Our Urgent Care Reviews (4)
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Our Urgent Care Rating
Address: 2070 McKelvey Rd, Maryland Heights, Missouri, United States, 63043-2308
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www.oururgentcare.com
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We have been in contact with the patient for a while trying to find a resolutionEach self pay patient is given a letter explaining the process and feesWe have no record of the provider ever stating that we were not going to charge for additional servicesHowever, we do try to make our patients happy and offered solutions including reducing her billEach time we called the patient she was very angry and berated our people only accepting the complete bill canceledWe have discounted the bill by 75% but we have not received confirmation of its acceptance
Complaint: [redacted]
I am rejecting this response because:Is it a joke? Nobody was in contact with me "a while". I was contacted one time by same doctor who told me not to worry about anything at the time of appointment. He was not even trying to be nice and polite and said he never promised me anything and I just imagined whole thing. He accused me of lying and hung up on me. I am not angry, I am speechless. Great service, what else can I say. I think k have to report it elsewhere.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/02/04) */
We have reached out to the customer and delivered the bill he was requesting and apologized for the mix-up.
We have been in contact with the patient for a while trying to find a resolution. Each self pay patient is given a letter explaining the process and fees. We have no record of the provider ever stating that we were not going to charge for additional services. However, we do try to make our patients...
happy and offered solutions including reducing her bill. Each time we called the patient she was very angry and berated our people only accepting the complete bill canceled. We have discounted the bill by 75% but we have not received confirmation of its acceptance.