Oto Analytics, Inc

Hi *** ***, We understand your concerns and are sorry for any frustration you have experiencedWe sincerely respect your point of view and have factored it into our investigationWe hope you can try to understand things from our viewpoint, as well. We have investigated this matter at length to understand all the factsThe only name and email we have on file for your account is for *** *** HoustonOur records show this is the user who activated the account, which includes the platform walkthrough and accepting the Terms of ServiceIn addition, the dashboard was accessed multiple times after activationWe’ve found no evidence that the account was activated in error or by any other userAccordingly, we are unable to provide any additional refunds beyond the four months that were already authorized. Again, we sincerely apologize for your frustration and hope you can appreciate our position, as wellWe wish you the very best of luck with your business! Best, Womply Support

Complaint: [redacted]I am rejecting this response because:
Who was given a walk through of the Insights platform on 6/23/15? Who was given pricing ? Who was contacted and explained on introductory call?  Only two people are authorized to make this decision with our company.  
Sincerely,[redacted]

Hi [redacted], We apologize for any inconvenience this may have caused, as well as the delayed response. We did some research on your account and noticed you were active in our Reputation Defense tool in April and May of 2016. Following your sessions, we followed up with email notifications to help you...

reply to your online customer reviews. Our notes also show that after your initial demo, you were excited about using many of the platform’s features and mentioned you would work on getting your website information into a text format to improve your website’s SEO. We sincerely apologize for any misunderstanding regarding your account. We hope you can understand that we were under the impression that your business was excited and had been using the dashboard, given your activity log. Because your account was claimed manually and there was activity as recently as May 2016, we are unable to provide a full refund, but we did authorize a refund for the last three months of your service. Your account was cancelled on 6/20/16, so June was the last month you were billed. You were then issued three credits during the July 2016 billing cycle. If you have any additional questions or concerns, we will be more than happy to speak with you. Please don’t hesitate to email us at [email protected] or give us a call at [redacted]. Have a great day! Best, Womply Support

Complaint: [redacted]I am rejecting this response because:I had to literally check what this business does.  I do not even know how to access whatever it is they are suppose to be offering.  I am the owner of the business and the only one authorized to make decisions on the business.  They claim I was excited I don't even know about what I would be excited about because I don't know what they do. Please show me something that shows that [redacted] authorized this, either on a recording or something sighed. If I authorized it then I would have no problem with the charges. We get calls like this all the time trying to fool us into some kind of contract.  I have advised my staff just to hang up on such "trial offers" that then try to come back and charge me money. NO I DO NOT ACCEPT THIS OFFER.  I am so disgusted with organizations that have to stoop to such practices to stay in business. Sincerely,[redacted]

Hi [redacted],  Thank you for the opportunity to address your concerns. We reviewed your account and confirmed that you were given a walkthrough of the Insights platform on 6/23/15. Per company policy, pricing and the parameters for our free trial period are clearly explained on all...

introductory calls. Our standard policy dictates that we can only offer a two-month refund for a cancellation situation like yours, which as you noted we already approved and processed for you. We have received clearance to offer you a refund of an additional two months, as well. Your initial two-month refund was included in the May billing cycle and reflected on your May merchant processing statement. The additional two-month refund was processed after our May billing cycle, so the remaining credit of $59.98 will be included in the June billing cycle.  We hope this helps! If you have any additional questions or concerns, please don’t hesitate to contact us at [redacted] or [redacted].  Thank you,  Womply Support

Hi [redacted],
 
We apologize for the delayed response. After researching your account information, we can confirm that your account was cancelled on 3/2/17 and all charges were credited back to you in the March 2017 billing cycle. If you have any questions or concerns, please don’t hesitate to...

email us at [redacted] or give us a call at[redacted]. We will be more than happy to assist. Have a great day!
 
Best,
 
Womply Support