Our K9

The customer already filed a claim against us on Amazon

Hi, The customer requested for a refund and we already issued it to her. Her concern has already been resolved Thank you Kindest Regards, Jenna

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The company's return policy doesn't indicate anything about damaged or no damaged product, it simply says a 30 day return policy. They continue to place blame on me as the consumer & are taking no responsibility for what they say or represent online, what happened to the customer's always right?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer already filed a claim against us on Amazon.

Hello,The customer's initial email to us states that her dog destroyed the collar. The warranty will be forfeited and a return is not possible since the product was destroyed by the customer. If a product is faulty then it is our responsibility to issue a refund. But if a product is destroyed by the...

customer, it is not fair for us to allow a return. Please see the photo below for reference:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 [redacted] nor the seller has resolved my complaint, I've advised that a full refund will rectify my situation. I have yet to see the actions to speak louder than the words that have been sent to me.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]