Ourisman World Of Ford

y complaint re [redacted] Inbox x [redacted] is my case closed with no answers? what do I do next Aug [redacted] Your Complaint has been close without an answer from the Company [redacted] *** Aug [redacted] Sep (days ago) to [redacted] Virginia Automobile Dealers Association [redacted] ###-###-#### ?VADA Family Convention - ?About AYES Office of the Attorney Gener- Consumer Protection Section East Main Street [redacted] Phone Number: ###-###-#### x Fax Number: ###-###-#### x Website: http://www.oag.state.va.us Calls from [redacted] Area and Out of State: ###-###-#### The attorney general enforces state and federal consumer protection laws, keeping Virginians safe from things like identity theft, consumer fraud and telemarketing scams, and enforces antitrust laws that protect businesses and consumers from behavior that defeats healthy competitionThe attorney general also provides consumer alerts and educational materials that are designed to increase consumer awareness of scams, and help our citizens protect themselves The Consumer Protection section of the attorney general’s office serves as the central clearinghouse for the receipt, evaluation, investigation, and referral of consumer complaintsComplaints are either assigned with the section or referred to the appropriate local, state or federal agency having specific jurisdictionThis section also offers alternative dispute resolution servicesWhen there is a pattern of deception or other wrongdoing, the attorney general is authorized to take action to stop the illegal conduct, and, where appropriate, seek refunds for affected consumers You may contact the Click here to Reply or Forward GB (12%) of GB used Manage © [redacted] - Terms of Service - Privacy Policy - Program Policies Powered by Last account activity: hour ago Details

[redacted] Revdex.com of Metro Washington Dear [redacted] , Regarding complaint # [redacted] , [redacted] All of the paperwork completed for the purchase of her new [redacted] indicated the correct model year [redacted] returned to the dealership after driving the vehicle for nearly a week after the purchase date and requested returning her newly purchased [redacted] ***The dealership declined this request based on the elapsed time and that the deal had been fully completed since the day of deliveryAs for any mechanical concerns the customer had these were addressed fully and being a brand new vehicle would then carry a manufacturers warranty that would continue to provide the customer repair of covered parts for the duration of that warranty as the manufacturer indicatesI hope this answers any questions regarding the dealerships position in this matter Thank you Dan I [redacted] Director of Sales and Finance Ourisman Ford [redacted] [redacted] [redacted]

Revdex.com of Metro Washington DC Jul (days ago) to me ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Jul 7, at 3:PM Subject: my complaint re# [redacted] To: [email protected] what is the status on this matter thanks [redacted] 12:PM (minute ago) to [redacted] To [redacted] We have not heard from your company, We contacted them on 7-11-14, We give days for the company to respond Sincerely [redacted] -- [redacted] | Trade Practice Consultant Tel: ###-###-#### Fax: ###-###-#### Email: [redacted] www.myRevdex.com.org | Start With Trust®

[redacted] Revdex.com of Metro Washington Dear [redacted] Regarding complaint # [redacted] , [redacted] All of the paperwork completed for the purchase of her new [redacted] indicated the correct model year [redacted] returned to the dealership after driving the vehicle for nearly a week after the purchase date and requested returning her newly purchased [redacted] ***The dealership declined this request based on the elapsed time and that the deal had been fully completed since the day of deliveryAs for any mechanical concerns the customer had these were addressed fully and being a brand new vehicle would then carry a manufacturers warranty that would continue to provide the customer repair of covered parts for the duration of that warranty as the manufacturer indicatesI hope this answers any questions regarding the dealerships position in this matter Thank you Dan I*** Director of Sales and Finance Ourisman Ford [redacted] [redacted] [redacted] , VA [redacted]

BEWARE - THIS LOCATION SERVICE TECHNICIANS ARE THIEVES!!!!!
My husband took my MKT in for its regular service on 9/7/2016; while the car was being serviced by the service technician - someone stole my Maryland Handicapped Placard out of the drivers door of the car Now I have to be inconvenienced by filing out a police report and going to the MVA to get another handicapped placard This is such a major problem for me because I am the one with the handicap not my husband, the service manager should have checked every technician's personal belonging to see which one stole my "***" handicapped placard I will never have my car serviced at this location again

