We hired Out of This World Plumbing to do several jobs (lead pipe removal, basement rough-in, backstop install). The final bill was over 20k and there were several major problems during the process. The owner agreed to a modest refund of $7216.48 on November 15. We didn't receive the funds - or any communications. When we followed up on December 7, he advised us that he was currently unable to pay the refund. He paid an initial installment of $1,017.50. We accepted this installment; however, we've asked for a schedule or some kind of plan to repay the remaining $6198.98. He has thus far evaded any commitment or plan to pay back the significant money he still owes us as part of this refund agreement.
I've attached our letter to him requesting the refund. The letter itemizes the major items that arose during the work performed by his company. I've also attached our correspondence with him about the refund (in two files). In our opinion, we've been reasonably modest about recuperating costs from the botched project, which involved us having to hire another contractor to finish his company's job. We've been carrying those costs for several months - and we would like the repayment of the agreed refundable amount to be made as soon as possible. At the very least, we want a schedule for repayment that is respected by him - and would like any assistance with securing that agreement. Kind regards.
We hired Out of This World Plumbing to do several jobs (lead pipe removal, basement rough-in, backstop install). The final bill was over 20k and there were several major problems during the process. The owner agreed to a modest refund of $7216.48 on November 15. We didn't receive the funds - or any communications. When we followed up on December 7, he advised us that he was currently unable to pay the refund. He paid an initial installment of $1,017.50. We accepted this installment; however, we've asked for a schedule or some kind of plan to repay the remaining $6198.98. He has thus far evaded any commitment or plan to pay back the significant money he still owes us as part of this refund agreement.
I've attached our letter to him requesting the refund. The letter itemizes the major items that arose during the work performed by his company. I've also attached our correspondence with him about the refund (in two files). In our opinion, we've been reasonably modest about recuperating costs from the botched project, which involved us having to hire another contractor to finish his company's job. We've been carrying those costs for several months - and we would like the repayment of the agreed refundable amount to be made as soon as possible. At the very least, we want a schedule for repayment that is respected by him - and would like any assistance with securing that agreement. Kind regards.