Our Sons' Family Restaurant Inc

01/20/2015To Whom It May Concern:I am corresponding to the complaint filed with the Revdex.com against on our restaurant on01/05/2015. The complaint did order a 70 piece chicken for $95.00 on 12/31/2014. They cameto pick up their order approximately noon on that day. On 01/02/2015 complaint came to...

therestaurant very angry and spoke with a waitress with his complaint. The waitress then went toget the secretary to handle the complaint. The complaint was very upset and explained heordered the 70 piece chicken and it was bloody and they could not eat it. He demanded hismoney back. The secretary tried to speak with him and asked if he had brought the productback, taken pictures, or called that day so we could have fixed their concerns on the day Ithappened. She tried explained that the chicken is always cooked the same way and the sameamount of time for 31 years now. He stated “are you calling me a liar” and said “I am acustomer and the customer is always right”. He also stated he did not bring It back or havepictures that they threw It away and only wanted a full refund. The secretary did offer at thetime that he came to the restaurant a $25.00 refund but the complaint rudely stated he onlywanted a full refund. She told him that we could not give him a full refund considering that hedid not call that day, bring the product back or have pictures to show. The complaint stated thathe was going to report us and the secretary said she was sorry he felt that way but if thats whathe felt he needed to do she understood. The secretary did credit his card for $25.00 eventhough he did refuse the refund. On 12/31/2014 our restaurant hours were until 6pm that day.We were closed on 01/01/2015. On the day that the complaint ordered chicken we were openunti! 6pm and they ordered the chicken as stated in their complaint for a luncheon. When theynoticed their chicken was bloody we were still open for 6 more hours that day and if they wouldhave call we would have made more chicken and delivered it to them. On that day we madeover 3000 pieces of chicken and had no calls about it being bloody or undercooked We take —pride in or restaurant and reputation and would have handled it the moment they call. Ourcéncerns are that we were opened until 6pm that day and they did not contact us until01/02/2015. We felt we handled the situation the best we could giving a?efund considering thecircumstances and the time frame of the complaint and no product to go by.Thank you

Review: We purchased (70) pieces of chicken (legs, thighs & breasts) in the amount of $95.00 for a funeral luncheon on 12/31/14 from Our Sons' Family Restaurant. As everyone was eating it, the closer they got to the bone it became bloody and was like rubber (uncooked). Everyone in the room stopped eating as I guess they were afraid of getting sick. We were made aware of this by the family of the deceased. We could not get in touch with the restaurant before 1/2/15 because of it being closed due to the holiday. On 1/2/15 my husband [redacted] went to the restaurant and explained what happened to the manager. She became very hostile and said that "it was impossible that the chicken was not cooked". My husband asked "are you calling me a liar, she said no however the only pieces that may not have been cooked could have been the breasts and offered she him $20.00. [redacted] said that was not satisfactory and he was going to report this and she said "she did not care what he did".Desired Settlement: Since the chicken was not edible, I would like to be reimbursed for the total amount we paid of $95.00.

Business

Response:

01/20/2015To Whom It May Concern:I am corresponding to the complaint filed with the Revdex.com against on our restaurant on01/05/2015. The complaint did order a 70 piece chicken for $95.00 on 12/31/2014. They cameto pick up their order approximately noon on that day. On 01/02/2015 complaint came to therestaurant very angry and spoke with a waitress with his complaint. The waitress then went toget the secretary to handle the complaint. The complaint was very upset and explained heordered the 70 piece chicken and it was bloody and they could not eat it. He demanded hismoney back. The secretary tried to speak with him and asked if he had brought the productback, taken pictures, or called that day so we could have fixed their concerns on the day Ithappened. She tried explained that the chicken is always cooked the same way and the sameamount of time for 31 years now. He stated “are you calling me a liar” and said “I am acustomer and the customer is always right”. He also stated he did not bring It back or havepictures that they threw It away and only wanted a full refund. The secretary did offer at thetime that he came to the restaurant a $25.00 refund but the complaint rudely stated he onlywanted a full refund. She told him that we could not give him a full refund considering that hedid not call that day, bring the product back or have pictures to show. The complaint stated thathe was going to report us and the secretary said she was sorry he felt that way but if thats whathe felt he needed to do she understood. The secretary did credit his card for $25.00 eventhough he did refuse the refund. On 12/31/2014 our restaurant hours were until 6pm that day.We were closed on 01/01/2015. On the day that the complaint ordered chicken we were openunti! 6pm and they ordered the chicken as stated in their complaint for a luncheon. When theynoticed their chicken was bloody we were still open for 6 more hours that day and if they wouldhave call we would have made more chicken and delivered it to them. On that day we madeover 3000 pieces of chicken and had no calls about it being bloody or undercooked We take —pride in or restaurant and reputation and would have handled it the moment they call. Ourcéncerns are that we were opened until 6pm that day and they did not contact us until01/02/2015. We felt we handled the situation the best we could giving a?efund considering thecircumstances and the time frame of the complaint and no product to go by.Thank you