Otterseal Minnesota

Initial Business Response /* (1000, 12, 2015/08/04) */
I spoke with customer and he has never left any message for me? he said his phone wont let him??I addressed the situation and told him that I would respond once I hear from the manufacturer as if they sold me a bad productI have never had
any complaints in years until now, and he is the only one! I will try and figure out a repair date and time this month of AUG
Initial Consumer Rebuttal /* (3000, 14, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Talking with wholesale product provider is good, but does not solve my problemOtterseal knew in December, talked about product issues at that timeOtterseal response provides me with no tangible solution, except talkI request resolution before we run out of weather to resolve this issueResponse has no when, where and how we will resolveI believe provider is responsible for his product, not buyerThank you