Our Lady Of The Cedars Society

Business response taken over the phone by Revdex.com staff (**) [redacted] states the following: The business is a Non-profit organization The Consumer purchased a paper for $failed to useConsumer was offered an opportunity (which is usually never a offered to the customers) to use the paper on her next visit She became irate after she was refused a refund There are signs posted with the rules and regulations and the responsibility of the playersIf they fail to use the paper(s) purchased there is nothing the business can or will do Business is not willing to offer a refund nor a birthday package to the consumer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I DID NOT FAIL TO USE THIS PAPER FOR THIS PARTICULAR GAME I COULD NOT HEAR, AND DID NOT UNDERSTAND CONCERNING THE DIFFERENT GAMES THERE WAS NO ONE AROUND THAT COULD ASSIST ME THEY NEED TO AMKE SURE THAT THE BINGO HALL IS SILENCED, THAT THE MICROPHONE, AND SPEAKERS ARE IN GOOD CONDITION IN WHICH A PERSON CAN HEAR, AND UNDERSTAND THEM, AND HAVE PLENTY OF ASSISTANCE AVAILABLE TO ALL PLAYERS WHEN OR IF NEEDED THEY STATE THAT IF A CUSTOMER FAILS TO USE THE PAPER(S) PURCHASED THERE IS NOTHING THE BUSINESS CAN, OR WILL DO THAT STATEMENT SOUNDS (SUSPECT) IF THEY CAN OFFER ME AN OPPORTUNITY TO USE THIS PAPER ON ANOTHER VISIT THEN, THEY CAN ACCOMMODATE ME WITH GIVING ME A REFUND ON THIS PAPER THAT WAS PURCHASED, OR GIVING ME A OPPORTUNITY TO HAVE A FREE GAME NIGHT ON ANOTHER VISIT I DID NOT BECOME IRATE AFTER I WAS REFUSED A REFUND THEY ARE UPSET BECAUSE OF THIS COMPLAINT TO THE Revdex.com I DID NOT NOTICE ANY SIGNS POSTED WITH THE RULES AND REGULATIONS , AND RESPONSIBILITY OF THE PLAYERS THERE IS A SAYING THAT THE CUSTOMER IS ALWAYS RIGHT! I GUESS THEY NEVER HEARD OF IT! CUSTOMER SERVICE IS AN INTEGRAL PART OF A JOB THE CUSTOMERS IS THE MOST VITAL ASSET TO A COMPANY OR A BUSINESS WITHOUT THE CUSTOMERS YOU HAVE NO BUSINESS, AND WITH NO BUSINESS YOU HAVE NO JOB! ALL I WANT IS SATISFACTION, AND A APOLOGY! NOT ONLY SHOULD THIS COMPANY BE MARKED AS A BAD COMPANY IN YOUR FILE THEY SHOULD ALSO BE SHUT DOWN SOMEONE FROM THIS BINGO HALL CONTACTED ME AFTER THE FACT OF RECEIVING THIS COMPLAINT POSING AS A EMPLOYEE WITH THE Revdex.com WHEN THEY CONTACTED ME THEY WERE NOT THE LEAST BIT FRIENDLY OR ACCOMMODATING THEY STATED JUST WHAT WAS STATED IN THEIR ANSWER OF THIS COMPLAINT IT WASN'T UNTIL SOMETIME IN THE MIDDLE OF THE CONVERSATION THAT I REALIZED THAT THIS PERSON WAS NOT FROM THE Revdex.com I STATED THAT I DID NOT WANT TO TALK TO THEM I ONLY WANTED TO TALK TO THE REP THROUGH THE Revdex.com I ALSO STATED THAT I WOULD NOT BE RETURNING THEY SHOULD HAVE NEVER CALLED ME IF THEY COULD NOT OR WOULD NOT ACCOMMODATE ME, AND MAKE ME HAPPY I WILL BE SURE TO INFORM EVERYONE THAT I KNOW THAT GOES TO BINGO NOT TO GO TO THIS BINGO HALLI WILL INFORM THEM OF MY EXPERIENCE WITH THIS BINGO HALL, I JUST WANT TO MAKE SURE THAT NO ONE ELSE EXPERIENCES WHAT I EXPERIENCED WITH THIS BINGO HALL THANKYOU! Regards, [redacted]

