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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint is in no way slanderous I am purly stating the facts after my experiene with Greenrope and their misleading sales practice Not only did [redacted] underestimate the support necessary to get us set up, he never disclosed that all the meetings would be by remote After months of recieving no benefit from our investment, I made several phone calls and sent emails We were then quoted an additional $2,for setup From day one, [redacted] knew that we did not have the staff to setup the system ourselves My complaint is that he shold have adivsed me before we joined that the setup cost would be over $3, Regards, [redacted]

We have addressed and provided documentation for all of ***'s issues and complaints in the initial rebuttal?He himself sums it up best in his email to us on 12/30/15?:?"After much thought I have decided not to move forward with Greenrope By no fault of yours, the unanticipated additional cost and not knowing what we will end up with is why I have made this decision. Please cancel my subscription and refund the pre-paid supportYou said that you did not count the preliminary calls we had. I think that's fair given we have paid for data scrubbing and two months of Greenrope." Our intentions were always to assist *** fully, whether it was via the standardized on-boarding process or a fully customized training programThe decision was completely up to him and he was assisted by myself and *** ***, the training managerThe misunderstanding on his part is based on expectationsHe ?was given the choice to do the work himself utilizing our ?standard web-based training programs? (live training via GotoMeeting)? or he ?could pay more to have a customized program, additional a la carte hours and on site trainingIn his email from 12/22/he even mentions what he thinks he should pay for the custom service - "If we can get the cost down to $1,for all the services in your quote, I think it is worth moving forward, otherwise I would like a refund."He was fully aware of additional costs for custom work including on site trainings (see emails provided)There is no ambiguity he?r?eEverything was spelled out thoroughly and our policies can also be reviewed on our website in the terms ?of use section,? ?the pricing and training page?s,? and our cancellation policy.Regards, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I said "by no fault of yours" I was referring to ***, not Greenrope The reason I cancelled was due to the escalation of support cost I clearly defined my expectations to *** *** before moving forward with Greenrope and explained that we did not have the office staff to complete the setup When I asked to get the cost down to $1,that was just a compromise to meet them half way *** advised me before I signed up to buy the $of pre-paid support and I could always buy more if necessary If we needed $3,of custom support, that should have been disclosed up front
Regards,
*** ***

***, Good morningThe situation with *** *** is unfortunate and we have gone well out of our way to work with and accommodate his needsI thought the issue was resolved (see first email below) but it seems like he is going out of his way now to try and slander
us using social media and institutions like the Revdex.comWe did refund him the training ($of $399, we kept $for the effort of cleaning and importing his list) even though training refunds are against our policyThis is what he requested on December 30th and we decided it was best to refund him due to his inability to put the resources and time into starting and creating his GreenRope account and the effort, constant back and forth and time of my associatesMy apology for the long email and documentation, but please note the conclusion at the end of my email.---------- Forwarded message ----------From: *** ***Date: Wed, Dec 30, at 1:PMSubject: RE: GreenRope account quooteTo: *** *** , *** *** Cc: *** *** , "***" Hi ***,After much thought I have decided not to move forward with Greenrope. By no fault of yours, the unanticipated additional cost and not knowing what we will end up with is why I have made this decision. Please cancel my subscription and refund the pre-paid supportYou said that you did not count the preliminary calls we had. I think that's fair given we have paid for data scrubbing and two months of Greenrope.Thanks,***Sent from my *** *** 4G LTE smartphone Starting with a new Customer Relationship Management (CRM) and Marketing automation system is no easy task and requires time, resources, a good understanding of one's business processes and effortThis was a concern from the beginning and our training manager *** *** and myself, spoke to him about this many timesIn fact the first to training sessions became conversations with *** about what he wanted to do, and that we provide with all of our clients with either a mandatory $or $on-boarding program. This is our standard implementation program and we have helped hundreds of our clients successfully set up their Greenrope accounts utilizing this process. After the second session it was very apparent that *** was not capable or did not want to set up the account and wanted to know what it would take to have our team set up his accountObviously this is beyond the scope of our traditional