Ourisman Chevrolet Co. Inc.

I drop my car off their 17 April 15 to have some work done. While my car was there nothing was being done. My 99 Chevrolet Corvette sat outside for 4 months with nothing being done. They didn't call me or respond to my e-mails or voice messages on the status.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
My husband and I were
told on the evening of purchase 9/29/14 that the tags COULD be transferred ONLY
because BOTH of our names were on the 2012 [redacted] and will REMAIN on the 2014
[redacted]. As a matter of fact Oz (Finance) on the evening of 12/1 took me to his
office and showed me on his computer how he entered in the system our request
to transfer the old tags to the new car. I do have the contracts of both vehicles
the 2012 and 2014 in which we BOTH signed on the evening of purchase. Now if
there was a third party added after the fact my husband and I were NOT made
aware of this. So, I don't understand why it's being said that they were
unaware of me having a co-signer at the time of purchase. Ron our sales person
tried to get the 2014 without my husband however was NOT able to. As for
Michelle (Tag & Title) the ONLY correspondence I have received from her was
this letter (I hoped it attached) dated 11/28/14 (which happens to be the date
my dealer tags EXPIRED). I pulled the letter from my mailbox on the evening of
12/1/14. This was the same evening I went to the dealer to enquire about my
tags transfer/registration to find this was not the case. Michelle had already
left for the day. The portion is reference to the payoff amount is accurate.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I believe the repairs that I paid for were not needed. If my vehicle head gasket blown  which is covered in the extended warranty. It should been determine on the 9- 28- 15 or no later than 09 -29-15.  my car was in the shop for a week. I also believe that my extended warranty company do not want to covered the repairs.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] is correct that his stability/traction/abs lights were seen on his dash when he brought his vehicle in for service.
With diagnosis of all warning lights, we enter into the vehicles computer system and retrieve all codes that are primary/secondary/history.  For [redacted]...

[redacted]'s vehicle, in addition to the ABS sensor fault, we also had a [redacted] (lean code) and a history code for an oil pressure sensor.  The recommendations for the codes was told to [redacted] when he was called with an estimate.  He choose to repair only the item covered by his extended warranty. This was the hub bearing that has an anti-lock brake sensor built into it.
Once the primary fault code is addressed, the secondary codes will work up the system, sometimes setting off other warning lights.  In this case the engine light.
Whether he was told this would be the case or not.......he declined repairs.  Because the light is on now just means the vehicle has prioritized the faults in the system.  He is still in need of the repairs of cleaning throttle body and MAF sensor/relearn the idle, that were a recommendation told to him during initial diagnosis.
Why should I do this work for free?  These are items to be completed per the repair flowchart for a [redacted] code. These repairs come about with age/mileage of the vehicle due to carbon deposits.  As I explained to [redacted], he does not have to do the repairs here if he finds my pricing not to his liking. He may have any reputable repair shop complete the repairs. I did not create the codes and he was informed of suggested repairs.
At this time I have cleared all codes in the system.  This is not a cure as I am sure it will come back on as the vehicle goes through the self check systems.  Again, this was not created by us, but was given as a recommendation at initial diagnosis which the customer declined to do.
Thank you.
Donna B[redacted]
Service Director
Ourisman Chevrolet

The price of $52,995 was a "net" price after trade.  In no way did we intend to mislead [redacted] although it appears that is what may have happen.  We wish there was a way we could sell that vehicle at $52,995 before trade,but that could not happen.  We are very sorry for the...

confusion.

Customer [redacted] owes us $1,000 for an insurance deductible.  On the [redacted] Insurance estimate, the $1,000 deductible was clearly stated.  On our invoice the deductible amount was clearly stated.  Our employee who delivered the vehicle missed it and failed to collect. ...

We have since called several times in an attempt to collect and [redacted] acts as if she does not know what we are speaking of.  If anything we should be the ones making a claim on this.  We would appreciate [redacted] making payment to us before we have to push this to court.Attached is our invoice and [redacted]'s estimate.

