Hi [redacted] ***, Thank you for the opportunity to address your concernsWe reviewed your account and confirmed that you were given a walkthrough of the Insights platform on 6/23/Per company policy, pricing and the parameters for our free trial period are clearly explained on all introductory callsOur standard policy dictates that we can only offer a two-month refund for a cancellation situation like yours, which as you noted we already approved and processed for youWe have received clearance to offer you a refund of an additional two months, as wellYour initial two-month refund was included in the May billing cycle and reflected on your May merchant processing statementThe additional two-month refund was processed after our May billing cycle, so the remaining credit of $will be included in the June billing cycle We hope this helps! If you have any additional questions or concerns, please don’t hesitate to contact us at [redacted] or [redacted] Thank you, Womply Support
Hi ***, We apologize for the delayed responseAfter researching your account information, we can confirm that your account was cancelled on 3/2/and all charges were credited back to you in the March billing cycleIf you have any questions or concerns, please don’t hesitate to email us at [redacted] or give us a call at [redacted] We will be more than happy to assistHave a great day! Best, Womply Support
Complaint: [redacted] I am rejecting this response because:I had to literally check what this business does I do not even know how to access whatever it is they are suppose to be offering I am the owner of the business and the only one authorized to make decisions on the business They claim I was excited I don't even know about what I would be excited about because I don't know what they doPlease show me something that shows that [redacted] authorized this, either on a recording or something sighedIf I authorized it then I would have no problem with the chargesWe get calls like this all the time trying to fool us into some kind of contract I have advised my staff just to hang up on such "trial offers" that then try to come back and charge me moneyNO I DO NOT ACCEPT THIS OFFER I am so disgusted with organizations that have to stoop to such practices to stay in businessSincerely, [redacted]
Hi [redacted] ***, Thank you for the opportunity to address your concernsWe reviewed your account and confirmed that you were given a walkthrough of the Insights platform on 6/23/Per company policy, pricing and the parameters for our free trial period are clearly explained on all introductory callsOur standard policy dictates that we can only offer a two-month refund for a cancellation situation like yours, which as you noted we already approved and processed for youWe have received clearance to offer you a refund of an additional two months, as wellYour initial two-month refund was included in the May billing cycle and reflected on your May merchant processing statementThe additional two-month refund was processed after our May billing cycle, so the remaining credit of $will be included in the June billing cycle We hope this helps! If you have any additional questions or concerns, please don’t hesitate to contact us at [redacted] or [redacted] Thank you, Womply Support
Hi ***, We apologize for the delayed responseAfter researching your account information, we can confirm that your account was cancelled on 3/2/and all charges were credited back to you in the March billing cycleIf you have any questions or concerns, please don’t hesitate to email us at [redacted] or give us a call at [redacted] We will be more than happy to assistHave a great day! Best, Womply Support
Complaint: [redacted] I am rejecting this response because:I had to literally check what this business does I do not even know how to access whatever it is they are suppose to be offering I am the owner of the business and the only one authorized to make decisions on the business They claim I was excited I don't even know about what I would be excited about because I don't know what they doPlease show me something that shows that [redacted] authorized this, either on a recording or something sighedIf I authorized it then I would have no problem with the chargesWe get calls like this all the time trying to fool us into some kind of contract I have advised my staff just to hang up on such "trial offers" that then try to come back and charge me moneyNO I DO NOT ACCEPT THIS OFFER I am so disgusted with organizations that have to stoop to such practices to stay in businessSincerely, [redacted]