Otto Home Improvement

August 03, 2014Dear ***:Thank you for informing me about *** *** ***In order to help you understand this entire situation, I will attach my original contract agreement with *** *** *** ***FIRST:Please refer to my scope of work agreementSee items
below(quote)...Basement Bathroom:#wall (existing): We did all appropriate walls preparationLabor $#wall (existing): We only did all walls tile installation workLabor $#toilet floor drain(existing): We only did some repair to itLabor $350#base cabinets(02) and sinks (existing): We only connect the two existing plumbingCost $#Air vent and bathroom fan(existing): We only relocate the positionCost #Bathroom painting: we sanded all existing wall, primed and paintTotal repairs as describe above cost is $3,950(three thousand nine hundred dollars exactly)MY DETAIL RESPONSE: (Below)I was asked to connect and correct improper repairs done to the *** *** apartment.This particular area of the house is a bathroom that prior to my arrival was completely built and cover with drywallsI was asked to connect existing piping already installed to two sinks and a toilet to existing plumbing without any problemsIn addition, we had to relocate existing exhaust fan to properly pull moisture from the bathroomWe remove all existing walls tile on the shower area and properly rebuild these three walls adding a moisture control application using *** *** band materials (www.*** systems)All my work has been successfully complete and tenants has been using sinks and toilet.*** *** seems to feel that I am responsible for water (well) pressure issuesI only agreed to hook up existing linesHe paid for inside work in full but withheld the balance of my payment due $3,385.00(Three thousand three hundred eighty five dollars) for work done on the exterior of the home because of the water pressure issue was not resolvedI explained to him that the water pressure was not part of my responsibility.He has come to you for resolution, however I feel that he needs to get a professional plumbing service as this original home was not a home with an apartmentAgain, the piping was already done I just did hook-upsThis was done in addition to all other improvements with no complaints.For more clarification, I am sending you a first letter I did send (July 3rd,2014) to my client for unpaid balance.Please note that this exterior multiple repairs was order by *** *** *** (code enforcement officer) from the county inspection DivisionTel: ###-###-#### His Email***.govHe approved these repairs and allowed tenants to move in the house.The tenant *** *** *** Tel: ###-###-#### Email: *** can also tell you about all exteriors work been completed , He also can tell you about the water pressure issues in this house.Please feel free to contact me at anytime if need be, my direct telephone # ###-###-####On My 22nd I decided to go back to the client home and verified my faucet installation, after dismantling the faucet we found that all filters inside faucets are clogs with debris from the well waterI cleaned all filters and installed back all faucetsPlease read below *** *** tenants (Husband & spouse ) response to this matter see below

Review: On January 25, 2014, I contracted Otto Home Improvements, LLC (Mr. Simon N[redacted] is the owner of this company) to undertake renovation work and to correct deficiencies made by a previous contractor in the basement bathroom (this is a newly created bathroom. This room used to be a bedroom), the basement bedroom (entirely redone) , and miscellaneous work described in the attached contract at my property located at [redacted], MD [redacted]. I was preparing the house to be rented as I was leaving the US to begin a work assignment in Bangkok, Thailand.About two weeks before my trip, Mr.N[redacted] traveled overseas and assigned his laborer, Mr. Aime T[redacted], to continue the work in his absence. On March 15, 2014, I left the US for Bangkok. However, before I left, the plumbing work was still not finished in the bathroom. Mr. T[redacted] was still trying to fix the lack of pressure in one of the vanity faucets he had just installed. There was pressure only from one of the faucets. Mr. T[redacted] had installed the new vanity sinks and cabinets and done the plumbing as described in the contract.Before leaving for Bangkok, I paid Mr. N[redacted] the remaining balance due to him on the entire work project.Towards the end of April 2014, Mr. N[redacted] told me that all the work in the house was finished and that the plumbing work and water pressure in the basement bathroom were working well. I proceeded to find a tenant with whom I signed a rental agreement on May 1 2014. However, the tenant only moved in the house in early June 2014 and quickly noticed that there was no hot water and that there was no pressure in one of the faucets. Mr. Simon subsequently went to the basement bathroom and fixed the hot water issue and told me that there is nothing he can do about the water pressure. The tenants told me that there could be a hot water issue when the temperatures drop in the winter. I have asked Mr. N[redacted] to fix these two problems but he has not been willing to do so.Desired Settlement: I would like Otto Home Improvement, LLC to fix the lack of water pressure in the basement bathroom vanity faucet. I addition I would like him to ensure that hot water is working well.

Business

Response:

August 03, 2014Dear [redacted]:Thank you for informing me about [redacted]. In order to help you understand this entire situation, I will attach my original contract agreement with [redacted]FIRST:Please refer to my scope of work agreement. See items below(quote)...Basement Bathroom:#1 wall (existing): We did all appropriate walls preparation. Labor $350 #2 wall (existing): We only did all walls tile installation work. Labor $2100 #3 toilet floor drain(existing): We only did some repair to it. Labor $350#4 base cabinets(02) and sinks (existing): We only connect the two existing plumbing. Cost $450 #5 Air vent and bathroom fan(existing): We only relocate the position. Cost 350 #6 Bathroom painting: we sanded all existing wall, primed and paint. Total repairs as describe above cost is $3,950(three thousand nine hundred dollars exactly)MY DETAIL RESPONSE: (Below)I was asked to connect and correct improper repairs done to the [redacted] apartment.This particular area of the house is a bathroom that prior to my arrival was completely built and cover with drywalls.I was asked to connect existing piping already installed to two sinks and a toilet to existing plumbing without any problems. In addition, we had to relocate existing exhaust fan to properly pull moisture from the bathroom.We remove all existing walls tile on the shower area and properly rebuild these three walls adding a moisture control application using [redacted] band materials (www.[redacted] systems). All my work has been successfully complete and tenants has been using sinks and toilet.[redacted] seems to feel that I am responsible for water (well) pressure issues. I only agreed to hook up existing lines. He paid for inside work in full but withheld the balance of my payment due $3,385.00(Three thousand three hundred eighty five dollars) for work done on the exterior of the home because of the water pressure issue was not resolved. I explained to him that the water pressure was not part of my responsibility.He has come to you for resolution, however I feel that he needs to get a professional plumbing service as this original home was not a home with an apartment. Again, the piping was already done I just did hook-ups. This was done in addition to all other improvements with no complaints.For more clarification, I am sending you a first letter I did send (July 3rd,2014) to my client for unpaid balance.Please note that this exterior multiple repairs was order by [redacted] (code enforcement officer) from the county inspection Division. Tel: ###-###-#### His Email[redacted].gov. He approved these repairs and allowed tenants to move in the house.The tenant [redacted] Tel: ###-###-#### Email: [redacted] can also tell you about all exteriors work been completed , He also can tell you about the water pressure issues in this house.Please feel free to contact me at anytime if need be, my direct telephone # ###-###-####.On My 22nd I decided to go back to the client home and verified my faucet installation, after dismantling the faucet we found that all filters inside faucets are clogs with debris from the well water. I cleaned all filters and installed back all faucets. Please read below [redacted] tenants (Husband & spouse ) response to this matter see below