Otter Products LLC

I was charged twice for one phone caseThe company thence told me I would have to wait 3-business days to receive my money on my credit cardI can’t even put gas in my car or buy my child diapers

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I am quite surprised with the final response to the last message from Revdex.com I would like to request information regarding whom we contact when a company has ADVERTISEMENT clearly written on their advertisement for a product Perhaps I am misunderstanding the words 100% waterproof Is there another way to read those words?
Please advise or guide me in the right direction when a company falsely advertises
Thank you,
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Dear ***,Thanks for reaching out to us, and sorry for any difficulty with these orders.It does look like we failed to apply that discount for youAs stated before, we can't apply the 30% discount, but we are happy to help out with a 25% discount.I have gone ahead and made that discountIt should
be showing up in about 8-business days.Please let us know if you have any questions. Best,***

I bought a defender case through the company for my *** *** * so that I could ensure that my *** was safe from drops and damage to the screenOn the site they advertise drop rated and such and I have had products from this company previously that I have likedThis particular case I believe to be defective because the case caused a crack in my screen that has now grown to cover the expanse of my screenI contacted the company with this problem and explained that my device should be repaired due to a defect within their product but I was denied that because of a policy in their companyThe case has two defects that I noticedA corner of the case kept coming loose so I would have to squeeze it together to get it to click in, I feel that this is one possibility that could have caused the crack but the other possibility is the separate cover for the screen that doubles as a standI found this protective shield to be helpful in making sure the screen was protected, however because of

Complaint: ***
I am rejecting this response because:Yes please send with the other case *** * ***BANZAI BLUE
Regards,
*** ***

I ordered a product from the organization directly through there websiteThey are offering free 4-day shipping or expedited 2-day shipping for extra dollarsMake sure you read the fine print because despite the 2-day guarantee they can take up to hours to process the shipmentThere is no reason to offer 2-day shipping when they cannot fulfill the request

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the company falsely advertised and therefore committed fraud when they said that their case is waterproof up to metersThe phone was not even soaked 1ft deep when water entered and destroyed itThis is a manufacturing defectThey need to give me back my money for breach of warranty and manufacrurer's defect
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I bought the case months ago in July not Everything else in the settlement was fineThanks
Regards,
*** ***

I am sorry we were unable to assist you in the matterOtter Box is unable to assist with any monetary compensation for your device, our limited warranty only extends to the case itselfWe set these expectations with all our customers, and we want to be really transparent when it comes to our warranty guidelines

Hello ***,
I am sorry to hear that your son's phone has been water damaged while in the caseUnder our Limited Product Warranty, I am more than happy to replace your caseHowever, I cannot assist with your device under our warrantyThe Limited Product Warranty is set up to assist with free
replacements for any damaged casesThe part that is limited is what we are able to cover under that warrantyIt is limited to the products that we manufacture only, and cannot be extended to any products produced outside of LifeproofSince your device was not manufactured by Lifeproof, we are unable to assist with the device replacement or any reimbursement associated with the deviceOur warranty does clearly state what we can and cannot coverIf you would like to read our warranty in full, please click the link below
http://www.lifeproof.com/en/policies-and-warranties/#LIMITED PRODUCT WARRANTY
As I stated earlier, I am more than happy to replace your case free of charge under our Limited Product WarrantyI will simply need your case color and serial numbers located inside the caseAs an alternative to the case replacement, I can offer a refund for the case itself if it was purchased within the last yearIn order to offer this refund I will need a purchase receiptThis receipt must be itemized showing the date of purchase, place of purchase, product and product priceOnce I get that receipt, I can move forward with a refundThis refund is a check refund, and will be made out to your informationWhile this doesn't replace the device itself, the money is yours and go towards the price of the new phone
Sincerest regards,
***

Good afternoon, I purchased one of your cases from *** ***it was a otter box defender for *** *** *** *** ***I got the case back in ***i been using the case for a couple months and it caused my *** to bendI currently have two cases a defender sand *** 6s defender and I had other *** defender cases for various modelsThe plastic in this case is very cheapThis case is made with flimsy plastic I believe this was a product defect which caused my *** to bend while being in the caseI took it to the *** store and the amount to get a replacement is I can give you a copy of the invoiceif need be I can send you pictures of the *** the case and how the case is curving and its no stress or pressure marks in the case I really enjoyed otter box the past five years plus and this is the first time I have a issue as such