[To assist us in bringing this...

matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I was told that the form was required by both the sales person as well as the finance person. After I explained several times that I didn't want to need financing through them. I was assured that my information would only be used to confirm my identity. Neither me nor my husband consented to this
Regards,
[redacted]

On 9/29/15, [redacted] presented a 2010 [redacted] with an overheating issue (he drove into the dealership). As most instances, when customer is asked how long they have been driving with vehicle overheating, standard answer is "just now". We never know the extent of damages until the original fault is...

repaired and the vehicle is test driven.  In this case, we drove 10 miles before returning with no show of overheating on the gauge after repairs on 10/7/15.
 The vehicle has an Extended Warranty issued by [redacted] Warranty.  When we determined the the oil cooler had ruptured internally (causing oil to mix with coolant in the radiator), we called to see if covered. [redacted] warranty declined repairs as the oil cooler was not a covered part.  Estimate given to customer and we provided FREE alternate transportation.  [redacted] picked vehicle up on 10/7/15 with 94913 miles on it. His expense was $1632.03 for replacement of oil cooler/radiator/4 coolant lines and flushing the system.
On 10/14/15, [redacted] returned saying it was overheating again with 95253 miles.  We inspected the vehicle and believe at the least we have a head-gasket blown and at the worst he has damaged the block (warpage from overheating). We requested tear-down time and he declined.  Customer requested we call [redacted] Warranty which we did (they declined repairs as the oil cooler caused the original overheat and was not a covered item).  We explained this to customer, but he was upset they would not help.  We closed ticket and requested he pick up.
Customer called [redacted] warranty and insisted an inspection be done on vehicle as he felt they should cover repairs.  On 10/22/15 an adjuster for [redacted] showed (vehicle never left, but we had to create a new repair order) and we performed compression test showing coolant entry into head.  [redacted] requested service records and did an inspection of their own.  They determined the cooler was original fault and they would not participate in any repairs.
[redacted] was informed. He was not happy as expected.  It was suggested that they trade the vehicle rather then invest such a sizable repair bill on a vehicle with 95000 miles on it.  There was no overt pressure to customer.  We try to advise customers when we feel they will invest more money than the vehicle would be worth once repaired.  That is part of our job and most customer appreciate the fact we are looking at their interests.
If you need any further information, please contact me [redacted].  Thank you.
Donna B[redacted]
Service Director

We did a poor job communicating with [redacted].  We have since made the pay-off of her trade-in and paid her the $300 difference.  We extend our apology for the confusion, and hope that [redacted] is now satisfied.Kenny P[redacted]General Manager

This has been taken care of.  Refund was submitted.Thanks,Kenny P[redacted]General Manager

Attached are the following:1. Signed credit application2. Acknowledgement of credit score3. Privacy disclosure noticeAll signed by the consumer and co-applicant.Hopefully this will provide clarity for the consumers.

Today we addressed [redacted] vehicle.  We originally replaced 1 catalytic converter and an oxygen sensor.  We retrieved a code for the other converter and sensor on this visit.  The converter is a warrant able part the sensor is not.  Since [redacted] just paid the one sensor, we are taking care of this one leaving her with no more out of pocket expense.  We understand this has been a frustrating ordeal, but hopefully she is now satisfied.

We received a credit application through Auto Credit Express for Mr [redacted] on 4-16-2016.  Credit application is attached.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This was the first time I have made a complaint to the Revdex.com.  The response from Revdex.com and the business was a pleasant surprise.  Thank you so much.
Regards,
[redacted]

We will reach out to [redacted] today and schedule a time to fuel the vehicle.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no...

reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  they are in the process of getting temporary tags and then said they will [redacted] the metal tags. I have filed a complaint with the Attorney General to get the February car payment that is due, because of this issue and them not getting financing after a month and 1 day. 
Regards,
[redacted]

Refund was mailed today.  I am truly sorry this took so long, as internally it was dropped.Sincerely,Kenny P[redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: The sales representative never said anything about running my credit with other lenders.  I did not want to fill out the application but Corey told me that I needed to so that [redacted] can pull my credit.  The manager is lying and why do you have to pull my credit for 20 lenders?  Also my credit was 681. Specify where you are getting this information from because I work with [redacted] and is very aware of my credit score.  I have proof...where is yours?Regards,
[redacted]