Ourisman Chantilly Toyota

Review: I went into dealership to purchase agreed upon vehicle through emails from salesperson and manager. The price, type, style and added on extra features were all agreed upon for $29,000 price with all taxes,fees, and any other charges added. When I got to dealership I was told otherwise my car had been traded in and the manager admitted to agreeing to price but not reading details but refused to honor them. I provided all the emails, still have them to provide documentation and proof. I was in a no win situation with dealership, salesman, and manager telling me Inhad no rights and to take what I could. They wrote up contract for $400 more $29,400 than agreed upon price as a novice car buyer who had traded in car based upon preagreed price of $29,000. The manager used the correct word of "tricked."Desired Settlement: I want the $400 back to make purchase price the original advertised in email agreed upon price. I paid $29,400 was advertised to pay $29,000

Review: I bought a new Toyota [redacted] V when my old [redacted] was totaled in an accident. Since I started driving this vehicle (for which I paid a not measly $37000 on road), I have had several problems with the [redacted] Navigation System. Not only are the maps outdated, but the biggest issue I have faced is the random freezing of the navigation system during drives. The system either automatically resets or the screen remains frozen until the car is switched off. Extremely inconvenient and down right dangerous on roads where one is depending on the navigation system. To make a long story short, I took the car into Ourisman Chantilly Toyota where I have had the most outrageous customer service experience. Here is my encounter in a nutshell:

1) I was informed (after the car was at the dealership all day, that they were "unable to replicate the problem" _ no surprise> I had told them the issue is random. I asked what recourse I had. They essentially told me that they could do nothing unless I could bring the car in when it has the screen frozen - rather difficult to do when the screen resets either on its own or when the car is switched off

2) I asked what else could be done - they said they would have to run the car for a long time until they could replicate the problem - so I said, then put me in a loaner and keep the car and replicate the problem - the response? Oh we can't do that - Toyota does not give loaners and nor does the dealership

3) I said can you not open a ticket with Toyota since you cannot see anything in your service reports? They said : "NO, we don't open tickets on the customer's say so - we can only open a ticket when we can see a problem.

4) I was told "there is no way we will replace parts without confirming a problem"

No solution. Lousy service, no customer care. This is the new Toyota experience. Congratulations folks. You have not only reduced the quality of the parts in your cars, your service is deteriorating. I will NEVER again look at a Toyota. I will also actively discourage anyone from buying a Toyota. I have been made to feel like a liar and a person who does not matter to the company or the dealership. Stuck for now in what feels like a dud.Desired Settlement: I expect them to find and resolve the problem - whatever it takes them and Toyota to do it. Not refuse to do anything because they can't replicate the issue themselves. Especially when they won't put me in a loaner and test the vehicle till they can find and fix the issue. The issue exists. It is not my problem that their policies and practices don't allow them to respond appropriately.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I received one call from the business, but no follow up and no resolution to the issue.

Regards,

I had a very bad experience today and pretty much everytime I go there... the sales people were are very pushy and rude when I was buying the car, I though it's only him but it's pretty much all of them there, they want to sell the car that's all, I went today for an oil change and I told them about a noise I hear from day one on my brand new camry and the customer service "MANAGER" DOUG started yelling telling me how hard his life dealing with customers and just walked away after that creating a big scene, will never go there again and we will never ever recommend this place for anyone