***
Aug (days ago)
to me, ***
*** ***
Revdex.com of Metro Washington
Washington, Dc
Dear *** ***,
Regarding Case #***, *** ***, The customer has been issued a full
refund for her Truck accessories as requestedThe refund also included all applicable taxes to the transactionWe believe that this refund
resolves this issue
Thank you,
Dan I***
Director of Sales and Finance
Ourisman Ford Lincoln
Richmond Highway
Alexandria, VA
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:The information stated by Dan I***, Director of Sales and Finance is completely inaccurate. MrI*** stated "*** *** returned to the dealership after driving the vehicle for nearly a week after the purchase date and requested returning her newly purchased *** ***." I purchased the vehicle on May 2, 2014. I contacted the salesman, Don G***, the salesman, on May 4, 2014...two days later to notify him of the year of the car. MrG*** stated he would get back with me, but he never did. I did not hear from MrG*** never again. As I stated earlier, I felt betrayed and realized MrG*** used deceptive sales tactics to sell me the car. MrG*** might have waited one week to tell his boss, but the bottom line is this..........he lied to all parties involved to cover his track.
MrDan I*** also stated "As for any mechanical concerns the customer had these were addressed fully and being a brand new vehicle would then carry a manufacturers warranty that would continue to provide the customer repair of covered parts for the duration of that warranty as the manufacturer indicates." We addressed the following mechanical /admininstrative concerns two days later:
- Problem with brakes
- Expired state inspection stickers
- Radio static
- Inaccurate odometer reading
MrG*** used deceptive sales tactics and is definitely is not a truthful person for the following reasons:
- Lied and said he was a *** representative
_ Lied about calling us back on May 4, to fix the problem with the year of the car
- Lied to my husband, *** ***, during the road test when husband specifically asked him "Was the vehicle a ***? MrG*** responded "yes"
- Did not show me the actual contract until I went into the office with Ted
- Failed to read, interpret and understand my *** certificate requesting a *** vehicle
- Purposefully placed the " lemon" *** out front to sell to me with deceptive intent
I am truly disappointed with the staff at Ourisman for their lack of leadership and core values. MrP***, sales manager, for Ourisman, condone deceptive sales techniques by his employees and was not truthful in helping us resolve the problem, he's part of the problemRegards,
*** ***

[redacted]
Revdex.com of Metro Washington
Dear [redacted],
 Regarding complaint #[redacted]
 All of the paperwork completed for the purchase of her new 2013 [redacted] indicated the correct model year. [redacted] returned to the dealership after driving the vehicle for nearly a week after the purchase date and requested returning her newly purchased 2013 [redacted]. The dealership declined this request based on the elapsed time and that the deal had been fully completed since the day of delivery. As for any mechanical concerns the customer had these were addressed fully and being a brand new vehicle would then carry a manufacturers warranty that would continue to provide the customer repair of covered parts for the duration of that warranty as the manufacturer indicates. I hope this answers any questions regarding the dealerships position in this matter.
 Thank you
 Dan I[redacted]
Director of Sales and Finance
 Ourisman Ford [redacted]
 [redacted]
 [redacted]

y complaint re [redacted]
Inbox
x 
[redacted]
is my case closed with no answers? what do I do next
Aug 21
[redacted]
Your Complaint has been close without an answer from the Company. [redacted]...
Aug 21
[redacted] <i[redacted]>
Sep 11 (5 days ago)
to [redacted] 
Virginia Automobile Dealers Association
[redacted]
###-###-####
?2014 VADA Family Convention - ?About AYES
Office of the Attorney General-VA - Consumer Protection Section
900 East Main Street
[redacted]
Phone Number: ###-###-#### x
Fax Number: ###-###-#### x
Website: http://www.oag.state.va.us
Calls from [redacted] Area and Out of State:  ###-###-####
The attorney general enforces state and federal consumer protection laws, keeping Virginians safe from things like identity theft, consumer fraud and telemarketing scams, and enforces antitrust laws that protect businesses and consumers from behavior that defeats healthy competition. The attorney general also provides consumer alerts and educational materials that are designed to increase consumer awareness of scams, and help our citizens protect themselves.
The Consumer Protection section of the attorney general’s office serves as the central clearinghouse for the receipt, evaluation, investigation, and referral of consumer complaints. Complaints are either assigned with the section or referred to the appropriate local, state or federal agency having specific jurisdiction. This section also offers alternative dispute resolution services. When there is a pattern of deception or other wrongdoing, the attorney general is authorized to take action to stop the illegal conduct, and, where appropriate, seek refunds for affected consumers.
You may contact the 
Click here to Reply or Forward
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[redacted]
Revdex.com of Metro Washington
Dear [redacted]
 Regarding complaint #[redacted]
 All of the paperwork completed for the purchase of her new 2013 [redacted] indicated the correct model year. [redacted] returned to the dealership...