packages and now becomes a custom implantationBelow is an exchange we had about the situation, the import and at the top of this chain what would need to be done to have our team set up the account for *** (please start from the bottom)He had also never prepared or took any initiative to start the training and learn how to use the basic aspects of the platform during his subscriptionHe was also on jury duty for a period of time and his subscription was during the holidays which may contribute to the time frame.From: *** *** [mailto:***] Sent: Wednesday, December 16, 3:PMTo: *** *** Cc: *** *** ; *** *** ; *** *** Subject: Re: Next Steps for GreenRope Import ***,After reviewing the documents you sent me and your website, I am seeing the items below need to be created in your account. -Signup form to replace the Meet A Pro and Get A Quote forms on website-Signup form to replace their subscription form on website-Ticket to replace the Contact Us form on website-General newsletter template-Workflow to trigger after Meet A Pro/Get A Quote form is completed-Email template for appointment scheduling -Email template for thank you email with survey-Customer satisfaction survey-Custom CRM activity types-CRM import-Opportunity customization-Opportunity import-Creation of all groups/user-defined fields needed-Workflow for sales rep foll(one for each rep)Do those items seem correct to you in order to get your account started? If so, *** and *** can be in touch to discuss how to proceed in getting this work accomplished. Please let us know if you have any other initial questions. Thanks,-*** On Tue, Dec 15, at 9:AM, *** *** wrote:Hi ***,Here is our business flow chart.Thanks,*** *** ***President*** ***Design - Build - Remodel*** *** *** *** ***, *** * *** *** ** ***Phone: ***Fax: ***Website: www.***From: *** *** [mailto:***] Sent: Tuesday, December 15, 8:AMTo: *** *** Cc: *** Good ; *** *** ; *** *** Subject: RE: Next Steps for GreenRope Import Thank you ***I will review today and let you know if I have any initial questions.-***On Dec 14, 9:PM, "*** ***" wrote:Hi ***,Here are copies of all the templates and reports we use. Thanks,***From: *** *** Sent: Sunday, December 13, 9:PMTo: '*** ***' Cc: *** *** ; *** *** ; *** Good Subject: RE: Next Steps for GreenRope Import Hi ***,I was on jury duty until last Thursday. Tomorrow I will speak with *** and get back to you.Thanks,***_________________________*** ***President*** ***Design - Build - Remodel*** *** *** *** ***, *** * *** *** ** ***Phone: ***Fax: ***Website: www.***.com *** BLOG ***From: *** *** [mailto:***] Sent: Wednesday, December 09, 10:AMTo: *** *** Cc: *** *** ; *** *** ; *** Good Subject: Re: Next Steps for GreenRope Import Happy Wednesday to everyone!I just wanted to check in before I am in a meeting the rest of the day to see if we can either get your business process flowchart or setup a time to talk so we can figure out our next stepsPlease let me know how you would like to move forward.Thanks,-*** On Mon, Dec 7, at 8:AM, *** *** wrote:Good morning,After combining the two spreadsheets and preparing both the system and the spreadsheet for import, your contacts have been added to the Act Import group in GreenRopePlease take a look and let me know if you have any initial questions about the import. Next steps are to start determining what else we need to prepare in the system - email templates, signup forms, workflows etc***, you had mentioned that there was a business process flowchart you may be able to send me so if there is please send that along as it will help me in identifying what some of our next steps are. Thank you,-*** On Wed, Dec 2, at 10:PM, *** *** wrote:Hi ***,Here are our two databases. Please let me know when the files are merged and uploaded with all the fields and records.Thanks,***_________________________*** ***President*** ***Design - Build - Remodel*** *** *** *** ***, *** * *** *** ** ***Phone: ***Fax: ***Website: www.***.com *** BLOG ***From: *** *** Sent: Wednesday, December 02, 6:AMTo: '*** ***' Cc: *** *** ; *** *** Subject: RE: Next Steps for GreenRope Import Hi ***,Thanks for your message yesterday. I am on a jury trial for the next two weeks. Can we schedule a call at lunch or late afternoon today?I really want Greenrope to work for my company. Your first demonstration sold me on the benefits of the system. When we first spoke, I was clear about my expectations and need for Greenrope to handle the setup because we don’t have the staff or time. My office manager is very competent running our contact management software and database. Once the import is complete, templates are setup and back end tracking is in place, I know she can run the system If this can’t happen in a cost effective way, then we can’t move forward.What I had asked *** is to at least get the database imported with the custom fields so we can see what it looks like. I asked that the cost come out of the support we paid for and I will buy more if/when needed. We will run Greenrope and our current contact management software in parallel until we are confident that your system fits.Please let me know when we can speak.Thanks,***_________________________*** ***President*** ***Design - Build - Remodel*** *** *** *** ***, *** * *** *** ** ***Phone: ***Fax: ***Website: www.