This customer has been wanting to negotiate the price since we originally quoted herThe first price given to her was for $When assigned a truck and sent out to pick up, the shipper had way more volume then we anticipated her to haveIn fact we were worried that we were going to need to
rent a second truck to haul her goods back to our warehouseSurprisingly we were able to get her things back to NJ in one vehicleBecause of this big change in volume the estimated arrival days explained to her when reserving were changed to a longer amount of time because of the increaseWe were no longer able to have her delivered within the amount of days told to her prior to this increase. The policy for out of state moves that the Department of Transportation allows us to take is 3-business days from the date the shipper is at her delivery state. We are not allowed and do not guarantee any delivery date unless the shipper is charged for expedited delivery and even then the shipper is still given an estimated arrival dateThis is clearly written on all of our contracts signed by shipper as well. Mrs*** threatened to call the Revdex.com to complain about us not wanting to give her an exact date for deliveryAs mentioned above we are not allowed to provide an exact del dateShipments sent to the state of California are sent in a foot semi trailer that is completely loadedBecause of this and all of the safety precautions that are to be taken when driving such a long distance we are not able to guarantee a delivery date. After explaining all of this to Mrs *** she then went ahead and pursued to file a complaint with Revdex.com and demanded that we reimburse her back for the amount of and she will remove the complaintAt that point to satisfy the customer we agreed to send a check out as a form of gesture of good faith and customer removed previous complaint posted. She continued to call the office every single day times or more requesting update of her shipmentEvery day she called we continued to give updateSome days they were no updates due to the size of her shipment and getting it on to a trailer going that directionShe did not try and cooperate with our dispatching department when told that the estimated arrival days was now 3-business days She threatened to take us to court and etcShe then again threatened to post another complaint. I went ahead and had one of my employees waive her entire balance at delivery that was $not including the $that was sent for her to remove the complaint Customer was happy that the balance had been waived and worked with us for about days straight until the day of her delivery that was made within days of this issue and not the 3-we told her it would probably take. Upon delivery the trailer had no access to the front of her complex and a long carry fee was charged because of her front door being feet away from trailers side door. She was charged $She then called demanding that we send her this amount back because of all the inconvenience she had experienced with our companyWe again agreed to send the long carry fee to her by mailIt has been about days since we last spoke on the reimbursement and Mrs*** still went ahead and complained to Revdex.com. We have gone above and beyond for this customer and have only been trying to operate our business as safe and as quickly as we can
FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL. Our company does not struggle with telling the truthOur contract clearly states all prices ad all other information neededIf the customer feels they should be reimbursed for any mishandled items, they would have to go through our claims departmentOur agent spoke to this cutomer and also with the owner of the companyWe had tried to make the deal they had spoken about happenBut unfortunately it did not happen how we had hoped it wouldWe did not bait and switch this customerThe move was a big job so the price went up according to the amount of space being taken up in the truckWe sincerely apologize for inconvenience caused to you
FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL.*** *** *Lease was picked up on 5/19/going from MA to MO.We apologize for any difficulty
that was brought upon the customer, if they were treated wrongfully in any type of mannerWe at Unlimited Van Lines Incit is never our intention to upset our customer *** *** contacted our company in reference to his moveHe had spoken to our agent *** ***, who had given him a estimate for his move he had agreed to itOnce his items were picked up he was handed a contract in which explains in detail the amount that he was being charged forWhat *** *** was given on his first call with our agent was just an estimate it was not the final amount he was going to be paying We try our very best to make our customers as happy with our services as possible, so when a customer comes back with a compaint with their expercience with our services it does not sit well with usPlease accept our sincerest apology that the move was not what we had hope it to beWe eventually dealt with *** *** and finished his moved. Thank you
Complaint: ***
I am rejecting this response because: I never requested to pay with a credit card and was not told by the movers that the price would increase until after they loaded the goods on the truck In addition, we did not have the option of refusing the cost upfront since we were obligated to vacate the property within hours of the time the movers arrived Again, at no point was this company willing to compromise and furthermore we have discovered that the internet in filled with similar bait and switch examples from this companyMy wife and I have moved times in less than years including an international move, so I think we can handle the stress of moving a relatively short distance, what we cannot accept is being charged more than 300% of the quote we were given We were very clear with the movers on the content of our belongings and never did they suggest or request to view the contents to provide a more accurate assessment We do not accept the response made by this business as it is untruthful and deceptive
Regards,
Alex Semilof
Tell us why here...FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL.[redacted] was moved from MA to NC.Our company takes all forms of payment...
