OTW-EP Reviews (%countItem)
OTW-EP Rating
Address: 757 Horizon Blvd., Socorro, Texas, United States, 79927
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+1 (915) 858-0448 |
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Address: 757 Horizon Blvd., Socorro, Texas, United States, 79927
Phone: |
Show more...
|
Fax: |
+1 (915) 858-0448 |
Web: |
|
Add contact information for OTW-EP
BAD BOYS AT THE OASIS ... ANOTHER MESS !
THEIR JOB ON OUR VEHICLE AFTER A FEW MILES (see below, November 27, 2018):
(i) PARKING BRAKES: ZERO HOLDING, from the beginning (the Boys started to work on it back in July 2018).
(ii) REGULAR BRAKES, rear right side: The rotor seems a round of cheese after the mice's attack. For emergency and our "safety" they had a genial idea, simply dis-activating the caliber.
(iii) REGULAR BRAKES, rear left side: An hemorrhage of oil under the disk. They changed the old caliber with a new one, after the same "issue".
Conclusion: A MESS !! Anyway, the MESS was pretty cheap ! Only eight thousands of dollars to pay cash under the threat of the retain of the vehicle .... Plus another $ 1,000 just to fix the the MESS ! .....
Suggestions ?
: Beware the Bad Boys, as we wrote in our first posting !! ... Any way, if it's to late, lock your wallet until you have tested in deep your vehicle running for a sufficient mileage.
November 27, 2018
BAD BOYS in the OASIS
Beware from this shop and chain of shops!
You go to their shop asking to fix brakes (light leak from the pump) and suspension (new shocks and leaf springs). They charge you for labor and parts. Trusting the vendor you pay the invoice. But, unfortunately, after a couple of days you run out of brake fluid in a lake of oil. With an extra surprise: one of the four news shocks is mysteriously missing.
You go back to the shop without the use of breaks [!!], with the missing shock and with zero brake fluid. Evidence of malpractice written with capital letters! The vendor, instead "of running" to a prompt recovery from the damages, blindly continue to "ad gas to the fire" of their wrongs: (a) They badly mount a the missing shock. ... And after a few hours you realize that the sustaining bolt appears curved under the weight of vehicle! (b) Surprisingly they fail two time to diagnose the hemorrhage of brake's red oil: (b1) Saying that leaks the support of the engine oil filter. They forget that the oil of the engine is yellow and not red! (b2) Saying that the leak was coming from the steering gear. They forget the obvious ! ... You arrived at the shop with the reservoir of brake oil completely empty. But, in the meanwhile, the oil tank of the steering system was perfectly at its regular level. Unfortunately, after the wrong diagnosis, in bona fide you have also to run to purchase a new steering gear with an other hemorrhage of your money, ... this time !
Conclusion. If you are so unlucky to enter in their shop to submit your vehicle to their care (??) be carefully! Keep an eye, or better, both eyes wide open!
Before you open your wallet: (1) Give a look to the parts that the mechanics have removed from your vehicle, just to be sure that the damages are not related with the malpractice of the vendor; (2) Test meticulously your vehicle to understand if the issues that you suffered before to enter in the shop are really disappeared and/or new problems are arising from the test ...
... and ......
hello yes we did work with this customer and came to an agreement to fix their vehicle, we believe we serviced them as best possible, some of the struggle since the beginning was finding parts for the year and type of vehicle. in my believe they do not realize that a vehicle of that age will have arising problems specially traveling around the country.
brake down of issues
1)-(i) PARKING BRAKES: ZERO HOLDING, from the beginning (the Boys started to work on it back in July 2018) they arrived at our location with literally no brake rotor and we attempted to help but there are no parts for that type vehicle in town and they were in a hurry to go to their destination and will not budge with time or getting towed and we needed to get their vehicle after storing for a few days only solution agreed was to block brake line.
(iii) REGULAR BRAKES, rear left side: An hemorrhage of oil under the disk. They changed the old caliber with a new one, after the same "issue" oil issue are seals that are broken due to other problems we did not create
"They charge you for labor and parts." it is a business I have never heard of a business not charging you for their services
the pump that was installed is one provided by the customer, they expected us to give them warranty on a part they bought somewhere else and the pump works in sequence with breaks therefore there was a break issue
we walked the customer after every repair and explained what was done, drove across the country and came back for more service and seemed happy at the beginning, when they lost patience was when we charged them to replace a pump they asked if we could replace under warranty but again the pump was not purchased through us and they expected us to handle the warranty, but when it really started getting complicated is when they started yelling over the counter and my employees were threatened to get shot and killed verbally so I had to ask them to leave due to the fact that I will not put my employees at risk and refused service after that, we even had a local police escort and make them pay us
See attachment.
Had a few prior good experiences having work done for my car, such as tires, tie rods, and so forth. However one of their service managers engages in dishonest practices. He gives one price for parts before putting them on, and a much higher price afterwards. If you try asking for the manager or the owner, you get nowhere, and even start to be verbally abused with profanity by one of his sales clerks.
I finally got in touch with the owner, and he offered in a Facebook message to pay me double my money if I would let him break my car. Screenshots. Definitely not a place I would recommend going, or a person I would suggest doing business with.