***.com *** BLOG ***From: *** *** [mailto:***] Sent: Monday, November 30, 1:PMTo: *** *** Cc: *** Good ; *** *** ; *** *** Subject: Re: Next Steps for GreenRope Import ***,I can understand your concern, but this process is going to be something you go through with any systemThe difference is the team and I are here to go above and beyond in assisting you any way we can (like creating those user-defined fields for you)We just need to get your two spreadsheets so we can help you clean the database and get everything ready. As far as the two "training" sessions we have had, I was already planning on comping those for you so that once we get your system setup we can use the full three hours to train you and the team on itNow if you would prefer to do in-person training there is the additional cost to that like we discussed last week, but it is something we can discuss if you would prefer that when the time comes. We are here to help you make GreenRope work for you and once we can get through this initial work, you will begin to see why this system is going to help your businessNo matter what system you use, there will be work involved but I can almost guarantee the level of support you receive from us you will not see anywhere elsePlease let us know how you would like to proceed.Thank you,-*** On Mon, Nov 30, at 12:PM, *** *** wrote:Hi ***,After ***’s presentation, I was very excited about how robust the Greenrope system is, the potential to scale up and the ability to track marketing. Given what we have learned when onboarding started, it looks like I made a bad decision.We are all very nervous about trying to complete this major conversion all remotely. I think sales should have clearly disclosed that. So far we have invested $(Greenrope $and Tower Data $100) and have nothing to show for it after two hour conferences I agreed to the custom support but assumed you would take it out of what we have already paid. Our database is not that complex and it is very small. If I would have known it could not be imported into Greenrope easily, I would have never moved forward. At this point it would be best for us to cancel before we waste more of your time and ours. Please issue a credit for the unused portion of support - service.Thanks,***_________________________*** ***President*** ***Design - Build - Remodel*** *** *** *** ***, *** * *** *** ** ***Phone: ***Fax: ***Website: www.***.com *** BLOG ***From: *** *** [mailto:***] Sent: Monday, November 30, 7:AMTo: *** *** ; *** Good Cc: *** *** ; *** *** Subject: Next Steps for GreenRope Import Good morning *** and ***,Hope you both had a wonderful holiday and weekend!In preparation for getting your contact list imported, I have created all of the custom fields that I saw in your spreadsheetsYou can view those fields by opening up one of your contact records in the system.The next step would be to get *** to assist us in combining your two spreadsheets***, they have their full export from Act and they have the spreadsheet from Tower Data with all of the cleaned email addressesThe ideal scenario is to combine the two together and if they email is not on the cleaned spreadsheet to remove itOnce this merge is completed, we can finish formatting and cleaning the spreadsheet as needed (for exre-formatting the date fields and making sure the rep field is consistent with the custom field in GreenRope)We are estimating this work will take hours (one hour for *** to match up and run the merge and another hour where I will almost be manually cleaning the rest of the spreadsheet). So for the hours of custom work we are looking at $180. If you agree to the price and to the work, please reply to this email acknowledging that we can charge the credit card on file and please send over the two spreadsheetsOnce we get the approval and the spreadsheets from you I will ask *** to do his part as soon as possible.Please let me know if you have any other questions before we proceed.Thank you,-*** --*** (***) ***Education and On-boarding Manager, GreenRopePhone: ***Complete CRM and Marketing Automation built around you --*** (***) ***Education and On-boarding Manager, GreenRopePhone: ***Complete CRM and Marketing Automation built around youAt this point *** was given two options one for his initial request to train and set up of his associates (sales and designers) and then another which was adjusted for only of his associatesPlease note the two attachments and below are emails referring to these quotes (please start from the bottom). ---------- Forwarded message ----------From: *** ***Date: Wed, Dec 30, at 1:PMSubject: RE: GreenRope account quooteTo: *** *** , *** *** Cc: *** *** , "***" Hi ***,After much thought I have decided not to move forward with Greenrope. By no fault of yours, the unanticipated additional cost and not knowing what we will end up with is why I have made this decision. Please cancel my subscription and refund the pre-paid supportYou said that you did not count the preliminary calls we had. I think that's fair given we have paid for data scrubbing and two months of Greenrope.Thanks,***Sent from my *** *** 4G LTE smartphone-------- Original message --------From: *** *** Date: 12/29/10:AM (GMT-06:00) To: *** *** Cc: *** *** , *** *** , ***Subject: Re: GreenRope account quoote Morning ***,Hope you are having a great start to the last week of 2015! I just wanted to touch base and see if you have had a chance to review the