after driving the vehicle for nearly a week after the purchase date and requested returning her newly purchased 2013 [redacted]. The dealership declined this request based on the elapsed time and that the deal had been fully completed since the day of delivery. As for any mechanical concerns the customer had these were addressed fully and being a brand new vehicle would then carry a manufacturers warranty that would continue to provide the customer repair of covered parts for the duration of that warranty as the manufacturer indicates. I hope this answers any questions regarding the dealerships position in this matter.
 Thank you
 Dan I[redacted].
Director of Sales and Finance
 Ourisman Ford [redacted]
 [redacted]
 [redacted], VA [redacted]

Revdex.com of Metro Washington DC
Jul 8 (10 days ago)
to me 
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, Jul 7, 2014 at 3:43 PM
Subject: my complaint re#[redacted]
To: [email protected]
what...

is the status on this matter thanks ** [redacted]
12:04 PM (1 minute ago)
to [redacted] 
To  [redacted]
We have not heard from your company, We contacted them on 7-11-14,  We give 10 days for the company to respond.
Sincerely
[redacted]
-- 
[redacted] | Trade Practice Consultant
Tel: ###-###-####
Fax: ###-###-####
Email: [redacted]
www.myRevdex.com.org | Start With Trust®

Review: I purchased a Ford F-150 on May 9, 2014, with a cash down payment of $5,000. The contract include $2,448 for a cap and liner which was not provided even after weeks of trying to work with them. The dealer ordered a cap in the wrong color and then attempted to have that painted and passed off to me as an original item. The dealer sent me correspondence with a check bearing no signatures on June 17, 2014 stating that the $2,448 was sent to Ford Motor Credit. I asked about the sales tax and finance charge on this amount. I received subsequent correspondence with another check bearing no signatures in the amount of $97.92 representing the 4% tax. I have contacted the dealer, the sales representative, the finance manger, and the accounting person at Ourisman twelve times, and I have contacted Ford Motor Credit Co. four times.Ford Motor Credit Co. has never received any checks and they suggested I file a complaint with the Revdex.com.Desired Settlement: I want my money that Ourisman has deliberately kept which is $2,448 plus $97.92, plus a letter of apology.

Business

Response:

[redacted]

Aug 2 (6 days ago)

to me, [redacted]

Revdex.com of Metro Washington

Washington, Dc

Dear [redacted],

Regarding Case #[redacted], The customer has been issued a full refund for her Truck accessories as requested. The refund also included all applicable taxes to the transaction. We believe that this refund

resolves this issue.

Thank you,

Dan I[redacted]

Director of Sales and Finance

Ourisman Ford Lincoln

6129 Richmond Highway

Alexandria, VA 22303

###-###-####

Review: I, [redacted], applied for and was approved for a car loan through [redacted]. The car buying services department with [redacted] provided me with a certificate to purchase a new vehicle. I initially started looking for a 2014 [redacted] on March 8, 2014 .I made contact with Ford Ourisman sales manager, Chappy P[redacted], and expressed my desire for a 2014 [redacted] vehicle. Mr. P[redacted] referred me to sales consultant, Christopher D[redacted]. My fiancé, [redacted], Mr. D[redacted], and I explored the lot looking at 2014 [redacted] vehicles. I did not find the car I wanted, so I told Mr. D[redacted] that I would return at a later date with the certificate.