such as check, money order etc. The move was bigger then [redacted] had told our agent originally had spoken about, we were forced to use a 28ft truck to haul all of his belongs. The customer from the beginning was persistent about paying with credit card, when our agent had told him we would not accept that form of pay. We had sent a contract that explained everything and the prices. [redacted] waived this option which covers all of his belongs on the truck or when offloading the goods. So now that [redacted] was not forced to sign any paper if he felt he was being charge to much for our services. Our movers do not begin the moving process unless the customer agrees to everything that is being offered in the contract. The customer wanted a refund $4,222.00 which the owner of our company refused because the customer had already agreed to paying the price when he signed the contract.ON BEHALF ON THE COMPANY WE TRULY APOLOGIZE FOR ANY INCONVENIENCE THAT MIGHT HAVE BEEN BROUGHT TO YOU THROUGH THIS MOVING PROCESS. Thank you.
FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL. MRS. MOTHERWELL WAS PICKED UP ON 06/30/2015 FROM NJ SHE WAS TRANSPORTED TO COLORADO. WE...
EXPLAIN TO THE SHIPPER THAT SHE HAS THE OPTION TO PURCHASE FULL VALUE PROTECTION INSUARNCE ON HER GOODS THROUGH OUR COMPANY OR EVEN BY HER CHOICE OF COMPANY. SHIPPER HAS THE OPTION UPON PICK UP TO MAKE HER DECISION ON WHICH PACKAGE SHE WISHES TO CHOOSE FROM. WE THE CARRIER OFFER BASIC LIABILITY INSURANCE THAT COVERS .60B CENTS PER POUND PER ARTICLE. THIS IS THE METHOD SHE CHOSE. WHEN CHOOSING THIS METHOD YOU ARE WAIVING FULL VALUE PROTECTION ON YOUR GOODS. WE ASSURE SHIPPER THAT WE WILL TRY ALL WE CAN TO HAVE GOODS TO HER IN SAME CONDITION. WE PACK AND WRAP ALL OF HER GOODS EFFICITENLY. MOVING OUT OF STATE ISNT VERY EASY AND THE LAWS OF GRAVITY CAN KICK IN DEPENDING ON HOW MANY TIMES HER GOODS ARE HANDLED AND OFFLOADED. SHIPPER IS WELL AWARE OF THESE RISKS WHEN SIGNING OUR WAIVER. WE HAVE SENT SHIPPER AN EMAIL WITH CREDENTIALS TO FILE HER CLAIM FOR ANY DAMAGES EXPERIENCED THROUGHOUT MOVE AND SHIPPER HAS YET TO FILE CLAIM. UNFORTUNATLEY WE ARE UNABLE TO REIMBURSE SHIPPER UNLESS THESE PROCEDURES ARE TAKEN. ONCE CLAIM IS FILED WE WILL BE REIMBURSING HER FOR THE DAMAGES WHEN CLAIM HAS BEEN ANALYZED. THANK YOU.
FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL. [redacted] feels that the price of his move was unfair. Our company does an over all estimate of the items the customer says they have in the home. Once the movers get to the location they do a walk through to check how many items will be loaded into the truck. This customer was charged 286cf (cubic footage) x $4.00 per cubic foot, and 214cf (cubic footage) x $4.00. He was also charged an extra $75.00 for an extra stop. When added all together it comes out to $2,075.00. But [redacted] was given a Tariff Discount of $267.00 and also an Prepaid Discount of $208.00. So his total was $1,600.00. We do not feel we over charged this customer. If he wants to be reimbursed for any damages done to his good he would have to contact our Claims Department. We apologize for any difficulty that was brought upon the customer, if they were treated wrongfully in any type of manner. We at Unlimited Van Lines Inc. it is never our intention to upset our customer We state everything in our contract, problems that occur like this is exactly why we have the policys on the contract to be read over carefully by the customer before signing. In our contract we explain what we are charging the customer. It clearly states how we charge for the moves either by weight or by cf. the job. Thank you.
