ReCase No [redacted] Dear Sir/Madam: I received a letter dated September 13, in reference to a customer complaint It is our offices' Best practice once a patient calls for an appointment to follow these procedures: Initial contact is usually by phone call, we tell the patient to bring a formal form of identification and insurance cardOnce the patient arrives on the day of their appointment a member of our office staff signs them in and we once again ask for the identification and insurance card The staff member first reviews the insurance card for coverage type and payment due, if anyThey then proceed by calling the Insurance Company on the card to verify the status of the Insured and if there is a co-payment or deductible that needs to be collected by us We proceed with the information that the Insurance Company provides usWe then ask the patient for payment, if there is any to be collectedIt is possible that we were provided with the incorrect information by the Insurance Company and/or we made an innocent mistake that we will correct once the patient contacts the office with any and all documentation that she may have received from her Insurance Company It is not our Practice's Policy to overcharge anyoneWe regret to loose a patient over an issue that could be easily rectified by a visit or phone call to the office; please have the Complainant call Dr [redacted] office at her earliest convenienceOn September 18, a staff member called and left a voice message for [redacted] at [redacted] to call us, and as of September 22, 2017, we have not heard from Ms [redacted] Once again, we truly regret any misunderstanding and/or the incident that brought Ms [redacted] to file a formal complaint with the Revdex.com against usI will refund the appropriate monies due to the patient once they contact the office and provide us with evidence, we will correct what needs correcting Respectfully, Dr [redacted] Chicago, Il
Re. Case No. [redacted]
* Dear Sir/Madam: I received a letter dated September 13, 2017 in reference to a customer complaint. It is our offices' Best practice once a patient calls for an appointment to follow these procedures: Initial contact is usually by phone call, we tell the...
patient to bring a formal form of identification and insurance card. Once the patient arrives on the day of their appointment a member of our office staff signs them in and we once again ask for the identification and insurance card. The staff member first reviews the insurance card for coverage type and payment due, if any. They then proceed by calling the Insurance Company on the card to verify the status of the Insured and if there is a co-payment or deductible that needs to be collected by us. We proceed with the information that the Insurance Company provides us. We then ask the patient for payment, if there is any to be collected. It is possible that we were provided with the incorrect information by the Insurance Company and/or we made an innocent mistake that we will correct once the patient contacts the office with any and all documentation that she may have received from her Insurance Company. It is not our Practice's Policy to overcharge anyone. We regret to loose a patient over an issue that could be easily rectified by a visit or phone call to the office; please have the Complainant call Dr. [redacted] office at her earliest convenience. On September 18, 2017 a staff member called and left a voice message for [redacted] at [redacted] to call us, and as of September 22, 2017, we have not heard from Ms[redacted]. Once again, we truly regret any misunderstanding and/or the incident that brought Ms. [redacted] to file a formal complaint with the Revdex.com against us. I will refund the appropriate monies due to the patient once they contact the office and provide us with evidence, we will correct what needs correcting. Respectfully, Dr. [redacted]
[redacted] Chicago, Il. 60632
ReCase No [redacted] Dear Sir/Madam: I received a letter dated September 13, in reference to a customer complaint It is our offices' Best practice once a patient calls for an appointment to follow these procedures: Initial contact is usually by phone call, we tell the patient to bring a formal form of identification and insurance cardOnce the patient arrives on the day of their appointment a member of our office staff signs them in and we once again ask for the identification and insurance card The staff member first reviews the insurance card for coverage type and payment due, if anyThey then proceed by calling the Insurance Company on the card to verify the status of the Insured and if there is a co-payment or deductible that needs to be collected by us We proceed with the information that the Insurance Company provides usWe then ask the patient for payment, if there is any to be collectedIt is possible that we were provided with the incorrect information by the Insurance Company and/or we made an innocent mistake that we will correct once the patient contacts the office with any and all documentation that she may have received from her Insurance Company It is not our Practice's Policy to overcharge anyoneWe regret to loose a patient over an issue that could be easily rectified by a visit or phone call to the office; please have the Complainant call Dr [redacted] office at her earliest convenienceOn September 18, a staff member called and left a voice message for [redacted] at [redacted] to call us, and as of September 22, 2017, we have not heard from Ms [redacted] Once again, we truly regret any misunderstanding and/or the incident that brought Ms [redacted] to file a formal complaint with the Revdex.com against usI will refund the appropriate monies due to the patient once they contact the office and provide us with evidence, we will correct what needs correcting Respectfully, Dr [redacted] Chicago, Il
Re. Case No. [redacted]
* Dear Sir/Madam: I received a letter dated September 13, 2017 in reference to a customer complaint. It is our offices' Best practice once a patient calls for an appointment to follow these procedures: Initial contact is usually by phone call, we tell the...
patient to bring a formal form of identification and insurance card. Once the patient arrives on the day of their appointment a member of our office staff signs them in and we once again ask for the identification and insurance card. The staff member first reviews the insurance card for coverage type and payment due, if any. They then proceed by calling the Insurance Company on the card to verify the status of the Insured and if there is a co-payment or deductible that needs to be collected by us. We proceed with the information that the Insurance Company provides us. We then ask the patient for payment, if there is any to be collected. It is possible that we were provided with the incorrect information by the Insurance Company and/or we made an innocent mistake that we will correct once the patient contacts the office with any and all documentation that she may have received from her Insurance Company. It is not our Practice's Policy to overcharge anyone. We regret to loose a patient over an issue that could be easily rectified by a visit or phone call to the office; please have the Complainant call Dr. [redacted] office at her earliest convenience. On September 18, 2017 a staff member called and left a voice message for [redacted] at [redacted] to call us, and as of September 22, 2017, we have not heard from Ms[redacted]. Once again, we truly regret any misunderstanding and/or the incident that brought Ms. [redacted] to file a formal complaint with the Revdex.com against us. I will refund the appropriate monies due to the patient once they contact the office and provide us with evidence, we will correct what needs correcting. Respectfully, Dr. [redacted]
[redacted] Chicago, Il. 60632