Otticanet-Star USA

[redacted] [redacted] Dear [redacted] ,I am writing you about the above-mentioned case filed by [redacted] about a returned item purchased from www.otticanet.com, order number [redacted] .The return has been inspected and the lenses, which the Customer claimed were incorrect, have been double checked and tested as well by our optician.Lenses appear to respect the values provided by the CustomerFor this reason, as stated in our Return Policy section https://www.otticanet.com/en/otticanet/return-policy/ , the price of the lenses has not been refunded.Attached the last email we sent to the Customer about the refund.I remain at your disposal for further questions.Kind regards,-- [redacted] ***

[redacted] [redacted] Dear [redacted] ,I apologize for the late reply but have just received the letters you sent us.In case of further claims, I kindly ask you to contact us using this email [redacted] I am writing about the above-mentioned case ID filed form Customer [redacted] for an item returned following a purchase made on www.otticanet.com, order [redacted] .The issue has already been settled and the Customer has been refunded for the lenses as well.Attache you find a copy of our last email to her confirm the full refund.I remain at your disposal further questions.Kind regards, -- DraganaStar Srl [redacted] ***

Complaint: [redacted] I am rejecting this response because:full disclosure of return policy was not provided at time of payment purchase Regards, [redacted]