[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My husband and I were told on the evening of purchase 9/29/that the tags COULD be transferred ONLY because BOTH of our names were on the [redacted] and will REMAIN on the ***As a matter of fact Oz (Finance) on the evening of 12/took me to his office and showed me on his computer how he entered in the system our request to transfer the old tags to the new carI do have the contracts of both vehicles the and in which we BOTH signed on the evening of purchaseNow if there was a third party added after the fact my husband and I were NOT made aware of thisSo, I don't understand why it's being said that they were unaware of me having a co-signer at the time of purchaseRon our sales person tried to get the without my husband however was NOT able toAs for Michelle (Tag & Title) the ONLY correspondence I have received from her was this letter (I hoped it attached) dated 11/28/(which happens to be the date my dealer tags EXPIRED)I pulled the letter from my mailbox on the evening of 12/1/This was the same evening I went to the dealer to enquire about my tags transfer/registration to find this was not the caseMichelle had already left for the dayThe portion is reference to the payoff amount is accurate Regards, [redacted] ***
On 9/29/15, [redacted] presented a [redacted] with an overheating issue (he drove into the dealership)As most instances, when customer is asked how long they have been driving with vehicle overheating, standard answer is "just now"We never know the extent of damages until the original fault is repaired and the vehicle is test driven In this case, we drove miles before returning with no show of overheating on the gauge after repairs on 10/7/ The vehicle has an Extended Warranty issued by [redacted] Warranty When we determined the the oil cooler had ruptured internally (causing oil to mix with coolant in the radiator), we called to see if covered [redacted] warranty declined repairs as the oil cooler was not a covered part Estimate given to customer and we provided FREE alternate transportation [redacted] picked vehicle up on 10/7/with miles on itHis expense was $for replacement of oil cooler/radiator/coolant lines and flushing the systemOn 10/14/15, [redacted] returned saying it was overheating again with miles We inspected the vehicle and believe at the least we have a head-gasket blown and at the worst he has damaged the block (warpage from overheating)We requested tear-down time and he declined Customer requested we call [redacted] Warranty which we did (they declined repairs as the oil cooler caused the original overheat and was not a covered item) We explained this to customer, but he was upset they would not help We closed ticket and requested he pick upCustomer called [redacted] warranty and insisted an inspection be done on vehicle as he felt they should cover repairs On 10/22/an adjuster for [redacted] showed (vehicle never left, but we had to create a new repair order) and we performed compression test showing coolant entry into head [redacted] requested service records and did an inspection of their own They determined the cooler was original fault and they would not participate in any repairs [redacted] was informedHe was not happy as expected It was suggested that they trade the vehicle rather then invest such a sizable repair bill on a vehicle with miles on it There was no overt pressure to customer We try to advise customers when we feel they will invest more money than the vehicle would be worth once repaired That is part of our job and most customer appreciate the fact we are looking at their interestsIf you need any further information, please contact me [redacted] Thank youDonna B [redacted] Service Director
It is never our intention to mislead anyone as noted in the complaint However, we cannot pull a credit report without a signed credit application To do so, we must have a customer come to our facility and do our best to try and get them qualified for a loan to purchase a vehicle Since [redacted] currently does not have employment, we were unable to make this happen Again, I apologize if we wasted his time That is never what we want, but we tried our best to get him in a new vehicle
[redacted] called on Saturday, left message for Willie P [redacted] and Bob C [redacted] returned her call the same dayShe has an ignition key rotation recall that only requires adding inserts into the key head (vehicle not needed) to change from a slotted key to one with a little circle for attachment with a key ringShe was told she didn't need an appointment and could come by Bob C [redacted] has set her up for this coming Saturday 2/13/Thank youDonna B [redacted] Service Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This was the first time I have made a complaint to the Revdex.com The response from Revdex.com and the business was a pleasant surprise Thank you so much Regards, [redacted] ***
[redacted] had called in to inquire about the process to cancel an extended warranty he had purchased Sounds like there may have been some confusion on how to do this, and what this meant for [redacted] *** Once we were able to discuss this, [redacted] decided to retain his warranty I do apologize as it sounds as if there was some "run-around" given to [redacted] *** We should have been able to give him the facts on the first call I do see that [redacted] requested a tank of gas and an apology, here is the apology and I invite him to meet me for the gas We do feel we run a good company In a customer service industry like ours we all at time will have our hiccups Our current Chevrolet customer service score is out of 100, so we feel like we are doing something right We hope that through the apology and the tank of gas we will win back a customer in [redacted] ***.Kenny P***General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The shop now determines that I have a 2nd catalytic converter and a 2nd sensor that went bad These parts should have been caught during the first diagnostic test back in January Therefore they are not thoroughly testing vehicles during the diagnostic phase It should not have taken months for them to realize that it was another catalytic converter and sensor that were bad As I stated before, my vehicle was never properly diagnosed I also do not believe that catalytic converters and sensors just happened to go out at the same time, otherwise this is a big coincidence I will continue to monitor my vehicle within the next few weeks and see if this issue was truly resolved I will like to keep this complaint open until I am certain that I will have no further issues Also, I do not want other customers to have to deal with the same situation that I had to encounter with this business.Regards, [redacted]
