Hello,The customer's initial email to us states that her dog destroyed the collarThe warranty will be forfeited and a return is not possible since the product was destroyed by the customerIf a product is faulty then it is our responsibility to issue a refundBut if a product is destroyed by the customer, it is not fair for us to allow a returnPlease see the photo below for reference: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company's return policy doesn't indicate anything about damaged or no damaged product, it simply says a day return policyThey continue to place blame on me as the consumer & are taking no responsibility for what they say or represent online, what happened to the customer's always right? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,The customer's initial email to us states that her dog destroyed the collarThe warranty will be forfeited and a return is not possible since the product was destroyed by the customerIf a product is faulty then it is our responsibility to issue a refundBut if a product is destroyed by the customer, it is not fair for us to allow a returnPlease see the photo below for reference: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company's return policy doesn't indicate anything about damaged or no damaged product, it simply says a day return policyThey continue to place blame on me as the consumer & are taking no responsibility for what they say or represent online, what happened to the customer's always right? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]