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O'Toole's Garden Center Reviews (1)

Documentation
of a Customer Concern/ Grievance
ResolutionClient
Name:                  [redacted]Addressed By:               ...

Quality ManagerDate Received:     3/15/18 from Revdex.com, 3/28/15 from VP of Risk MngtDate Resolved:         4/2/18Type of Concern:             BillingPerson's Contacted: Director Accounts Receivable and Business
Development ManagerConcern from the
Perspective of the ConsumerPer Revdex.com, [redacted] stated
he visited Bowen Center while under [redacted] insurance ([redacted]d). The [redacted]
insurance allow for 5 visits to the Bowen Center that are covered 100%. Bowen proceeded to charge him for those visit.
When he contacted Bowen, to have
them correct the billing, Bowen refused. It was sent to collections.
Collections has no record of my
repeated attempts to contact the center and have them correct their billing
statement. I have paid the bill, because there is interest accruing with the
collections agency and I don't
want to have to pay more because Bowen is not responding.Action Taken To
Resolve the Concern: Consulted with
Accounts Receivable (AR) to review the concern from and with manager of Bowen's
Employee Assistance Plans (EAP's). There are variances between all EAP's
depending on the insurance carriers
and whether or not there is a. contract for services with Bowen. It is the responsibility of each business's HR department
to be aware of what their EAP covers and explain that to their employees. Since Bowen offers a variety of
different services, there is a service
to meet almost every need, however not every EAP covers every service. Bowen
was not refusing to fix an error,
there was not a billing error, but rather a service was rendered that was not
covered by the EAR When an EOB is sent after a services, and there is a
discrepancy, it is best to call for
clarification to prevent old services being sent to collections.

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Address: 1404 Quail St, Lakewood, Colorado, United States, 80215-4421

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