on how the employees treat customers.  They are rewarded by a point incentive for their work ethic, friendliness to each other and customers.  They are written-up and lose points (or their job) if they are rude to customers.   Business has nearly doubled under the new ownership, (I bought out my daughters store that was failing).  We can investigate further if we know the persons name and the approximate day she traded in as her printed sign-in card will tell us more about her choice to donate or pick-up but please assure her everything we do is straight-up: If we think we can sell it, we will buy it at our standardized prices based on turn-over rate; and we will give the person the appropriate percentages. We never keep anyone's  things or offer anything less than the percentages we operate under.  We value our customers and are sorry for any misunderstanding about our system or if she was treated in a less than understanding, friendly manner. Michelle A[redacted]