Thank you for contacting us regarding your disappointing experience at our store.I would like to sincerely apologize about your experience.The procedures at our store requires ID upon checking in your items to sellAfter the items are checked in, customers are required to sign a receipt which they receive a copyThe receipt states that after hours of the buy being complete and the customer has not returned, a gift card will be issued for any items the store can purchaseAny items that cannot be purchased including the container will be recycled or donated to a charity of the companies choiceOn the same receipt it asks if you would like to receive a textWe do not call customersUnfortunately there must have been a miscommunication when you brought your items in.I would like to rectify the situationPlease feel free to call me at ###-###-####.Sincerely,Sue R***
Thank you for contacting us regarding your disappointing experience at our store.I would like to sincerely apologize about your experience.The procedures at our store requires ID upon checking in your items to sellAfter the items are checked in, customers are required to sign a receipt which they receive a copyThe receipt states that after hours of the buy being complete and the customer has not returned, a gift card will be issued for any items the store can purchaseAny items that cannot be purchased including the container will be recycled or donated to a charity of the companies choiceOn the same receipt it asks if you would like to receive a textWe do not call customersUnfortunately there must have been a miscommunication when you brought your items in.I would like to rectify the situationPlease feel free to call me at ###-###-####.Sincerely,Sue R***