Out of State Moving Services

Complaint: [redacted] I am rejecting this response because: I understand that the estimate was just that, an estimateHowever, an estimate should bear some relationship to realityI gave MsMoore the dimensions of the furniture I was moving and estimated how many boxes I would be movingAs it turned out, I moved FEWER boxes than I estimated, and I did not add any additional furniture to the moveYet the cubic footage she estimated was about 57% of the total the moving crew ended up withThere was no "walk through" by the moving crewI was told the final cubic footage AFTER everything was already loaded onto the truckOther companies I spoke with before the move gave me prices that resembled what I ended up paying to Unlimited Van LinesWhat this tells me is that Unlimited Van Lines intentionally low balled the estimate to gain my businessHad I been given an accurate estimate in the first place, I would have made other choices, such as selling or abandoning some of the furniture, or renting a U-Haul insteadBut because I was given the low estimate, I found myself in a position of having to either accept being cheated or attempt to revise my plans with no time to do so.Yes, I did get a "tariff discount", which just barely made it possible for me to pay the inflated up front cost; I was expecting to pay something like $up front, but instead had to come up with a check for $1200, and after I told the dispatcher I couldn't pay the amount they wanted at first, that was when he agreed to this "tariff discount"As for the "prepaid discount", the $was not discounted, it was what I paid as a deposit up frontThe total I paid to Unlimited Van Lines was therefore $1808, not the $Rain Ferrara asserts I paidAnd that was STILL almost twice what I'd expected to pay before all of this.Yes, you stated everything up front, but this still does not excuse the utterly inaccurate estimate you gave meI based my decisions on that amountHad you been honest, I would not have made the same decisionsNor does anything you've said excuse your dreadful customer service, in failing to return my emails and phone calls asking about the status of my belongings, and in my having no idea when they would be delivered until the actual day they WERE delivered.Thankfully, nothing was damagedYour mentioning my recourse for claims in that regard are irrelevantWhat I want is compensation for lies and terrible customer serviceI will not consider this complaint resolved until such compensation is forthcoming Regards, [redacted] ***

Tell us why here...FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMERWE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL[redacted] was moved from MA to NC.Our company takes all forms of payment such as check, money order etcThe move was bigger then [redacted] had told our agent originally had spoken about, we were forced to use a 28ft truck to haul all of his belongs The customer from the beginning was persistent about paying with credit card, when our agent had told him we would not accept that form of payWe had sent a contract that explained everything and the prices [redacted] waived this option which covers all of his belongs on the truck or when offloading the goodsSo now that [redacted] was not forced to sign any paper if he felt he was being charge to much for our servicesOur movers do not begin the moving process unless the customer agrees to everything that is being offered in the contractThe customer wanted a refund $4,which the owner of our company refused because the customer had already agreed to paying the price when he signed the contract.ON BEHALF ON THE COMPANY WE TRULY APOLOGIZE FOR ANY INCONVENIENCE THAT MIGHT HAVE BEEN BROUGHT TO YOU THROUGH THIS MOVING PROCESSThank you

FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMERWE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFUL [redacted] feels that the price of his move was unfairOur company does an over all estimate of the items the customer says they have in the homeOnce the movers get to the location they do a walk through to check how many items will be loaded into the truckThis customer was charged 286cf (cubic footage) x $per cubic foot, and 214cf (cubic footage) x $He was also charged an extra $for an extra stopWhen added all together it comes out to $2,But [redacted] was given a Tariff Discount of $and also an Prepaid Discount of $So his total was $1,We do not feel we over charged this customerIf he wants to be reimbursed for any damages done to his good he would have to contact our Claims Department We apologize for any difficulty that was brought upon the customer, if they were treated wrongfully in any type of mannerWe at Unlimited Van Lines Incit is never our intention to upset our customer We state everything in our contract, problems that occur like this is exactly why we have the policys on the contract to be read over carefully by the customer before signingIn our contract we explain what we are charging the customerIt clearly states how we charge for the moves either by weight or by cfthe jobThank you

FIRST AND FORMOST WE'D LIKE TO APOLOGIZE FOR ANY INCONVINIENCE THAT HAS BEEN EXPERIENCED BY THIS CUSTOMERWE UNDERSTAND THAT MOVING IS A BIG CHANGE LET ALONE OUT OF STATE CAN BE VERY STRESSFULMRSMOTHERWELL WAS PICKED UP ON 06/30/FROM NJ SHE WAS TRANSPORTED TO COLORADOWE EXPLAIN TO THE SHIPPER THAT SHE HAS THE OPTION TO PURCHASE FULL VALUE PROTECTION INSUARNCE ON HER GOODS THROUGH OUR COMPANY OR EVEN BY HER CHOICE OF COMPANYSHIPPER HAS THE OPTION UPON PICK UP TO MAKE HER DECISION ON WHICH PACKAGE SHE WISHES TO CHOOSE FROMWE THE CARRIER OFFER BASIC LIABILITY INSURANCE THAT COVERS .60B CENTS PER POUND PER ARTICLETHIS IS THE METHOD SHE CHOSEWHEN CHOOSING THIS METHOD YOU ARE WAIVING FULL VALUE PROTECTION ON YOUR GOODSWE ASSURE SHIPPER THAT WE WILL TRY ALL WE CAN TO HAVE GOODS TO HER IN SAME CONDITIONWE PACK AND WRAP ALL OF HER GOODS EFFICITENLYMOVING OUT OF STATE ISNT VERY EASY AND THE LAWS OF GRAVITY CAN KICK IN DEPENDING ON HOW MANY TIMES HER GOODS ARE HANDLED AND OFFLOADED SHIPPER IS WELL AWARE OF THESE RISKS WHEN SIGNING OUR WAIVERWE HAVE SENT SHIPPER AN EMAIL WITH CREDENTIALS TO FILE HER CLAIM FOR ANY DAMAGES EXPERIENCED THROUGHOUT MOVE AND SHIPPER HAS YET TO FILE CLAIMUNFORTUNATLEY WE ARE UNABLE TO REIMBURSE SHIPPER UNLESS THESE PROCEDURES ARE TAKENONCE CLAIM IS FILED WE WILL BE REIMBURSING HER FOR THE DAMAGES WHEN CLAIM HAS BEEN ANALYZEDTHANK YOU

Complaint: [redacted] I am rejecting this response because: Complaint ID # [redacted] Thank you for allowing me time to respondThe weather cooled and I was able to go upstairs and open the boxes which were rattling, taking pictures of the items which were broken during our moveThere are two broken pieces: a ceramic tray, and a glass picture frameI attached photos of these itemsSince my contract covers .60/lb my broken items should be valued at $(lbs wt)The item which was not delivered was my husband's cu ft "T" tank Since my contract covers lost/stolen items, the tank as seen below should be valued at lbs [redacted] = $Together my contract covers the $for items which were broken, lost, or stolenPlease advise when I will receive my credit for $Lost/stole item pictured in the following chart, also available at [redacted] Thank You, [redacted] Regards, [redacted]