Complaint: [redacted]
I am rejecting this response because:I believe the estimate I was given was intentionally MUCH lower than it should have been. I gave Ms. Moore the exact dimensions of the furniture I was moving, and I overestimated how many boxes I would be moving (I believe I indicated it would be at least 20 medium boxes purchased from UHaul; the final count was 17, and they were a mix of medium and small boxes). The estimate came in at about half of the actual total cubic footage. In addition, I did not know this until everything was loaded onto the truck, and I had little choice but to accept the new total. Had the estimate been more accurate, I would have elected to sell my furniture instead, and make other arrangements to move the items in boxes.Also, there was absolutely NO response to any of my emails or phone calls after the move. I was contacted a few days after my arrival in Gladstone (near Kansas City), but I told the dispatcher at that time that I was unable to come up with the additional money they wanted to deliver my belongings and asked them to wait a couple of weeks. Over a month went by, and I tried emailing them and calling them, with no response whatever. I heard NOTHING further until the driver called me ON THE DAY OF DELIVERY, which forced me to change my plans for the day so as to be able to receive the delivery.I consider the service given to be absolutely unacceptable, and I believe I should be compensated for it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Complaint ID #[redacted]Thank you for allowing me time to respond. The weather cooled and I was able to go upstairs and open the boxes which were rattling, taking pictures of the items which were broken during our move. There are two broken pieces: a ceramic tray, and a glass picture frame. I attached photos of these items. Since my contract covers .60/lb my broken items should be valued at $15 (25 lbs wt). The item which was not delivered was my husband's 300 cu ft "T" tank. Since my contract covers lost/stolen items, the tank as seen below should be valued at 139 lbs * .60 = $83.40 Together my contract covers the $98.40 for items which were broken, lost, or stolen. Please advise when I will receive my credit for $98.40. Lost/stole item pictured in the following chart, also available at [redacted] Thank You,[redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I understand that the estimate was just that, an estimate. However, an estimate should bear some relationship to reality. I gave Ms. Moore the dimensions of the furniture I was moving and estimated how many boxes I would be moving. As it turned out, I moved FEWER boxes than I estimated, and I did not add any additional furniture to the move. Yet the cubic footage she estimated was about 57% of the total the moving crew ended up with. There was no "walk through" by the moving crew. I was told the final cubic footage AFTER everything was already loaded onto the truck. Other companies I spoke with before the move gave me prices that resembled what I ended up paying to Unlimited Van Lines. What this tells me is that Unlimited Van Lines intentionally low balled the estimate to gain my business. Had I been given an accurate estimate in the first place, I would have made other choices, such as selling or abandoning some of the furniture, or renting a U-Haul instead. But because I was given the low estimate, I found myself in a position of having to either accept being cheated or attempt to revise my plans with no time to do so.Yes, I did get a "tariff discount", which just barely made it possible for me to pay the inflated up front cost; I was expecting to pay something like $600 up front, but instead had to come up with a check for $1200, and after I told the dispatcher I couldn't pay the amount they wanted at first, that was when he agreed to this "tariff discount". As for the "prepaid discount", the $208 was not discounted, it was what I paid as a deposit up front. The total I paid to Unlimited Van Lines was therefore $1808, not the $1600 Rain Ferrara asserts I paid. And that was STILL almost twice what I'd expected to pay before all of this.Yes, you stated everything up front, but this still does not excuse the utterly inaccurate estimate you gave me. I based my decisions on that amount. Had you been honest, I would not have made the same decisions. Nor does anything you've said excuse your dreadful customer service, in failing to return my emails and phone calls asking about the status of my belongings, and in my having no idea when they would be delivered until the actual day they WERE delivered.Thankfully, nothing was damaged. Your mentioning my recourse for claims in that regard are irrelevant. What I want is compensation for lies and terrible customer service. I will not consider this complaint resolved until such compensation is forthcoming.
