Jeff and Laura E have provided me with an excellent service from start to end with little or no delays I met Jeff through his web site describing the project I wanted, a time line and monies available Jeff came up with a plan that worked with my schedule and expectationsBuilding a 4-bedroom, master baths, an entryway, a 6x30' deck and a lower floor car garage with a huge work space, Jeff and his family provided my wife and self all and more, His attention to detail left little to be corrected or refinished All systems are in working order and are a great addition to our prior homeJeff's subcontractors were also amazing with Jeff being present at each step of their roles and subcontracting work I am more that happy to recommend Jeff and Laura E to anyone that is in need of contracting workSincerely,
*** ***
Fort Lupton, Colorado
Jeff & Laura E were very easy & pleasant to work with while being highly professionalContract terms were laid out clearly before work beganThey strive for customer satisfactionWe had Jeff remodel a bathroom a few years ago & were very pleased with the outcome so invited Otter Bback to do a total kitchen remodelVery competitive pricingJeff knows the construction trades top to bottom & does high quality workHe kept us informed as unforeseen concerns arose (dealing with an old house) & was up front & clear about additional costs involved & necessary changes in projected timelinesReliable with a great work ethic & wanted us to happy with the outcome, which we were
We are very dissatisfied with our experience with Otter B Enterprises operated by Jeffrey and Laura ECheck with your building department and do your homeworkAfter our kitchen renovation project, we discovered that Jeff E/Otter BEnterprises was not licensed to do the work and did the work without permits and inspections Likewise his subcontracted electrician did not get the required State electrical permit and inspectionsJeffrey E provided us a printed brochure advertising his membership in the Tom Martino network and various professional associations which turned out to be untrueHe changed significant aspects of our contracted design (reduced the size of the island by 6” on the length AND 6” on the width, and deleted the crown molding) without ever consulting with usThere are also many examples of poor workmanship and issues with the wood flooring installation We would NEVER recommend Otter B Enterprises /Jeffrey and Laura E to anyoneIf it weren't for the ridiculous policy of this Revdex.com we would have filed a formal complaint with the Revdex.com against this company Accreditation means nothing if the Revdex.com has policies that prevent the consumer from providing information that directly applies to whether a business should be granted accreditation or notWe used the Revdex.com and its accreditation of this business in our decision to utilize this company - we will never use either one again
We are completely unsatisfied with Jeff E/Otter B Enterprises and would discourage anyone from hiring him. He was deceptive and difficult to work with. When my wife and I met with Jeff E from Otter B, we were very clear that we are very particular and that we wanted a contractor that would pay close attention to details making sure that all the work would be done precisely and cleanly. He validated our concerns about other contractors doing work poorly and assured us that he would be able to meet and exceed our standard. He claimed that his work wouldn’t look like a remodel or “after thought.” He encouraged us to speak with him about any concerns as he was completing his work and that if we did not like his work that he would fix it. He asked us to trust him with our new home. He told us that his bid included all costs and nothing would be added on or hidden. We gave him almost $70,000 to remodel parts of our bathroom, closet, kitchen, bar, and fireplace (this was not a full remodel). He was unable to complete any of these projects, the work that he did complete was poorly done, and he charged us a significant amount above the bid he gave us in the contract. We hired him in May. He claimed he would be able to complete the project by the end of June so that we could move in at the beginning of July. The work was not complete when we moved in mid July. We fired him at the end of August because the work was not done as he promised, and the work that had been done was done poorly and needed an expert to repair. Some of the mistakes can only be fixed by completely ripping out his work which would cost thousands more. This has consumed so much of our time because Jeff made so many mistakes and misrepresented himself and his capacity to perform the work we hired him for. He was unwilling to follow our design and continually made choices without our approval. He was unable to receive constructive feedback around his mistakes and unable or unwilling to accept personal responsibility for his mistakes and misrepresentations. Jeff took so much from us and the money is only a part of that. Our time, our emotional energy and the excitement that we had for these projects is so valuable, and he stole these from us. We would not ever recommend Jeff E or Otter B Enterprises.
