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OTR TRUCK&TRAILER REPAIR

3219 SAUNDERS ROAD, RINGGOLD,, Georgia, United States, 30736

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OTR TRUCK&TRAILER REPAIR Reviews (%countItem)

Came to them because they rebuilt my 2007 Freightliner Centry Class engine. When I came to pick the truck up.Chad the shop supervisor said he hadn't had time to write me a proper receipt detailing all the parts he purchased to do the rebuild. That just give him a couple of days and he would mail it to me. He has yet to send me the receipts. I was charged 13,800.00 I should have gotten this information already.

All he gave me was a Invoice saying what the warranty and bill total was. What's is the problem.
Account_Number:

Desired Outcome

Desired Settlement: Not applicable Give me a copy of the purchased parts for the engine rebuild

OTR TRUCK&TRAILER REPAIR Response • May 15, 2020

This customer was in our shop at what has unfortunately been a difficult and unprecedented time for all (covid). The only recourse I can provide is that the shop supervisor is doing the best he can with our secretarial staff being out of the office. It has simply been a matter of carving out the time to create the itemized parts list for this job when most small businesses like ourselves are just trying to keep the doors open. We rebuilt an engine for this gentleman in a timely fashion and to my knowledge there are no issues other than his request for this additional documentation. While perhaps not on the time table the customer would have liked I have submitted to him our itemized parts list 05/15/20.

Came to them because they rebuilt my 2007 Freightliner Centry Class engine. When I came to pick the truck up.Chad the shop supervisor said he hadn't had time to write me a proper receipt detailing all the parts he purchased to do the rebuild. That just give him a couple of days and he would mail it to me. He has yet to send me the receipts. I was charged 13,800.00 I should have gotten this information already.

All he gave me was a Invoice saying what the warranty and bill total was. What's is the problem.
Account_Number:

Desired Outcome

Desired Settlement: Not applicable Give me a copy of the purchased parts for the engine rebuild

OTR TRUCK&TRAILER REPAIR Response • May 15, 2020

This customer was in our shop at what has unfortunately been a difficult and unprecedented time for all (covid). The only recourse I can provide is that the shop supervisor is doing the best he can with our secretarial staff being out of the office. It has simply been a matter of carving out the time to create the itemized parts list for this job when most small businesses like ourselves are just trying to keep the doors open. We rebuilt an engine for this gentleman in a timely fashion and to my knowledge there are no issues other than his request for this additional documentation. While perhaps not on the time table the customer would have liked I have submitted to him our itemized parts list 05/15/20.

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Address: 3219 SAUNDERS ROAD, RINGGOLD,, Georgia, United States, 30736

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