We called the dealership asking to speak to Mr. P[redacted] on May 2, 2014, because he asked us to contact him when we were ready to purchase the vehicle, but he was not available. We were told by a sales manager over the phone that they had other [redacted] representatives and he referred us to Don G[redacted]. Don set up the appointment for 5:30 pm on May 2, 2014. When we arrived he was not available. Don showed up around 6:00 pm. We walked back to the building where a black [redacted] vehicle was positioned upfront. Don asked if I wanted to road test the vehicle. The vehicle odometer read 95 miles at the start of the road test. Don directed us which way to go, and we did not get on the main highway; therefore,we would not have know that there were brakes issues. I stated to Don before the road test that I was looking for a 2014 [redacted] vehicle. At no time did I state to Don that I wanted a 2013 [redacted]. My husband, also asked Don while in the vehicle if the vehicle was a 2014 [redacted], and he replied, “yes.” It was getting late (approximately 9:00 pm) when we finally returned to the office and started the paperwork. At that time Don stated that he was a [redacted] representative and proceeded with the paperwork and did not show contract until we went into the office to with Ted. I was under the assumption that Don retrieved my certificate that stated my desire for a 2014 [redacted], since he represented [redacted].

Everything went wrong the next day, May 3, 2014. I retrieved the copy of the loan paperwork and realized the car was a 2013, and the miles on the odometer reflected 136 miles instead of 95 at time of purchase. I also realized later on that day while driving the vehicle on the highway above 45 mph and braking that the vehicle made a shook while stopping. The state inspection sticker had expired and static noise came from the radio. I contacted Don on May 4, 2014, two days later after the initial sale to explain the situation. Not only did he sell me a 2013 [redacted], but a “lemon”. I did not hear from Mr. G[redacted] again. I felt betrayed and realized Mr. G[redacted] used deceptive sales tactics and was not a truthful person. He lied to his superiors to cover his track. Mr. E[redacted] , the senior representative, did nothing to assist us. We (hubby and I) returned the vehicle to Ourisman on May 7, 2014. We spoke with Mr. P[redacted], sales manager, for Ourisman and explained that one of his subordinate lied about being a [redacted] representative, lied about the car being a 2014 vehicle and the fact that he ceased communication with us, after we notified him of the problems. Mr. P[redacted] asked us to give him a day to talk with the dealership owner about rectifying the problem. Mr. P[redacted] told us to come back the next day around noon and that we would be happy with the outcome.

When we returned on May 8, 2014, Mr. P[redacted] said there was nothing he could do about the situation, stating “ his hands were tied. The front rotors and state inspection sticker were replaced.The radio is still awaiting repairs.Desired Settlement: Replace the vehicle with a 2014 [redacted].

Business

Response:

[redacted]

Revdex.com of Metro Washington

Dear [redacted]

Regarding complaint #[redacted]

All of the paperwork completed for the purchase of her new 2013 [redacted] indicated the correct model year. [redacted] returned to the dealership after driving the vehicle for nearly a week after the purchase date and requested returning her newly purchased 2013 [redacted]. The dealership declined this request based on the elapsed time and that the deal had been fully completed since the day of delivery. As for any mechanical concerns the customer had these were addressed fully and being a brand new vehicle would then carry a manufacturers warranty that would continue to provide the customer repair of covered parts for the duration of that warranty as the manufacturer indicates. I hope this answers any questions regarding the dealerships position in this matter.

Thank you

Dan I[redacted].

Director of Sales and Finance

Ourisman Ford [redacted], VA [redacted]

Business

Response:

[redacted]

Revdex.com of Metro Washington

Dear [redacted],

Regarding complaint #[redacted]

All of the paperwork completed for the purchase of her new 2013 [redacted] indicated the correct model year. [redacted] returned to the dealership after driving the vehicle for nearly a week after the purchase date and requested returning her newly purchased 2013 [redacted]. The dealership declined this request based on the elapsed time and that the deal had been fully completed since the day of delivery. As for any mechanical concerns the customer had these were addressed fully and being a brand new vehicle would then carry a manufacturers warranty that would continue to provide the customer repair of covered parts for the duration of that warranty as the manufacturer indicates. I hope this answers any questions regarding the dealerships position in this matter.

