Had *** product installed by OSS around our pool in 2014/The surface if lifting, cracking and tearing in several locations
Signed contract to have *** installed around our pool in July Total cost of the project $17K (taxes included)The project was completed in September After one winter, we noticed surface was splitting, cracking and lifting at several locations on the deck
We wrote several email to *** of OSS and tried calling several times in the spring of 2016, with no resultsFinally, in June of 2016, *** emailed us saying:
"I know this has been draggingI've been on a lot of out of town projects this springI should be in town this weekendI know this doesn't speed things up on the redo of the *** but I will be doing whatever we have to fix this situationI accept the full liability of the repair cost in full."
After being patient and not hearing from *** all summer, in September 2016, we starting trying to get in conta
Had *** product installed by OSS around our pool in 2014/The surface if lifting, cracking and tearing in several locations
Signed contract to have *** installed around our pool in July Total cost of the project $17K (taxes included)The project was completed in September After one winter, we noticed surface was splitting, cracking and lifting at several locations on the deck
We wrote several email to *** of OSS and tried calling several times in the spring of 2016, with no resultsFinally, in June of 2016, *** emailed us saying:
"I know this has been draggingI've been on a lot of out of town projects this springI should be in town this weekendI know this doesn't speed things up on the redo of the *** but I will be doing whatever we have to fix this situationI accept the full liability of the repair cost in full."
After being patient and not hearing from *** all summer, in September 2016, we starting trying to get in conta