Otter Products LLC

Dear ***,Thanks for reaching out to usWe apologize for any delays.It does look like you got us everything we needed to process the third party refund a couple of days ago, but it may have slipped through the cracksWe did go ahead and process this refundThe reference number
is *** and the amount will be for $This will be in the form of a check and you will be receiving it in about three weeks. Please let us know if you have any questions.Best,Sarah

I have ordered the toughest case available for that deviceYou will receive email confirmation that an order has been placedAs soon as the order ships you will receive a *** tracking number

We Bought a Otterbox for my wife about weeks ago and then days ago I bought one for myselfWhen I got home and took it out of the box there was warning about proposition which states that there is a chemical known to cause cancer, infertility and birth defectsThe warning is inside of the box and not visible from the outside We would not have bought the products if we were aware before purchasingWe contacted Otterbox and they told us to bring them back to the store for a refundThe store said all sales were final and for us to contact Otterbox so we didOtterbox told us that they could not help us because we did not buy the products directly from themThe total for both items were around $cnd
The store we bought the items from is called *** and they are located in the *** *** *** Mall in *** ** ***

We bought a life proof case for a new ** and we took the case off one day and the whole back of the phone was crackedWe called life proof and they do not back their products when they fail to do what they are advertised to do We paid $for a case that if the phone gets wet, or does break while in the case there is absolutely nothing they could do about it!

Complaint: ***
I understand that Otter Products would prefer that I pay for them to ship me another cableThe warranty claim that they are referring to was for a replacement that has already broken. It's ridiculous already. I do not accept the business's response, and ask that they consider that I have already paid for the cable and the shipping/handling fee for a replacement
Regards,
*** ***

This company advertises that if you buy there product is waterproofCustomer made allegations as there product is not waterproofI purchased customers product Lifeproof fre, followed all instructions that was provided with the product and my phone got damaged by water that they advertise that they protectI contacted the this company and there response was, sorry we don't cover water damageI am confused because the express clearly on there website that their product is waterproof and my devise would be protectedNo that my devise is damage because I believed that this companies product would protect it, I am out of a phone and there apparent case that is suppose to protect my phoneIf they are going to charge people to purchase their product then they should not advertise that it is waterproof when in fact it is not

Complaint: ***
I am rejecting this response because: I do not want another case that will not protect my phoneYour advertisements claim the phone can drop feetMine dropped feetI am never going to purchase another one of your products again due to the advertisementsI would like to be reimbursed for the amount I had to spend due to a advertisement on your case.
Regards,
*** ***

I bought a case, sold in two parts, that was marketed by OtterBox as being for the *** **When I put it on my *** **, the case covered critical portsFor instance, I could not access the charging port unless I took the entire case off my phoneMoreover, the case was marketed as a "wallet" caseHowever the wallet portion of the phone was extremely difficult to open (it took me ten minutes to do so), and was impossible to closeA wallet that cannot be closed is uselessA phone whose ports are covered is uselessI followed OtterBox's steps to notify them of the issueTheir response was to say that they were sorry about the problem with the phone, and to offer to let me buy a warranty for $The product was defective and marketed in a misleading fashionI don't want a warranty on the productI want OtterBox to take it back and refund all of my money, including shipping and handling

On 11/16/I bought the Lifeproof Product, FRE, Banzai phone case for my daughters Iphone **, #*** from *** *** in *** *** ** in the amount of $ On 11/the phone, inside its case/sealed, was mistakenly dropped into a toilet for a few seconds The next time the phone was in need of a charge my daughter noticed that the phone would not charge On 11/29/I took the phone into a repair shop and the technician informed us that the charging port had been destroyed due the water damage The cost to replace the port was $(which we paid) On 12/1/my daughter noticed that the camera had stopped working On 12/9/I took the phone back to the repair shop and the technician informed me that the camera had been destroyed due to water damage The cost replace the camera was $(which we paid) On 1/4/I contacted Lifeproof about this problem I asked them to stand behind their product and reimburse me all of my costs (original purchase price, cost t

I purchased a Lifeproof case from Lifeproof for my *PhoneThe first failure I had was while I was in FloridaThe phone fell into waterThe case was properly installed, yet water got into the phoneLifeproof yet refused to replace the phone, so we had to pay for another phoneTheir product states it is submersible to two meters for one hourTheir product failedI now have another *Phone with another Lifeproof caseI was at work and it fell out of my hands and hit the floorThe screen on the phone shatteredAgain, their product says it can survive drops from two metersThe phone dropped from less than three feetTheir product failed once againI called Lifeproof and again they refused to fix the phoneI do not believe it is right for a company to advertise a product that they claim to be able to go underwater or be able be dropped and not back up what they sellIt is advertisingPlease help me in resolving this issue