Thank you

Dan I[redacted]

Director of Sales and Finance

Ourisman Ford [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:The information stated by Dan I[redacted], Director of Sales and Finance is completely inaccurate. Mr. I[redacted] stated "[redacted] returned to the dealership after driving the vehicle for nearly a week after the purchase date and requested returning her newly purchased 2013 [redacted]." I purchased the vehicle on May 2, 2014. I contacted the salesman, Don G[redacted], the salesman, on May 4, 2014...two days later to notify him of the year of the car. Mr. G[redacted] stated he would get back with me, but he never did. I did not hear from Mr. G[redacted] never again. As I stated earlier, I felt betrayed and realized Mr. G[redacted] used deceptive sales tactics to sell me the car. Mr. G[redacted] might have waited one week to tell his boss, but the bottom line is this..........he lied to all parties involved to cover his track.

Mr. Dan I[redacted] also stated ". As for any mechanical concerns the customer had these were addressed fully and being a brand new vehicle would then carry a manufacturers warranty that would continue to provide the customer repair of covered parts for the duration of that warranty as the manufacturer indicates." We addressed the following mechanical /admininstrative concerns two days later:

- Problem with brakes

- Expired state inspection stickers

- Radio static

- Inaccurate odometer reading

Mr. G[redacted] used deceptive sales tactics and is definitely is not a truthful person for the following reasons:

- Lied and said he was a [redacted] representative

_ Lied about calling us back on May 4, 2014 to fix the problem with the year of the car

- Lied to my husband, [redacted], during the road test when husband specifically asked him "Was the vehicle a 2014 [redacted]? Mr. G[redacted] responded "yes"

- Did not show me the actual contract until I went into the office with Ted.

- Failed to read, interpret and understand my [redacted] certificate requesting a 2014 [redacted] vehicle.

- Purposefully placed the " lemon" 2013 [redacted] out front to sell to me with deceptive intent

I am truly disappointed with the staff at Ourisman for their lack of leadership and core values. Mr. P[redacted], sales manager, for Ourisman, condone deceptive sales techniques by his employees and was not truthful in helping us resolve the problem, he's part of the problem.Regards,[redacted]

Review: The dealership had me fill out paperwork on thursday night, the 24th of Ocotber, to buy a vehicle from them and trade in my own vehicle. In the process I stated I was unsure of wanting to buy the vehicle and asked for them to hold on processing the paperwork until I was able to test drive the vehicle and show my family. They didnt have the vehicle on-site so they had to "pick it up from their regional inventory for me to test drive". I was then told to return on friday after work to come see the vehicle and take the test drive. I returned friday night and was told after the test drive that if I wanted to drive to Delaware to show my family, that I could do so with no problems, even if I didn't want the truck and would return it. I asked the salesman and the finance department head for that night seven times if they were sure I could return it with no problem. They replied on each occassion, "absolutely sir, we have a three day money back guarantee and there will be no issues with your return of this truck." I returned on sunday morning to return the truck and was told by the salesman that he couldn't receive the truck, that it had to be a manager and that the manager was out for the day. He then told me to return monday after work to talk to the manager. I arrived monday after work around 5pm to speak with the manager to return the truck. The manager kept me waiting until 7pm and then called me into his office. I explained that I didn't want the truck and that the payments for the vehicle were to high and the value for my trade-in was extremely low-balled on their part. He simply replied,"nope, no can do, you bought the truck, we processed the paperwork on saturday". I asked him how that was possible, when his salesman and finance guy told me that they wouldn't process the papers until I came back and said I wanted the truck. I also said, even if you guys messed up and processed the paperwork, I was here within the three days to return the vehicle, in good contion, just like your three day money back guarntee states. He told me he wasn't going to take the truck back and that I had bought it and the three day money back guarntee didn't apply to regional inventory items but couldn't show me that anywhere in their papework and I was never told this by anyone of their employees. I talked to my chain of command and they attempted to contact the manager, the dealership said their manager was in a meeting around 0900 so we decided to drive the 20 miles to the dealership to talk to him in person. When we arrived at 1030, the salesman told us that the manager had just gone into that same meeting 2 minutes ago. The salesman then tells us that it will be 45 minutes before he is done, so we waited. They constantly played these games with me and my supervisor and had us wait for hours to speak with a manager. When he finally came to speak with us, he told my supervisor the same lies he told me. My supervisor had enough of the manager's lies and we left. My supervisor then sent me to seek legal council with JAG and see an attorney. The attorney reviewed what I had told him and all of the paperwork that I had filled out and couldn't believe what they had done. He immediately called the dealership and reached the receptionist. He asked for the General Manager and she replied that he was on the phone and asked if he would like to leave a message. The attorney told her no thank you, and she said, "if you want to wait, it will only be three minutes tops", so the attorney said ok, yea I will wait. After ten minutes, she got back on the phone and said, "sir, im sorry, it seems it is going to be longer than expected, would you like to leave a a message?" The attorney said, "um sure, what is the name of the manager that will be calling me back?' She replied, "It is going to be either [redacted] or [redacted]", he said, " there is two? so who is on the phone then?" There was a long pause and then she said, "It will most likely be [redacted] who calls you back and they are both on the phone now". The attorney had heard enough and left his name and who he was affiliated with and numbers to contact us back.

