Our Boat House, Inc

Initial Business Response /* (1000, 5, 2016/07/05) */
[redacted] was spot delivered a 2007 GMC Yukon in March 2016. At this time, [redacted] was working with [redacted] General Manager and Finance Manager. [redacted] was trying to get customer approval through a Lender, but [redacted] did not bring...

in required paperwork providing proof of income required by Lender, and was later denied. [redacted] took said vehicle out of state before she was told the lender declined her loan, and we require the vehicle returned, so we may find a vehicle more suited to get her approval.
Since the time of this customer, [redacted] was fired for potential violations and incompetence that we have made the Secretary of State aware of.
[redacted] needs to return 2007 GMC Yukon to Deals for Wheels Auto Sales, because the Lender never approved her Loan, and bring proof of income the Lenders can use.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This information given is false I have proof [redacted] told me in messages that I was approved I gave [redacted] all my business info and I have messages as well to cover that [redacted] had all of my documents including my down payment when asked if I could return the vehicle and get my downpament I was denied that also they were very aware of me living in another state I was in the middle of relocating when I purchased the vehicle from them I've also contacted the secretary of state to make sure they are aware of the problem and legal matters as well I don't live in Indiana and I will not be returning the vehicle there it has issues that's not been fixed like [redacted] said would happen and I'm not comfortable driving it on the highway and also has no tags or registration
Final Consumer Response /* (4200, 11, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't matter who did my deal it was through they're company they need to give me my money back period I paid them a down payment for this vehicle which I have proof for what am I not receivin my money that makes no since but that's fine I've reached out to plenty city officials about this fraudulent place and everything they've done not just to me but others and [redacted] wasn't the only person doing the deals [redacted] was as well I have several recordings from a situation with them including the rest of the staff from a problem we had with my mom's vehicle as well but I'd appreciate my money back or paperwork for the vehicle
Final Business Response /* (4000, 13, 2016/07/08) */
No money can be returned to customer until vehicle is returned to Deals for Wheels. No paperwork will be sent to customer, because bank did not approve customer and customer has not paid us for vehicle. Customer is not being reasonable. Upon review of Receipts, we only show down payment of [redacted] paid to deals for wheels, not the [redacted] being implied. It's not company policy to return down payment money when customer has vehicle and will not return vehicle to lot. We have no alternative but to report this vehicle stolen with police, because customer took vehicle out of state with out being approved and funded by bank lender.

Initial Business Response /* (1000, 8, 2016/05/25) */
Miss. [redacted] was seen by our previous General Manager / Finance Manager about getting a vehicle in April. The Manager at the time proved to be incompetent at his job and was let go in May.
Upon further review of Miss. [redacted] reported income by...

new finance manager, more supporting documents were needed to prove her reported income. The Lender could not approve her on the Toyota vehicle, because she reported on her application that she received [redacted] a month, but her income only proved at [redacted] a month, which is below the minimum required for that lender and vehicle. The Lender would qualify Miss [redacted] for a different vehicle, but Miss. [redacted] would not consider looking at any other vehicles in her approval range.
The stated amount of down payment money was never paid to Deals for Wheels as stated on the deferred down payment agreement signed by Miss. [redacted].
Miss. [redacted] is welcome to come back in to find a vehicle she qualifies for.