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Ourisman Hyundai of Bowie

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Ourisman Hyundai of Bowie Reviews (7)

This is a copy of an email I had sent responding on 12/5/directly to [redacted] and to the Revdex.com [redacted] , I apologize for the delay in responding to your emailI have been out of the dealership for the last days and am just now able to respond I have spoke to both Terry H [redacted] and Juan E [redacted] to familiarize myself with your complaintI am sorry that we did not place the sticker on your vehicle when the work was originally completed, certainly a mistake on our partWhen MrE [redacted] told you that having a zero reading was a benefit to you, his comment was made “tongue in cheek”He never intended for you to take him seriously and he knew that we were still going to put the required sticker on your vehicle in compliance with Federal odometer regulationsWe would not advise any of our customers to commit odometer fraudI agree with you that we could have been more thorough and made sure the sticker was available and on the car before we released it As you stated in your original complaint letter, you have been a very loyal customer and we are very appreciative of you and your businessAs a gesture of goodwill and in hopes of retaining you as a customer I would like to offer you Ourisman Advantage Rewards PointsThese points are eligible to be used as discounts on future service and parts visits Sincerely, Michel L [redacted] Vice President General Manager Ourisman of Bowie [redacted] @ourismanautomotive.com

We respectfully disagree with your viewWe worked diligently to repair your car and communicated as muchWe are sorry that you are not satisfied

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Corpirate was going to reimburse us for the second reciept and when we tried to discuss more reimbursement on the first matter they took that back and wouldn't respond backthe first time the problem wasn't fixed we paid almost dollars and nothing to show for except the tail light which you charged us for when we bought the replacement light ourselvesthere was a part cleaned where it should have been replaced I even have the text message of thatthe second time the car was there for about to days and we had to call to get any updatesparts were added without consent and you would not let us take the vehicle till we paid for u consented partsmultiple people are complaining even knowing some in my familyBetween poor customer service between the service center and corporatewe would definitely like the second check reimbursed like they said at first and to discuss the first one because there is charges that shouldn't be there and it wasn't fixed the first time
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Good
Morning All,I would first like to clarify something, Terry actually never called me on either of the days stated and I haven't receive any voicemails from him and would be very happy to show proof of thatHis service Advisor, Juan E*** contacted me and left a voicemail on Wednesday, November 18th at 10:a.mJuan is the same person who advised me when the work was done and the odometer was replaced, that the odometer reading zero is in my benefit and basically to commit fraud by putting a couple thousand miles on the car and then selling itTo be totally honest, I wasn't going to call Juan back because in my eyes he can't be trusted as a reliable service advisorTerry should have been the only person to call. In regards to the arrival of the sticker, I went to the dealership on Monday, November and had the sticker install at my convenienceAs for the original issue, since the sticker has arrived and has been installed, I don't believe this issue should be overlookedI have never had any issues with this dealership, since day one of going and getting my first oil change on February 21, until October 13, 2015, when this whole issue came aboutA service advisor shouldn't be telling a customer to basically commit fraudAlso, this issue would have never happened if the work was completed correctly when I picked the car up on October If I hadn't said anything, I would still be driving around expecting the odometer to reset to the correct mileage. Best Regards,*** ***
Regards,
*** ***

We are not at liberty to discuss the details of this transactionThe complainant is not our customer and there are Federal Privacy laws that protect our customer and prevent us from discussing details on this forum

We worked very diligently with the customer and the [redacted] Customer Assistance Center. The repairs were not duplicates. We thoroughly explained all the charges in detail. As a gesture of goodwill becasue the failures were so close to each other we only charged for the parts on the subsequent...

repair.

This is a copy of an email I had sent responding on 12/5/15 directly to [redacted] and to the Revdex.com.
[redacted],
I apologize for the
delay in responding to your email. I have been out of the dealership for the
last 2 days and am just now able to respond.
I have spoke to both
Terry H[redacted] and Juan E[redacted] to familiarize myself with your complaint. I am
sorry that we did not place the sticker on your vehicle when the work was
originally completed, certainly a mistake on our part. When Mr. E[redacted] told you
that having a zero reading was a benefit to you, his comment was made “tongue in
cheek”. He never intended for you to take him seriously and he knew that we were
still going to put the required sticker on your vehicle in compliance with
Federal odometer regulations. We would not advise any of our customers to commit
odometer fraud. I agree with you that we could have been more thorough and made
sure the sticker was available and on the car before we released it.
As you stated in your
original complaint letter, you have been a very loyal customer and we are very
appreciative of you and your business. As a gesture of goodwill and in hopes of
retaining you as a customer I would like to offer you 5000 Ourisman Advantage
Rewards Points. These points are eligible to be used as discounts on future
service and parts visits.
Sincerely,
Michel
L[redacted]
Vice
President
General
Manager
Ourisman of Bowie
[redacted]@ourismanautomotive.com

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Address: 2404 Crain Hwy, Bowie, Maryland, United States, 20716

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