I have already contacted my chain of command, USAA, JAG, and now filing this complaint, I will also be talking to FORD's customer service and FORD motor credit agency as well. This dealership has many complaints through you as well as consumer reports for actions exactly like what happened to me. I want to make sure the thousand's of Soldiers, right down the street, at [redacted], don't ever have to do business with this deceitful dealership. I am only asking to return the truck and get my vehicle back. I even offered to pay any expenses for fuel used and mileage on the truck, even though I was told I could test drive it for the weekend.Desired Settlement: I want to return the truck and get my vehicle back as it was when I brought it to the dealership on friday night. I am already working with JAG and they are looking to blacklist the dealership from military sales.

Business

Response:

Response to complaint #[redacted]

Review: I purchased a car used from the ford dealer at a high intrest rate and wanted to re fi when I was told that the car had unibody/frame issues on it not told to me when sale was doneDesired Settlement: make sure car is covered and a better rate and reduction in price if possible reached out to used car supervisor to no satisfaction and left message for general manager to no response

Consumer

Response:

Revdex.com of Metro Washington DC

Jul 8 (10 days ago)

to me

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Jul 7, 2014 at 3:43 PM

Subject: my complaint re#[redacted]

To: [email protected]

what is the status on this matter thanks [redacted]

12:04 PM (1 minute ago)

to [redacted]

To [redacted]

We have not heard from your company, We contacted them on 7-11-14, We give 10 days for the company to respond.

Sincerely

--

[redacted] | Trade Practice Consultant

Tel: ###-###-####

Fax: ###-###-####

Email: [redacted]

www.myRevdex.com.org | Start With Trust®

Consumer

Response:

y complaint re [redacted]

Inbox

x

is my case closed with no answers? what do I do next

Aug 21

Your Complaint has been close without an answer from the Company. [redacted]...

Aug 21

[redacted] <i[redacted]>

Sep 11 (5 days ago)

to [redacted]

Virginia Automobile Dealers Association

###-###-####

?2014 VADA Family Convention - ?About AYES

Office of the Attorney General-VA - Consumer Protection Section

900 East Main Street

Phone Number: ###-###-#### x

Fax Number: ###-###-#### x

Website: http://www.oag.state.va.us

Calls from [redacted] Area and Out of State: ###-###-####

The attorney general enforces state and federal consumer protection laws, keeping Virginians safe from things like identity theft, consumer fraud and telemarketing scams, and enforces antitrust laws that protect businesses and consumers from behavior that defeats healthy competition. The attorney general also provides consumer alerts and educational materials that are designed to increase consumer awareness of scams, and help our citizens protect themselves.

The Consumer Protection section of the attorney general’s office serves as the central clearinghouse for the receipt, evaluation, investigation, and referral of consumer complaints. Complaints are either assigned with the section or referred to the appropriate local, state or federal agency having specific jurisdiction. This section also offers alternative dispute resolution services. When there is a pattern of deception or other wrongdoing, the attorney general is authorized to take action to stop the illegal conduct, and, where appropriate, seek refunds for affected consumers.

You may contact the

Click here to Reply or Forward

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