I brought my car to Otto's because of an overheating issue$2,and week later I picked up the vehicle and left the dealership to go to workOn my drive to work the car overheated and was smokingI opened the hood to find that a hose had burst and that my entire engine compartment was covered in coolant fluidI had it towed back to Otto'sWhen I got there they provided me a rental for the weekend while they fix what they should have in the first placeI get to the dealership in the tow truck and go in to get paperwork and I'm asked for my license, so I go get it out of my carAfter that she then asks for my insuranceSince she just had me go outside for my license, this time she went to my car and retrieved my insurance, from my glove boxEverything is handled and I leave (with no instruction about how the brand new rental operated I may add)I pick my car up after the weekend, and everything seems to be normal, until yesterdayI went out to my car to put my work shoes on the passenger side, and noticed my glovebox handle sort of ajarI go to touch the handle and it falls to pieces in my handThe handle lifted with no resistance at all and a metal piece fell to the floorOnce I was able to jimmy the box open I found more pieces inside just sitting thereNow I called Otto's and spoke to Beth, and told her what had happened and how their employees were the last people to open the glove box, and was told that none of her staff would break something and not say anythingOkay fine, so am I calling and lying to you? Did you even ask the employees who worked on it to double check? NoYou said that glovebox locks have been known to burst over timeShe then told me I could bring it in for an estimate to see how much it would cost me to fix itAlthough I never had a problem with it before their employees had their way with itI was not treated as a paying customer should be treatedI felt disrespected that my claim was seemingly turned around to make me seem like a liarI will never do business here again and I will continue to make people aware that their local BMW dealership does not have their interest at heartThe overpricing is a BMW thing, which is understandable, but the dissatisfaction? That was all Otto's
The team at Otto's practices a manipulation technique that directs customers to specific vehicles, using inconsistent "VIP savings", refusing test drives on other vehicles, and generally employing inconsistent and deceptive pricing policies
I brought my car to Otto's because of an overheating issue$2,and week later I picked up the vehicle and left the dealership to go to workOn my drive to work the car overheated and was smokingI opened the hood to find that a hose had burst and that my entire engine compartment was covered in coolant fluidI had it towed back to Otto'sWhen I got there they provided me a rental for the weekend while they fix what they should have in the first placeI get to the dealership in the tow truck and go in to get paperwork and I'm asked for my license, so I go get it out of my carAfter that she then asks for my insuranceSince she just had me go outside for my license, this time she went to my car and retrieved my insurance, from my glove boxEverything is handled and I leave (with no instruction about how the brand new rental operated I may add)I pick my car up after the weekend, and everything seems to be normal, until yesterdayI went out to my car to put my work shoes on the passenger side, and noticed my glovebox handle sort of ajarI go to touch the handle and it falls to pieces in my handThe handle lifted with no resistance at all and a metal piece fell to the floorOnce I was able to jimmy the box open I found more pieces inside just sitting thereNow I called Otto's and spoke to Beth, and told her what had happened and how their employees were the last people to open the glove box, and was told that none of her staff would break something and not say anythingOkay fine, so am I calling and lying to you? Did you even ask the employees who worked on it to double check? NoYou said that glovebox locks have been known to burst over timeShe then told me I could bring it in for an estimate to see how much it would cost me to fix itAlthough I never had a problem with it before their employees had their way with itI was not treated as a paying customer should be treatedI felt disrespected that my claim was seemingly turned around to make me seem like a liarI will never do business here again and I will continue to make people aware that their local BMW dealership does not have their interest at heartThe overpricing is a BMW thing, which is understandable, but the dissatisfaction? That was all Otto's
The team at Otto's practices a manipulation technique that directs customers to specific vehicles, using inconsistent "VIP savings", refusing test drives on other vehicles, and generally employing inconsistent and deceptive pricing policies