This has been taken care of Refund was submitted.Thanks,Kenny P***General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My husband and I were told on the evening of purchase 9/29/that the tags COULD be transferred ONLY because BOTH of our names were on the [redacted] and will REMAIN on the ***As a matter of fact Oz (Finance) on the evening of 12/took me to his office and showed me on his computer how he entered in the system our request to transfer the old tags to the new carI do have the contracts of both vehicles the and in which we BOTH signed on the evening of purchaseNow if there was a third party added after the fact my husband and I were NOT made aware of thisSo, I don't understand why it's being said that they were unaware of me having a co-signer at the time of purchaseRon our sales person tried to get the without my husband however was NOT able toAs for Michelle (Tag & Title) the ONLY correspondence I have received from her was this letter (I hoped it attached) dated 11/28/(which happens to be the date my dealer tags EXPIRED)I pulled the letter from my mailbox on the evening of 12/1/This was the same evening I went to the dealer to enquire about my tags transfer/registration to find this was not the caseMichelle had already left for the dayThe portion is reference to the payoff amount is accurate Regards, [redacted] ***
On 9/29/15, [redacted] presented a [redacted] with an overheating issue (he drove into the dealership)As most instances, when customer is asked how long they have been driving with vehicle overheating, standard answer is "just now"We never know the extent of damages until the original fault is repaired and the vehicle is test driven In this case, we drove miles before returning with no show of overheating on the gauge after repairs on 10/7/ The vehicle has an Extended Warranty issued by [redacted] Warranty When we determined the the oil cooler had ruptured internally (causing oil to mix with coolant in the radiator), we called to see if covered [redacted] warranty declined repairs as the oil cooler was not a covered part Estimate given to customer and we provided FREE alternate transportation [redacted] picked vehicle up on 10/7/with miles on itHis expense was $for replacement of oil cooler/radiator/coolant lines and flushing the systemOn 10/14/15, [redacted] returned saying it was overheating again with miles We inspected the vehicle and believe at the least we have a head-gasket blown and at the worst he has damaged the block (warpage from overheating)We requested tear-down time and he declined Customer requested we call [redacted] Warranty which we did (they declined repairs as the oil cooler caused the original overheat and was not a covered item) We explained this to customer, but he was upset they would not help We closed ticket and requested he pick upCustomer called [redacted] warranty and insisted an inspection be done on vehicle as he felt they should cover repairs On 10/22/an adjuster for [redacted] showed (vehicle never left, but we had to create a new repair order) and we performed compression test showing coolant entry into head [redacted] requested service records and did an inspection of their own They determined the cooler was original fault and they would not participate in any repairs [redacted] was informedHe was not happy as expected It was suggested that they trade the vehicle rather then invest such a sizable repair bill on a vehicle with miles on it There was no overt pressure to customer We try to advise customers when we feel they will invest more money than the vehicle would be worth once repaired That is part of our job and most customer appreciate the fact we are looking at their interestsIf you need any further information, please contact me [redacted] Thank youDonna B [redacted] Service Director
It is never our intention to mislead anyone as noted in the complaint However, we cannot pull a credit report without a signed credit application To do so, we must have a customer come to our facility and do our best to try and get them qualified for a loan to purchase a vehicle Since [redacted] currently does not have employment, we were unable to make this happen Again, I apologize if we wasted his time That is never what we want, but we tried our best to get him in a new vehicle
[redacted] called on Saturday, left message for Willie P [redacted] and Bob C [redacted] returned her call the same dayShe has an ignition key rotation recall that only requires adding inserts into the key head (vehicle not needed) to change from a slotted key to one with a little circle for attachment with a key ringShe was told she didn't need an appointment and could come by Bob C [redacted] has set her up for this coming Saturday 2/13/Thank youDonna B [redacted] Service Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This was the first time I have made a complaint to the Revdex.com The response from Revdex.com and the business was a pleasant surprise Thank you so much Regards, [redacted] ***
[redacted] had called in to inquire about the process to cancel an extended warranty he had purchased Sounds like there may have been some confusion on how to do this, and what this meant for [redacted] *** Once we were able to discuss this, [redacted] decided to retain his warranty I do apologize as it sounds as if there was some "run-around" given to [redacted] *** We should have been able to give him the facts on the first call I do see that [redacted] requested a tank of gas and an apology, here is the apology and I invite him to meet me for the gas We do feel we run a good company In a customer service industry like ours we all at time will have our hiccups Our current Chevrolet customer service score is out of 100, so we feel like we are doing something right We hope that through the apology and the tank of gas we will win back a customer in [redacted] ***.Kenny P***General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The shop now determines that I have a 2nd catalytic converter and a 2nd sensor that went bad These parts should have been caught during the first diagnostic test back in January Therefore they are not thoroughly testing vehicles during the diagnostic phase It should not have taken months for them to realize that it was another catalytic converter and sensor that were bad As I stated before, my vehicle was never properly diagnosed I also do not believe that catalytic converters and sensors just happened to go out at the same time, otherwise this is a big coincidence I will continue to monitor my vehicle within the next few weeks and see if this issue was truly resolved I will like to keep this complaint open until I am certain that I will have no further issues Also, I do not want other customers to have to deal with the same situation that I had to encounter with this business.Regards, [redacted]