Regards,
[redacted]
This customer has been wanting to negotiate the price since we originally quoted herThe first price given to her was for $When assigned a truck and sent out to pick up, the shipper had way more volume then we anticipated her to haveIn fact we were worried that we were going to need to
rent a second truck to haul her goods back to our warehouseSurprisingly we were able to get her things back to NJ in one vehicleBecause of this big change in volume the estimated arrival days explained to her when reserving were changed to a longer amount of time because of the increaseWe were no longer able to have her delivered within the amount of days told to her prior to this increase. The policy for out of state moves that the Department of Transportation allows us to take is 3-business days from the date the shipper is at her delivery state. We are not allowed and do not guarantee any delivery date unless the shipper is charged for expedited delivery and even then the shipper is still given an estimated arrival dateThis is clearly written on all of our contracts signed by shipper as well. Mrs*** threatened to call the Revdex.com to complain about us not wanting to give her an exact date for deliveryAs mentioned above we are not allowed to provide an exact del dateShipments sent to the state of California are sent in a foot semi trailer that is completely loadedBecause of this and all of the safety precautions that are to be taken when driving such a long distance we are not able to guarantee a delivery date. After explaining all of this to Mrs *** she then went ahead and pursued to file a complaint with Revdex.com and demanded that we reimburse her back for the amount of and she will remove the complaintAt that point to satisfy the customer we agreed to send a check out as a form of gesture of good faith and customer removed previous complaint posted. She continued to call the office every single day times or more requesting update of her shipmentEvery day she called we continued to give updateSome days they were no updates due to the size of her shipment and getting it on to a trailer going that directionShe did not try and cooperate with our dispatching department when told that the estimated arrival days was now 3-business days She threatened to take us to court and etcShe then again threatened to post another complaint. I went ahead and had one of my employees waive her entire balance at delivery that was $not including the $that was sent for her to remove the complaint Customer was happy that the balance had been waived and worked with us for about days straight until the day of her delivery that was made within days of this issue and not the 3-we told her it would probably take. Upon delivery the trailer had no access to the front of her complex and a long carry fee was charged because of her front door being feet away from trailers side door. She was charged $She then called demanding that we send her this amount back because of all the inconvenience she had experienced with our companyWe again agreed to send the long carry fee to her by mailIt has been about days since we last spoke on the reimbursement and Mrs*** still went ahead and complained to Revdex.com. We have gone above and beyond for this customer and have only been trying to operate our business as safe and as quickly as we can
FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL. Our company does not struggle with telling the truthOur contract clearly states all prices ad all other information neededIf the customer feels they should be reimbursed for any mishandled items, they would have to go through our claims departmentOur agent spoke to this cutomer and also with the owner of the companyWe had tried to make the deal they had spoken about happenBut unfortunately it did not happen how we had hoped it wouldWe did not bait and switch this customerThe move was a big job so the price went up according to the amount of space being taken up in the truckWe sincerely apologize for inconvenience caused to you
FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL.*** *** *Lease was picked up on 5/19/going from MA to MO.We apologize for any difficulty
that was brought upon the customer, if they were treated wrongfully in any type of mannerWe at Unlimited Van Lines Incit is never our intention to upset our customer *** *** contacted our company in reference to his moveHe had spoken to our agent *** ***, who had given him a estimate for his move he had agreed to itOnce his items were picked up he was handed a contract in which explains in detail the amount that he was being charged forWhat *** *** was given on his first call with our agent was just an estimate it was not the final amount he was going to be paying We try our very best to make our customers as happy with our services as possible, so when a customer comes back with a compaint with their expercience with our services it does not sit well with usPlease accept our sincerest apology that the move was not what we had hope it to beWe eventually dealt with *** *** and finished his moved. Thank you
Complaint: ***
I am rejecting this response because: I never requested to pay with a credit card and was not told by the movers that the price would increase until after they loaded the goods on the truck In addition, we did not have the option of refusing the cost upfront since we were obligated to vacate the property within hours of the time the movers arrived Again, at no point was this company willing to compromise and furthermore we have discovered that the internet in filled with similar bait and switch examples from this companyMy wife and I have moved times in less than years including an international move, so I think we can handle the stress of moving a relatively short distance, what we cannot accept is being charged more than 300% of the quote we were given We were very clear with the movers on the content of our belongings and never did they suggest or request to view the contents to provide a more accurate assessment We do not accept the response made by this business as it is untruthful and deceptive
Regards,
Alex Semilof
Tell us why here...FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL.[redacted] was moved from MA to NC.Our company takes all forms of payment...
