Ourisman Chevrolet of Baltimore

I got an estimate of $414 to repair my hood. After completing work they charged $690 without my approval for the much higher change from their estimate. I filled a case with the government consumer protection department for assistance with this problem with Ourisman.

I left old tags on a car I traded in per Ourisman request Because the car was parked on the street they was supposed to call me But they didnt June 19, Hello my name is [redacted] , On April 19, I purchased a Chevy Sonic from your dealership, Ourisman Chevrolet, for my daughter [redacted] [redacted] and [redacted] where a delight to deal withWhen we came in we trada Nissan Sentra that was at a mechanics shop with our tags still on them My daughter was instructed by [redacted] to clean the car out but not to remove the tags as it was parked on the street and it's illegal to park a car on the street with no tags We were instructed that once your dealership picked the car up we would be called to retrieve the tags from the dealershipAs I stated earlier we purchased the car on April 19, 2018, the used car that we traddid not get picked up until three days later maybe four When I didn't receive a call to pick up the old tags, I

To whom it may concern,
I took my car to Ourisman Chevrolet Security Boulevard located Security Blvd; Baltimore, MD for a diagnostic and multi-point inspection I was mislead by the cost of the requested diagnostic The company failed to disclose that I will be charged a miscellaneous fee of 25.81, which I am unclear as to what these charges mean To break this fee down I was charged $for file security & compliance fee plus $for quantity purchase recoveryIt reads on my work order "scanned system", which means all the dealership did was hook my vehicle up to a scanner to diagnose any problems with my vehicle They did not disassemble my vehicle, did not discard any waste or hazmate materials I was told that they looked at the belts, hoses, fluid levels and tires for the multi-point inspection The store manager name Mr*** offered to give me a store credit because he agreed that I had a valid point I told him I would like the money credit b

I left old tags on a car I traded in per Ourisman request Because the car was parked on the street they was supposed to call me But they didnt
June 19,
Hello my name is ***,
On April 19, I purchased a Chevy Sonic from your dealership, Ourisman Chevrolet, for my daughter *** *** and *** where a delight to deal withWhen we came in we trada Nissan Sentra that was at a mechanics shop with our tags still on them My daughter was instructed by *** to clean the car out but not to remove the tags as it was parked on the street and it's illegal to park a car on the street with no tags We were instructed that once your dealership picked the car up we would be called to retrieve the tags from the dealershipAs I stated earlier we purchased the car on April 19, 2018, the used car that we traddid not get picked up until three days later maybe four When I didn't receive a call to pick up the old tags, I

Online advertisement is $6-under MSRP and their claim is I don't qualify for any of the rebates because I dont work for manufacturer
online advertisement is under MSRP and when I go to test drive and put some numbers together for myself to make a sound decision and they said "I'm not going to lie to you, I can't do the car that price because you don't work for the manufacturer and don't apply for any of the rebates." I was told that the online price is when you get all the rebatesHe didn't tell me what the rebates were or why I didn't apply for themI use *** for all my car loans because their rates are excellentWhen I brought this up, this is when everyone had to go start talking to managers for min while I sat thereThe "minute" car value trade in check was them holding onto my keys for minWhen the manager came over and I showed him his own website with these prices he was like "oh, sorryYea, that's my fault." He walked aw

I spoke with the new Service Director yesterday, April 18th, in regards to my concernsHe was affable, courteous, professional, and completely dismissive of my initial concernA detailed synopsis of events are; My Buick Lacrosse CXS over-heated, I took the car to Pep Boys, who did a diagnostic ($39)and reported to me that an Intake Valve was leaking which they could not repairUpon learning that, I assumed that since it was an internal engine issue, that I should take the vehicle to the GM expertsI proceeded to take my car to Ourisman Chevrolet Baltimore, I informed them at the time of drop off what Pep Boys diagnostic had found, and they informed me that they would perform their own diagnostic ($163)at which time I asked for a FULL Maryland State InspectionThey called me and informed me that the car had a busted water pump, thermostat valve and that the serpentine belt needed replacing at a cost of I instructed them to proceedUpon completion of said work, they called to inform me that the repairs had been done BUT that I had an even worse issue, Either a blown Head Gasket or Cracked/Warped Cylinder HeadsThe cost to repair I was flabbergasted and questioned why they had not checked for that initiallyAfter research and contact with other repair shops, Jerry Chevrolet, Pep Boys, Royal Auto and performing my own research, it became obvious to me that REDUNDANT or UNNECESSARY work was performedIn speaking with Ourisman Chevrolet Service Director, this understanding became even clearerThe Service Director clarified for me the exact nature of the work performedThe water pump, thermostat valve and overflow container were leakingWhich beggars the question, if ALMOST every COOLANT part is leaking, why not double check to