Hello, Ms***Thank you for taking the time to communicate to us about why the warranty claim of your Outback batteries did not meet your expectationsPlease accept our sincerest apology for any trouble or inconvenience we have caused you Your replacement batteries were delivered on February 21, to the freight forwarder in Loreto, TX, as specified by your installerPlease let me know if I can be of any other assistanceThank you, Sandra H [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello, ***.As you know from our direct communications, the battery warranty claim form was filled out by your installer Wayne Evans of Solar Power Engineering.He provided all the necessary documentation for us to process the claim, and instructions on shipping destinationsYou were cc’d on all of these communicationsI have email record of this transaction, including you on the cc’d of that email Please feel free to contact me directlySandra H [redacted] 425-618-
Complaint: ***
I am rejecting this response because: I have been out of the country and am just reading the responseThe company said the replacement batteries were sent in February to LaredoI had no notice of this, nor do I know where they have been sentThey referred to my former installer, who they were informed months ago is out of the picture and all communication must go through me, the customerI need the batteries here in Mexico where I am locatedThe company must get the batteries here to meThey have an associate in Guadalajara to coordinate with.
Sincerely,
*** ***
We have contacted *** *** to resolve this issue, and he has agreed with the resolution of replacing his Radian inverter He just supplied us with the ship to address and we have issued the RMA for the replacement Please check with the customer to confirm but we believe we've
satisfactorily answered the complaint
If you have any questions, please call me at 360-213-
Sincerely,
Harvey W***
General Manager
OutBack Power Technologies
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello, [redacted].As you know from our direct communications, the battery warranty claim form was filled out by your installer Wayne Evans of Solar Power Engineering.He provided all the necessary documentation for us to process the claim, and instructions on shipping destinations. You were cc’d on all of these communications. I have email record of this transaction, including you on the cc’d of that email. Please feel free to contact me directlySandra H[redacted]425-618-4364
Hello, Ms. [redacted]. Thank you for taking the time to communicate to us about why the warranty claim of your Outback batteries did not meet your expectations. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Your replacement batteries were...
delivered on February 21, 2017 to the freight forwarder in Loreto, TX, as specified by your installer. Please let me know if I can be of any other assistance. Thank you, Sandra H[redacted]
Dear [redacted],This letter is in response to the complaint filed by [redacted].
Sandra H[redacted], our Applications Engineering Manager, has contacted the customer. Previously, Jorge G[redacted],our Technical Support Supervisor, had visited the customer's site and inspected her system. He hadrecommended a...
setting change to the Mate3 monitoring device that the customer's installer (who actuallypurchased the equipment and resold it to [redacted]) decided not to use. This year there will be a software update tomake monitoring better, but in the meantime Sandra has informed [redacted] of the recommended setting changeand that her system is working properly.
We have done our best to work with the customer and we now consider this matter resolved. Please feel free tocontact me at 360.435.6030 if you have further questions.Sincerely yours,
OUTBACK POWER TECHNOLOGIESHarvey W[redacted]General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello, Ms***Thank you for taking the time to communicate to us about why the warranty claim of your Outback batteries did not meet your expectationsPlease accept our sincerest apology for any trouble or inconvenience we have caused you Your replacement batteries were delivered on February 21, to the freight forwarder in Loreto, TX, as specified by your installerPlease let me know if I can be of any other assistanceThank you, Sandra H [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hello, ***.As you know from our direct communications, the battery warranty claim form was filled out by your installer Wayne Evans of Solar Power Engineering.He provided all the necessary documentation for us to process the claim, and instructions on shipping destinationsYou were cc’d on all of these communicationsI have email record of this transaction, including you on the cc’d of that email Please feel free to contact me directlySandra H [redacted] 425-618-
Complaint: ***
I am rejecting this response because: I have been out of the country and am just reading the responseThe company said the replacement batteries were sent in February to LaredoI had no notice of this, nor do I know where they have been sentThey referred to my former installer, who they were informed months ago is out of the picture and all communication must go through me, the customerI need the batteries here in Mexico where I am locatedThe company must get the batteries here to meThey have an associate in Guadalajara to coordinate with.
Sincerely,
*** ***
We have contacted *** *** to resolve this issue, and he has agreed with the resolution of replacing his Radian inverter He just supplied us with the ship to address and we have issued the RMA for the replacement Please check with the customer to confirm but we believe we've
satisfactorily answered the complaint
If you have any questions, please call me at 360-213-
Sincerely,
Harvey W***
General Manager
OutBack Power Technologies
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello, [redacted].As you know from our direct communications, the battery warranty claim form was filled out by your installer Wayne Evans of Solar Power Engineering.He provided all the necessary documentation for us to process the claim, and instructions on shipping destinations. You were cc’d on all of these communications. I have email record of this transaction, including you on the cc’d of that email. Please feel free to contact me directlySandra H[redacted]425-618-4364
Hello, Ms. [redacted]. Thank you for taking the time to communicate to us about why the warranty claim of your Outback batteries did not meet your expectations. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Your replacement batteries were...
delivered on February 21, 2017 to the freight forwarder in Loreto, TX, as specified by your installer. Please let me know if I can be of any other assistance. Thank you, Sandra H[redacted]
Dear [redacted],This letter is in response to the complaint filed by [redacted].
Sandra H[redacted], our Applications Engineering Manager, has contacted the customer. Previously, Jorge G[redacted],our Technical Support Supervisor, had visited the customer's site and inspected her system. He hadrecommended a...
setting change to the Mate3 monitoring device that the customer's installer (who actuallypurchased the equipment and resold it to [redacted]) decided not to use. This year there will be a software update tomake monitoring better, but in the meantime Sandra has informed [redacted] of the recommended setting changeand that her system is working properly.
We have done our best to work with the customer and we now consider this matter resolved. Please feel free tocontact me at 360.435.6030 if you have further questions.Sincerely yours,
OUTBACK POWER TECHNOLOGIESHarvey W[redacted]General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]