such as check, money order etc. The move was bigger then [redacted] had told our agent originally had spoken about, we were forced to use a 28ft truck to haul all of his belongs. The customer from the beginning was persistent about paying with credit card, when our agent had told him we would not accept that form of pay. We had sent a contract that explained everything and the prices. [redacted] waived this option which covers all of his belongs on the truck or when offloading the goods. So now that [redacted] was not forced to sign any paper if he felt he was being charge to much for our services. Our movers do not begin the moving process unless the customer agrees to everything that is being offered in the contract. The customer wanted a refund $4,222.00 which the owner of our company refused because the customer had already agreed to paying the price when he signed the contract.ON BEHALF ON THE COMPANY WE TRULY APOLOGIZE FOR ANY INCONVENIENCE THAT MIGHT HAVE BEEN BROUGHT TO YOU THROUGH THIS MOVING PROCESS. Thank you.
FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL. MRS. MOTHERWELL WAS PICKED UP ON 06/30/2015 FROM NJ SHE WAS TRANSPORTED TO COLORADO. WE...
EXPLAIN TO THE SHIPPER THAT SHE HAS THE OPTION TO PURCHASE FULL VALUE PROTECTION INSUARNCE ON HER GOODS THROUGH OUR COMPANY OR EVEN BY HER CHOICE OF COMPANY. SHIPPER HAS THE OPTION UPON PICK UP TO MAKE HER DECISION ON WHICH PACKAGE SHE WISHES TO CHOOSE FROM. WE THE CARRIER OFFER BASIC LIABILITY INSURANCE THAT COVERS .60B CENTS PER POUND PER ARTICLE. THIS IS THE METHOD SHE CHOSE. WHEN CHOOSING THIS METHOD YOU ARE WAIVING FULL VALUE PROTECTION ON YOUR GOODS. WE ASSURE SHIPPER THAT WE WILL TRY ALL WE CAN TO HAVE GOODS TO HER IN SAME CONDITION. WE PACK AND WRAP ALL OF HER GOODS EFFICITENLY. MOVING OUT OF STATE ISNT VERY EASY AND THE LAWS OF GRAVITY CAN KICK IN DEPENDING ON HOW MANY TIMES HER GOODS ARE HANDLED AND OFFLOADED. SHIPPER IS WELL AWARE OF THESE RISKS WHEN SIGNING OUR WAIVER. WE HAVE SENT SHIPPER AN EMAIL WITH CREDENTIALS TO FILE HER CLAIM FOR ANY DAMAGES EXPERIENCED THROUGHOUT MOVE AND SHIPPER HAS YET TO FILE CLAIM. UNFORTUNATLEY WE ARE UNABLE TO REIMBURSE SHIPPER UNLESS THESE PROCEDURES ARE TAKEN. ONCE CLAIM IS FILED WE WILL BE REIMBURSING HER FOR THE DAMAGES WHEN CLAIM HAS BEEN ANALYZED. THANK YOU.
FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMER. WE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL. [redacted] feels that the price of his move was unfair. Our company does an over all estimate of the items the customer says they have in the home. Once the movers get to the location they do a walk through to check how many items will be loaded into the truck. This customer was charged 286cf (cubic footage) x $4.00 per cubic foot, and 214cf (cubic footage) x $4.00. He was also charged an extra $75.00 for an extra stop. When added all together it comes out to $2,075.00. But [redacted] was given a Tariff Discount of $267.00 and also an Prepaid Discount of $208.00. So his total was $1,600.00. We do not feel we over charged this customer. If he wants to be reimbursed for any damages done to his good he would have to contact our Claims Department. We apologize for any difficulty that was brought upon the customer, if they were treated wrongfully in any type of manner. We at Unlimited Van Lines Inc. it is never our intention to upset our customer We state everything in our contract, problems that occur like this is exactly why we have the policys on the contract to be read over carefully by the customer before signing. In our contract we explain what we are charging the customer. It clearly states how we charge for the moves either by weight or by cf. the job. Thank you.