Some examples:
• Drawers (some of them) don’t open and close without catching
• Stove is not centered
• Fireplace stonework was left with gaps between stones on the face, areas without grout on edges, and 90 degree cuts left visible instead of having a finished edge
• Bar refrigerator did not fit (requiring us to either completely redo all of the work he did in the bar or replace the existing refrigerator with a smaller one); wall was damaged when refrigerator was removed for repair and requires repair
• Cabinets did not fit into place, so he changed the plan (initially and cabinets were not symmetrical), when we discussed this with him he balanced it out the cabinet sizes but cut into the soffit (at this point the soffit has been ‘repaired’ but poorly and will require more attention
• Tile work was not installed well so it is crooked in shower, bar, and fireplace
• Excess texture on walls, trim, flooring, and even on the in-wall speakers
• Excess grout on tile
• Excess caulk smeared on the floor and walls
• Pencil marks on tile
• Caulk that is peeling away (after only a few weeks)
• Veneer doesn’t reach the edges of cabinets
• Charged us for work, which he led us to believe was included
Damage to Our Home:
• Drywall around the fireplace
• Scratches in the travertine floor and counter
• Rust stains on the travertine floor in the bathroom and on tile
• Multiple chips in granite hearth from a hammer
• Door to the bedroom during demolition
Jeff and Laura E have provided me with an excellent service from start to end with little or no delays I met Jeff through his web site describing the project I wanted, a time line and monies available Jeff came up with a plan that worked with my schedule and expectationsBuilding a 4-bedroom, master baths, an entryway, a 6x30' deck and a lower floor car garage with a huge work space, Jeff and his family provided my wife and self all and more, His attention to detail left little to be corrected or refinished All systems are in working order and are a great addition to our prior homeJeff's subcontractors were also amazing with Jeff being present at each step of their roles and subcontracting work I am more that happy to recommend Jeff and Laura E to anyone that is in need of contracting workSincerely,
*** ***
Fort Lupton, Colorado
Jeff & Laura E were very easy & pleasant to work with while being highly professionalContract terms were laid out clearly before work beganThey strive for customer satisfactionWe had Jeff remodel a bathroom a few years ago & were very pleased with the outcome so invited Otter Bback to do a total kitchen remodelVery competitive pricingJeff knows the construction trades top to bottom & does high quality workHe kept us informed as unforeseen concerns arose (dealing with an old house) & was up front & clear about additional costs involved & necessary changes in projected timelinesReliable with a great work ethic & wanted us to happy with the outcome, which we were
We are very dissatisfied with our experience with Otter B Enterprises operated by Jeffrey and Laura ECheck with your building department and do your homeworkAfter our kitchen renovation project, we discovered that Jeff E/Otter BEnterprises was not licensed to do the work and did the work without permits and inspections Likewise his subcontracted electrician did not get the required State electrical permit and inspectionsJeffrey E provided us a printed brochure advertising his membership in the Tom Martino network and various professional associations which turned out to be untrueHe changed significant aspects of our contracted design (reduced the size of the island by 6” on the length AND 6” on the width, and deleted the crown molding) without ever consulting with usThere are also many examples of poor workmanship and issues with the wood flooring installation We would NEVER recommend Otter B Enterprises /Jeffrey and Laura E to anyoneIf it weren't for the ridiculous policy of this Revdex.com we would have filed a formal complaint with the Revdex.com against this company Accreditation means nothing if the Revdex.com has policies that prevent the consumer from providing information that directly applies to whether a business should be granted accreditation or notWe used the Revdex.com and its accreditation of this business in our decision to utilize this company - we will never use either one again
Otter B did a great job in redoing my basement bathrooms and bar area.
Very honest and hard working people.
We are completely unsatisfied with Jeff E/Otter B Enterprises and would discourage anyone from hiring him. He was deceptive and difficult to work with. When my wife and I met with Jeff E from Otter B, we were very clear that we are very particular and that we wanted a contractor that would pay close attention to details making sure that all the work would be done precisely and cleanly. He validated our concerns about other contractors doing work poorly and assured us that he would be able to meet and exceed our standard. He claimed that his work wouldn’t look like a remodel or “after thought.” He encouraged us to speak with him about any concerns as he was completing his work and that if we did not like his work that he would fix it. He asked us to trust him with our new home. He told us that his bid included all costs and nothing would be added on or hidden. We gave him almost $70,000 to remodel parts of our bathroom, closet, kitchen, bar, and fireplace (this was not a full remodel). He was unable to complete any of these projects, the work that he did complete was poorly done, and he charged us a significant amount above the bid he gave us in the contract. We hired him in May. He claimed he would be able to complete the project by the end of June so that we could move in at the beginning of July. The work was not complete when we moved in mid July. We fired him at the end of August because the work was not done as he promised, and the work that had been done was done poorly and needed an expert to repair. Some of the mistakes can only be fixed by completely ripping out his work which would cost thousands more. This has consumed so much of our time because Jeff made so many mistakes and misrepresented himself and his capacity to perform the work we hired him for. He was unwilling to follow our design and continually made choices without our approval. He was unable to receive constructive feedback around his mistakes and unable or unwilling to accept personal responsibility for his mistakes and misrepresentations. Jeff took so much from us and the money is only a part of that. Our time, our emotional energy and the excitement that we had for these projects is so valuable, and he stole these from us. We would not ever recommend Jeff E or Otter B Enterprises.
Some examples:
• Drawers (some of them) don’t open and close without catching
• Stove is not centered
• Fireplace stonework was left with gaps between stones on the face, areas without grout on edges, and 90 degree cuts left visible instead of having a finished edge
• Bar refrigerator did not fit (requiring us to either completely redo all of the work he did in the bar or replace the existing refrigerator with a smaller one); wall was damaged when refrigerator was removed for repair and requires repair
• Cabinets did not fit into place, so he changed the plan (initially and cabinets were not symmetrical), when we discussed this with him he balanced it out the cabinet sizes but cut into the soffit (at this point the soffit has been ‘repaired’ but poorly and will require more attention
• Tile work was not installed well so it is crooked in shower, bar, and fireplace
• Excess texture on walls, trim, flooring, and even on the in-wall speakers
• Excess grout on tile
• Excess caulk smeared on the floor and walls
• Pencil marks on tile
• Caulk that is peeling away (after only a few weeks)
• Veneer doesn’t reach the edges of cabinets
• Charged us for work, which he led us to believe was included
Damage to Our Home:
• Drywall around the fireplace
• Scratches in the travertine floor and counter
• Rust stains on the travertine floor in the bathroom and on tile
• Multiple chips in granite hearth from a hammer
• Door to the bedroom during demolition