Business response taken over the phone by Revdex.com staff (**)
[redacted] states the following: 
The business is a Non-profit organization.
The Consumer purchased a paper for $1.00 failed to use. Consumer was offered an opportunity (which is usually never a offered to the customers) to use the...

paper on her next visit.  She became irate after she was refused a refund.
There are signs posted with the rules and regulations and the responsibility of the players. If they fail to use the paper(s) purchased there is nothing the business can or will do.  
Business is not willing to offer a refund nor a birthday package to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I DID NOT FAIL TO USE THIS PAPER FOR THIS PARTICULAR GAME.  I COULD NOT HEAR, AND DID NOT UNDERSTAND CONCERNING THE DIFFERENT GAMES.  THERE WAS NO ONE AROUND THAT COULD ASSIST ME.  THEY NEED TO AMKE SURE THAT THE BINGO HALL IS SILENCED, THAT THE MICROPHONE, AND SPEAKERS ARE IN GOOD CONDITION IN WHICH A PERSON CAN HEAR, AND UNDERSTAND THEM, AND HAVE PLENTY OF ASSISTANCE AVAILABLE TO ALL PLAYERS WHEN OR IF NEEDED.   THEY STATE THAT IF A CUSTOMER FAILS TO USE THE PAPER(S) PURCHASED THERE IS NOTHING THE BUSINESS CAN, OR WILL DO.  THAT STATEMENT SOUNDS (SUSPECT)  IF THEY CAN OFFER ME AN OPPORTUNITY TO USE THIS PAPER ON ANOTHER VISIT THEN, THEY CAN ACCOMMODATE ME WITH GIVING ME A REFUND ON THIS PAPER THAT WAS PURCHASED, OR GIVING ME A OPPORTUNITY TO HAVE A FREE GAME NIGHT ON ANOTHER VISIT.  I DID NOT BECOME IRATE AFTER I WAS REFUSED A REFUND.  THEY ARE UPSET BECAUSE OF THIS COMPLAINT TO THE Revdex.com.  I DID NOT NOTICE ANY SIGNS POSTED WITH THE RULES AND REGULATIONS , AND RESPONSIBILITY OF THE PLAYERS.  THERE IS A SAYING THAT THE CUSTOMER IS ALWAYS RIGHT!  I GUESS THEY NEVER HEARD OF IT!  CUSTOMER SERVICE IS AN INTEGRAL PART OF A JOB.  THE CUSTOMERS IS THE MOST VITAL ASSET TO A COMPANY OR A BUSINESS.  WITHOUT THE CUSTOMERS YOU HAVE NO BUSINESS, AND WITH NO BUSINESS YOU HAVE NO JOB!  ALL I WANT IS SATISFACTION, AND A APOLOGY!  NOT ONLY SHOULD THIS COMPANY BE MARKED AS A BAD COMPANY IN YOUR FILE THEY SHOULD ALSO BE SHUT DOWN.  SOMEONE FROM THIS BINGO HALL CONTACTED ME AFTER THE FACT OF RECEIVING THIS COMPLAINT POSING AS A EMPLOYEE WITH THE Revdex.com.  WHEN THEY CONTACTED ME THEY WERE NOT THE LEAST BIT FRIENDLY OR ACCOMMODATING.  THEY STATED JUST WHAT WAS STATED IN THEIR ANSWER OF THIS COMPLAINT.  IT WASN'T UNTIL SOMETIME IN THE MIDDLE OF THE CONVERSATION THAT I REALIZED THAT THIS PERSON WAS NOT FROM THE Revdex.com.  I STATED THAT I DID NOT WANT TO TALK TO THEM.  I ONLY WANTED TO TALK TO THE REP THROUGH THE Revdex.com.  I ALSO STATED THAT I WOULD NOT BE RETURNING.   THEY SHOULD HAVE NEVER CALLED ME IF THEY COULD NOT OR WOULD NOT ACCOMMODATE ME, AND MAKE ME HAPPY.  I WILL BE SURE TO INFORM EVERYONE THAT I KNOW THAT GOES TO BINGO NOT TO GO TO THIS BINGO HALL. I WILL INFORM THEM OF MY EXPERIENCE WITH THIS BINGO HALL,  I JUST WANT TO MAKE SURE THAT NO ONE ELSE EXPERIENCES WHAT I EXPERIENCED WITH THIS BINGO HALL.  THANKYOU!
Regards,
[redacted]