Complaint: [redacted]
I am rejecting this response because:I believe the estimate I was given was intentionally MUCH lower than it should have been. I gave Ms. Moore the exact dimensions of the furniture I was moving, and I overestimated how many boxes I would be moving (I believe I indicated it would be at least 20 medium boxes purchased from UHaul; the final count was 17, and they were a mix of medium and small boxes). The estimate came in at about half of the actual total cubic footage. In addition, I did not know this until everything was loaded onto the truck, and I had little choice but to accept the new total. Had the estimate been more accurate, I would have elected to sell my furniture instead, and make other arrangements to move the items in boxes.Also, there was absolutely NO response to any of my emails or phone calls after the move. I was contacted a few days after my arrival in Gladstone (near Kansas City), but I told the dispatcher at that time that I was unable to come up with the additional money they wanted to deliver my belongings and asked them to wait a couple of weeks. Over a month went by, and I tried emailing them and calling them, with no response whatever. I heard NOTHING further until the driver called me ON THE DAY OF DELIVERY, which forced me to change my plans for the day so as to be able to receive the delivery.I consider the service given to be absolutely unacceptable, and I believe I should be compensated for it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Complaint ID #[redacted]Thank you for allowing me time to respond. The weather cooled and I was able to go upstairs and open the boxes which were rattling, taking pictures of the items which were broken during our move. There are two broken pieces: a ceramic tray, and a glass picture frame. I attached photos of these items. Since my contract covers .60/lb my broken items should be valued at $15 (25 lbs wt). The item which was not delivered was my husband's 300 cu ft "T" tank. Since my contract covers lost/stolen items, the tank as seen below should be valued at 139 lbs * .60 = $83.40 Together my contract covers the $98.40 for items which were broken, lost, or stolen. Please advise when I will receive my credit for $98.40. Lost/stole item pictured in the following chart, also available at [redacted] Thank You,[redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: non responsive
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I understand that the estimate was just that, an estimate. However, an estimate should bear some relationship to reality. I gave Ms. Moore the dimensions of the furniture I was moving and estimated how many boxes I would be moving. As it turned out, I moved FEWER boxes than I estimated, and I did not add any additional furniture to the move. Yet the cubic footage she estimated was about 57% of the total the moving crew ended up with. There was no "walk through" by the moving crew. I was told the final cubic footage AFTER everything was already loaded onto the truck. Other companies I spoke with before the move gave me prices that resembled what I ended up paying to Unlimited Van Lines. What this tells me is that Unlimited Van Lines intentionally low balled the estimate to gain my business. Had I been given an accurate estimate in the first place, I would have made other choices, such as selling or abandoning some of the furniture, or renting a U-Haul instead. But because I was given the low estimate, I found myself in a position of having to either accept being cheated or attempt to revise my plans with no time to do so.Yes, I did get a "tariff discount", which just barely made it possible for me to pay the inflated up front cost; I was expecting to pay something like $600 up front, but instead had to come up with a check for $1200, and after I told the dispatcher I couldn't pay the amount they wanted at first, that was when he agreed to this "tariff discount". As for the "prepaid discount", the $208 was not discounted, it was what I paid as a deposit up front. The total I paid to Unlimited Van Lines was therefore $1808, not the $1600 Rain Ferrara asserts I paid. And that was STILL almost twice what I'd expected to pay before all of this.Yes, you stated everything up front, but this still does not excuse the utterly inaccurate estimate you gave me. I based my decisions on that amount. Had you been honest, I would not have made the same decisions. Nor does anything you've said excuse your dreadful customer service, in failing to return my emails and phone calls asking about the status of my belongings, and in my having no idea when they would be delivered until the actual day they WERE delivered.Thankfully, nothing was damaged. Your mentioning my recourse for claims in that regard are irrelevant. What I want is compensation for lies and terrible customer service. I will not consider this complaint resolved until such compensation is forthcoming.
Regards,
[redacted]