My cell phone was broken in the lifeproof protect case They won’t do anything about my device They use to be said if there is any device broken in their case , they will also pay for the device

I bought a lifeproof phone case for my *phone ***, received the case and it started falling apart within a couple months of purchaseContacted lifeproof and received a replacement case with no problemWhen the second case arrived I noticed my cellphone signal was being diminishedI compared this to another *** phone on the same network in the same exact location as my phoneI contacted both lifeproof and groupon (whom I purchased the case through) and neither company would issue a refund due to it being out of day return periodI find this to be a derious problem as I and I am sure many others use their cellphones alot and in case of an emergency not having service can be a major safety risk

We purchased a LifeProof case, which was advertised as waterproof, for our teenager's new iPhone in JanuarySeven months later, the phone, still in its case, was inadvertently submerged in waterThe case had no visible damage, but it flooded with water and the phone was ruinedI contacted LifeProof by phone to see about getting a refund on the case -- just the case, not the phoneI was told seven months after the purchase was too long to receive any sort of refund -- although the company's website says: "We stand by our productsThat's why we guarantee them from material and workmanship defects for one year from the original date of purchase." In short, this expensive case failed, and the company did not stand by its product

Dear ***,Thanks for reaching out to us and sorry for any difficulty with your issueWe definitely do not want it to feel like a "run-around". As we have explained when you have given us a call, we do need to get an additional device back from you in order to assist you in getting a new
onePer our policy, you can only have one device out at a timeOnce you send that second device back to us, we are very happy to assist you with getting another device. Please let us know if you have any questions.Best,***

Hello ***,
I'm sorry to hear about the damage to the phone while inside the LifeProof case While we do have the Limited Product Warranty that covers damage to a LifeProof case, this warranty does not extend to the device itself Due to the fact that we are unable to control every
situation that a phone and case may be put into, and also due to the fact that we do not manufacture the device, we are unable to cover it under our warranty It is also clearly stated in our warranty that we are unable to cover damage to devices inside or outside of a LifeProof product under any circumstances If you would like to read through the warranty, you may do so here:
http://www.lifeproof.com/en/policies-and-warranties/#LIMITED PRODUCT WARRANTY
As stated before, we can absolutely replace the case free of charge for you under our warranty If you would like to have the case replaced, we would only need to know what color the case is, and what the serial numbers are on the inside of each piece of the case
Best Regards,
***

Dear ***,Thanks for reaching out to us and sorry for any delays.I am going to set up RMAs for you for both these ordersPlease bear in mind that there is a $freight charge per packageYou will be sent an email for each label to get that back to usEach is under the email of the original orderPlease include any and all warranty items you have received that you still have in those packagesPlease make sure both labels are used and packages are separateYou may bring these to FedEx or USPS once you have attached those labelsThe process takes at least 1/- weeks. Please understand that the later order is within a somewhat standard exception for returning a package, the older item is very far outside of what we normally make exceptions for and would need to be considered a very unusual one-time exception.Please let us know if you have any questions.Best,Sarah

I purchased a Life Proof cell phone case at $and the case failed to work after approximately months It failed to charge and the buttons on the case malfunctioned I contacted Otter Box.com to report it and obtain a replacement, however they advised me the case was discontinued They sent me a replacement that is worth $ This is not a comparable product for the price I paid for my original phone case

We extensively test our cases to ensure that a phone will survive a call, and there are circumstances that could result in the damage of a device inside our caseStretching or tearing in the silicone material, fractures occurring in the plastic from wear and tear or a general weakening of the case due to extreme temperature change can lessen the likelihood that the case will defend against possible device damageThe case is additional protection against damage, but is not invincibleWe stand behind our cases by replacing them when they become damaged, even slightly, to ensure they are going to provide the most protection possible