Our Place Enterprises

extra billing on contract- when I called about it to understand my contract. they were rude and didnt even help me understand it. account 1688, I pay in check all the time. OK I called XXX-XXX-XXXX which is my main office.In my contract its says I pay 140.98 a month which includes rent 131.76+9.22 for taxes=140.98, which I have, I have a credit of 264.22 as of right now. when I pay more on the barn I purchased they tell me that it goes on my account but does not get taking off the the payoff. which it should. since I tell them to do that. my payoff is 834.44 as of right now.but last month I didn"t have the funds to make a payment cause of some medical problems I had. I called them to tell them that. they told me since I have a credit that I would be ok. so I got my bill this month and my month bill of 140.98 came out but they added 56.39 for rent they say at the total of the payoff.( which that is not in my contract at all). I can send you a copy of my contract if need be. Desired Settlementthe settlement Im seeking is that when I pay more on the bill that it should come off the amount of the payoff and and it should say that 56.39 for rent ( since that a rent bill) it should be stated in the contract. Business Response Ms. [redacted],Please see below and advise. Thank you,[redacted] President Best Care Home Services, LLC. Air Conditioning- Heating- Plumbing Office/Fax(901)624-1401 www.bestcaretn.com jBest Care Home Services "When it comes to your comfort, you deserve the Best"IVom: [redacted] Sent: Thursday, June 19, 2014 6:49 AM To: [redacted]@aol.com;[redacted] Subject: RE: A/C RepairMr.[redacted], I have your email. 1. American Home Shield is my warranty company so I kept them in the loop about the situation of our air-conditioner and the danger of not having it in the summer months. 2. The second company was only in our house to review the unit because it was leaking. I showed the video and pictures to your co-owner, Mr. [redacted]. 3. I am waiting for your company's response to the Revdex.com before I do anything. Mr. & Mrs.[redacted], Good evening. My name is [redacted], the owner of Best Care. I had been trying to take care of whatever issues you feel we have created but you had not given us the opportunity to guarantee our work. I can assure you all of my employees are back ground checked and no one would "case" your property. We only want to make you happy and satisfied. If there is an issue with our install we will fix it. If our install caused damage to your I will send a contractor to your home to fix it. We haw 14 trucks, 22 employees, and our 22,000 customers in 5 years. I did not accomplish this by doing my customers wrong. AHS informed me today there will now be 3 companies involed with your installation. Too many hands are getting involved. Please allow me to let my lead service tech and field operations manager to your home with you to find the problem and resolve it. Once this is completed we will ham any ceiling damages repaired. At the end of the day I just want to make my customers happy. Without you we do not ham anything. Please contact me to arrange the completion of your job. Sincerely, [redacted] President Best Care Home Services