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Our Next Generation, Inc.

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Our Next Generation, Inc. Reviews (1)

5/15/2017Big O Tires [redacted]
[redacted]ID#: [redacted]Response:Mr. [redacted] brought his vehicle into our shop because his air conditioning was not working correctly. During a complete 40 point inspection of his vehicle it was discovered that his cooling system had a leak in the...

system and it was overheating and since the A/C system and the cooling systems are interdependent to each other we suggested that he do the proper maintenance on the cooling system in order to determine what was wrong with the A/C system. He chose not to do the cooling system repairs and we tried to do our best to get his A/C system working. As a result the A/C compressor built up too much head pressure and blew out an A/C line. He brought it back to the shop and we repaired the broken A/C line and recharged the system. During that visit we misdiagnosed a simple electrical issue and incorrectly recommended a service to fix Mr. [redacted] vehicle. This was not done intentionally or on purpose. Mr. [redacted] declined further services and paid his bill and left our shop. He filled a complaint with our corporate team at which time I Troy J[redacted] Big O Tires district manager made contact with Mr. [redacted] to apologize for his experience and see if there was anything I could do to repair our relationship. Mr. [redacted] stated at that time that he really appreciated my call and my attempt to help him out but he really felt that he would be better off by using another shop for his vehicle’s future repairs. V/R Troy J[redacted]

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