On June 15, 2017, I purchased my son a Life Proof case for his Phone I registered his case with Life Proof which covers me for a year for any damages, Last week, my son was having issues with the phone searching functionality where it was causing his phone to reboot and not be accessible On Sunday, September 24th, I went to the *** store in *** and worked with *** *** who assisted me with the issue She replaced the SIM card and we were having the same issueShe noticed water in the charging section of the phone, the seal was damaged and I had to call Life Proof since the case was registered She informed me due to their defect they will have to replace the case and phoneOn Tuesday, Sept 26th, I spoke with Denver at Life Proof in the Total Water Protection (1-877-***) he stated my case was registered, but not the phone and he is only able to replace the case for $I informed him I was informed to register the case and nothing else was stated abou

I bought one of their waterproof cases for *** *** My *** is my computer it never leaves the house I just wanted a case with water protection for times I watch videos while washing dishes, shaving or even taking a bath Problem is, the charge port is accessible by a small door that swivels open and the hard plastic the door clips on (to make it watertight) broke within a few months of babying the product
So I contact warranty claims only to be told: ''Sorry we do not make your product anymore you can go and buy one on *** out of your own money maybe?''
I am left feeling like I bought an overpriced ill-designed, defective product To add insult to injury, customer service provides no service!

I purchased an Otter Box for my *** *** ** *** months agoI dropped my phone days ago 7/13/2016, and my phone was completely enclosed in the Otter Box at the time it was droppedWhen I dropped the phone, the upper right hand corner is crackedThe case did NOT crackI contacted Otter Box because they advertise that the case is Certified Drop ProtectedWhen I talked to the representative, she stated they would replace the caseHowever, I do NOT need a new case, I need coverage of a new phone since the Otter Box did NOT protect my phone from cracking

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I would like the resurgence power case in grey please, and I will ship this case back if you desire
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  I just need to know how to get both the cases, mine and my daughters replaced.  I have attached a copy of the broken cases as well as the serial numbers.  My case is a FRE for [redacted] in black and hers is the NUUD for [redacted] in pink.  Please advise what I would need to do in order to warranty these cases.  Thank you so much
Regards,
[redacted]25528 Knapp LaneBrownstown, MI 48134734-673-7728

Hello [redacted],
I am sorry to hear that your son's [redacted] has been water damaged while in the case. Under our Limited Product Warranty, I can replace your case. However, I cannot assist with your device under our warranty. The Limited Product Warranty is set up to assist with free replacements for...

any damaged cases. The part that is limited is what we are able to cover under that warranty. It is limited to the products that we manufacture only, and cannot be extended to any products produced outside of Lifeproof. Since your device was not manufactured by us here at Lifeproof, we are unable to assist with a refund, reimbursement or replacement of the device. Our warranty does clearly state what we can and cannot cover. If you would like to read our warranty in it's entirety, please see the link below.
http://www.lifeproof.com/en/policies-and-warranties/#LIMITED PRODUCT WARRANTY
We do advertise our cases to water proof as we have passed industry standards for what constitutes water proof. Our cases are designed to be added protection, but we cannot guarantee that our product will 100% protect your device. There are simply too many variables as to why a case might leak that we cannot over the device. It is rare for a device, such as your son's [redacted], to be damaged while inside the box.
As I stated earlier, I am more than happy to replace your case free of charge under our Limited Product Warranty. I will simply need your case color and serial numbers located inside the case. As an alternative to the case replacement, I can offer a refund for the case itself if it was purchased within the last year. In order to offer this refund I will need a purchase receipt. This receipt must be itemized showing the date of purchase, place of purchase, product and product price. Once I get that receipt, I can move forward with a refund. This refund is a check refund, and will be made out to your information. While this doesn't replace the device itself, the money is yours and go towards the price of the new phone.
Sincerest regards,
[redacted]

All Otterbox products are put through testing before being released to the general public for sales. Because we cannot guess every circumstance that may occur during a drop, we do not make any guarantees. We design and build our products to add additional protection for devices and provide a...

manufacturers warranty on all products we make. Otterbox warranty does state Otter has no liability for any damage or destruction to consumer electronics devices or other personal property that are contained inside or outside our products. If you would like to discuss any options we have under our warranty, please contact us at 855-[redacted].

Revdex.com:
They finally got the replacement to me.  otter box 's customer service is PITIFULL.    I'm being kind with that word.  If that's the best they can do.  THEY SHOULD QUIT. I do not recommend buying anything from them..... Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I would prefer to receive a refund than a replacement, for I feel it may fail me yet again.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:If the case I purchased were not defective the phone screen would not have broke.  There is false advertisement of this item.  The packaging clearly says waterproof, dirt proof, snow proof and shockproof.  Packaging also states limited 1 yr warranty.  No where on the packing does it say that only the case is warranted.   I know many people with a life proof case and there phones have been protected.  Recently had someone lost phone in the snow it wasn't until 2 days later the phone was phone in perfect working order.  I know those who have had drops of the phone inside the case nothing wrong with the phone.,  I had this case 9 days and a 1 1/2 foot drop the screen cracks.  If the case is defective this is why the screen cracked therefore life proof should be responsible due to a defective product.Regards,[redacted]