6/19/2014Dear Revdex.com,I am responding to the above referenced ID # [redacted] .Our standard procedure is that a customer calls our office schedules an estimateA representative responds to the customer and reviews with them the work that is being requested to be completedDuring this visit the representative reviews any visible areas of possible danger/damageIf the dangers are not visible we rely on the customer to communicate any known dangersThe estimate is written and the customer can choose to sign contract at that point or wait sign and mail contract at a future dateThe date of the work to be completed is not scheduled at that time as there are many variables in our work flow, such as weatherWe normally try to call the day prior to inform the customer of our intentions of competing the job the following day.As our representative was not informed of the underground fence it was not notedWe removed trees and the roots were obviously entangled with the fencing wiresThe wires were not visible to the ground crew and therefore we were not aware that the wire was severed.** [redacted] contacted our office very irate, demanding that we come out and get this fixedWe are a very busy company and we are as thorough as possible when it comes to completing job requests without any additional property damageWe discussed the fact that he did not inform us of the underground wire and he did not want todiscuss.I feel it would be more than fair if we paid 50% of the cost of the repairs as we were not informed that the wire was thereHowever, to avoid a negative report on our business if the customer refuses to take 50% of the responsibility we will reimburse the neighbor upon receipt of the invoice showing the repair has been completed.Please advise of further action
6/19/2014Dear Revdex.com,I am responding to the above referenced ID # [redacted] .Our standard procedure is that a customer calls our office schedules an estimateA representative responds to the customer and reviews with them the work that is being requested to be completedDuring this visit the representative reviews any visible areas of possible danger/damageIf the dangers are not visible we rely on the customer to communicate any known dangersThe estimate is written and the customer can choose to sign contract at that point or wait sign and mail contract at a future dateThe date of the work to be completed is not scheduled at that time as there are many variables in our work flow, such as weatherWe normally try to call the day prior to inform the customer of our intentions of competing the job the following day.As our representative was not informed of the underground fence it was not notedWe removed trees and the roots were obviously entangled with the fencing wiresThe wires were not visible to the ground crew and therefore we were not aware that the wire was severed.** [redacted] contacted our office very irate, demanding that we come out and get this fixedWe are a very busy company and we are as thorough as possible when it comes to completing job requests without any additional property damageWe discussed the fact that he did not inform us of the underground wire and he did not want todiscuss.I feel it would be more than fair if we paid 50% of the cost of the repairs as we were not informed that the wire was thereHowever, to avoid a negative report on our business if the customer refuses to take 50% of the responsibility we will reimburse the neighbor upon receipt of the invoice showing the repair has been completed.Please advise of further action