revised quote *** sent over last weekWe would like to begin any of the custom work you are wanting us to do during the downtime of the holidays so that we can revisit getting you and the team trained at the beginning of the new yearPlease let us know if you have any other questions on the custom quote *** sent over or the process moving forward.Hope to hear from you soon.Thanks,-***On Tue, Dec 22, at 3:PM, *** *** wrote:***,Thanks for the updateI've attached a revised quote and adjusted to reflect only the two (2) sales repThe fifteen (15) reps consisted of designers, etc that you had expressed to *** as importanceYes, you can add more reps and their workflows rather than using our GreenRope team; the onboarding/training can discuss this in detailIt typically takes approxhour per rep to complete a workflow and ensure accuracy. From my discussions with *** and ***, you requested for GreenRope to setup your account and then train you and/or teamFor this partnership to work, we will need a dedicated person from your team to assist with the account setup and respond timely to questions we may have during this setup process.We are committed to getting this work done quickly and beginning the onboarding and training of your staffPlease review this revised quote and advise with directionTo begin the setup, payment will need to received and we can begin working over the Christmas holidays then begin the onboarding/training in early JanuaryThanks for your patience.Sincerely, *** ***CFO, GreenRope***On Tue, Dec 22, at 12:PM, *** *** wrote:Hi ***,Thanks for sending this over. I didn’t anticipate all the additional setup costs to migrate over to Greenrope. With that being said, It looks like half the cost is for setting up workflow for the sales reps. You indicate hour for each rep. We only have sales reps and you show hours. Once you have the setup done for the sales people we currently have, can we easily add more ourselves as needed?We have paid for months of Greenrope plus support and so far have received no benefit because onboarding is not complete. If we can get the cost down to $1,for all the services in your quote, I think it is worth moving forward, otherwise I would like a refund.Thanks,***_________________________*** ***President*** ***Design - Build - Remodel*** *** *** *** ***, *** * *** *** ** ***Phone: ***Fax: ***Website: www.***.com *** BLOG ***From: *** *** [mailto:***] Sent: Tuesday, December 22, 9:AMTo: *** *** Cc: *** *** ; *** *** Subject: GreenRope account quoote Hello ***, After speaking with *** and *** about your account and marketing strategies, attached is a quote for our servicesPlease review in detail and advise with direction and concernsThis quote can be adjusted if you feel that some items are not necessary, but after our assessment we feel this will meet all of your marketing needs at his momentThank you for your assistance and patience. Happy Holidays.*** ***CFO, GreenRope*** In conclusion, we regret the situation and that in spite of our best efforts, we were not able to devise an amicable solutionI believe the problem was a combination of unrealistic expectations and lack of effort on ***'s part ***
* seemed to think that he would get more than our standard set up package of training hours, and instead wanted us to give him over $3,of labor for free. *** never actually logged into the system to start the training, watch the educational videos,or try to learn anything about the software. We would never mislead any of our clients or prospects interested in our productWe are subscription-based software, so an unhappy client who leaves our system does us no good and is wasted effort for everyone involvedYou can see from the information I have provided that we have always been upfront, tried to help with all of his concerns, and even took the time to evaluate and create a customized quote for our team to do the work for him because it seemed he was not able or willing to do so. I never misled ***
* in any way. Please note per the email sent on December 30th that *** even went so far as to admit that he chose to not use GreenRope through no fault of GreenRope He may have had higher expectations and misunderstood or underestimated what is required to set up a Customer Relationship Management (CRM) system, but you can see we always offered to helpWe respect the fact that he realized our platform was not for him for whatever reason and took what we believe to be the proper measures to rectify the situationPlease feel free to call me directly with any questions you may have. ***Kind Regards,*** ***COO, GreenRope*** o*** m***: *** Complete CRM and Marketing Automation built around you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint is in no way slanderous.  I am purly stating the facts after my experiene with Greenrope and their misleading sales practice.  Not only did [redacted] underestimate the support necessary to get us set up, he never disclosed that all the meetings would be by remote.  After 2 months of recieving no benefit from our investment, I made several phone calls and sent emails.  We were then quoted an additional $2,790 for setup.  From day one, [redacted] knew that we did not have the staff to setup the system ourselves.  My complaint is that he shold have adivsed me before we joined that the setup cost would be over $3,000.   
Regards,
[redacted]