Hi ***-I’m sorry to hear you were unhappy with our serviceOur team makes a point to speak to each customer before cancelling their account in order to assist in exporting contacts, informing customers of their last billing date, answering any final questions and gathering any feedback on what we could have done betterIt looks like we were able to connect with you via phone on November 16th and have resolved the matterPlease let us know if you need anything else.Best,The OutboundEngine Team
***,I’m so sorry to hear that we failed to send you your rebateI spoke with our sales team and they emailed you the $visa card yesterdayI apologize for our delay in sending this to youIt is my understanding that you were also scheduled for an Engine Cheyesterday, where we review your account but you were unable to attendPlease let us know when you would like to reschedule that reviewWe’re looking forward to getting your account tuned up and running smoothly for you!Best-The OutboundEngine Team [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] [mailto: [redacted] ] Sent: Sunday, February 28, 3:PM To: info Subject: complaint # [redacted] To Whom It May Concern; Outbound Engine contacted me via email yesterday stating that they had canceled my account and will be refunding the billed amount of $to my credit card in the next - business days Since they are doing what I requested, I am no longer in need of your services on my behalf [redacted]
Hi Mariah,I’m so sorry to hear you haven’t seen the results you were looking forI met with the team to discuss your concernsWe want to immediately remove your modeling contacts from your account as soon as possible so that you don’t have inappropriate people reaching out to youYou should only be marketing to your real estate contactsGive us a call at ###-###-#### and we will be able to help you accomplish that ASAP Last we spoke it sounded like you still wanted to keep your account open so we reduced your payments by removing the specialty content you purchased during onboarding and worked out a long term plan for the rest of your servicesIf you’d like to cancel your account we can work that out with you offlineLet us know if you’d like to contact you regarding next steps in that processCheers,The OutboundEngine Team
***, We’re sorry to hear you were unhappy with your experienceIt is our desire to help our customers find the best opportunities in their network and we take that responsibility very seriouslyWe have a staff of professional writers who craft content that will produce positive results and engage customers over timeWe’ve sent well over million emails on behalf of our clients and from that data we can see that the vast majority of our customers are seeing positive resultsI’m sorry you feel we let you down, it is my understanding that we’ve reached a resolution offline that satisfies both partiesBest of luck to you in your future endeavors Sincerely,The OutboundEngine Team
Complaint: [redacted] I am rejecting this response because: I have not received any results from your serviceYou have had months to fix any problems and now you want to fix themYou also want to continue to charge me for the terrible job you have done to my websiteWe will be moving the site to someone else this week so your meeting with us is of no use Regards, [redacted]
***, We’re sorry to hear you feel this wayOur mission is to help business owners like yourself stay top of mind with potential and past clients in order to earn repeat and referral business -- but we also know that success doesn't happen overnightWe ask for a 12-month commitment when you sign up to allow those organic relationships to flourist is not our desire to hold someone to something they don't want to do but instead provide our customers with a positive experience for their entire contracted termMany of our customers experience significant results by simply refreshing their contact list, importing contacts they may have passed over during their initial set up, or adding strategic personal touches to their newslettersWe apologize for the volume of calls you received, it is never our intention to harass you but instead to ensure that your request is handled in a timely mannerIn this circumstance it sounds like we were a little overzealous in those effortsPer your request, we’ll reach out via email and help you get this matter resolvedBest-OutboundEngine Customer Success
Hello ***, Thank you for reaching out, and I'm sorry you aren't happy with your OutboundEngine experienceWe are upfront about our 12-month contract, and we require it because our product is designed to deliver value over a long period of timeWe truly believe that if you stuck with it, you'd be pleased with the resultsHowever, given your strong disappointment, we will be cancelling your account, waiving the termination fee, and refunding your previous paymentsWe're sorry to see you go, but we hope this gives you the resolution you're looking for and wish you the best of luckPlease don't hesitate to get in touch with any questionsBest, [redacted] Senior Director of Marketing
Hello ***, Thanks for sharing your experience with us, and we're sorry you had a hard time unsubscribing from our email listAs an email marketing provider, we take CAN-SPAM seriously and strive to make it easy for consumers to unsubscribe from our list using all of the mechanisms specified by the CAN-SPAM ActFirst and foremost, I have removed the email address you provided from our database, and you will not receive any more email messages from OutboundEngineIf there are any other email addresses that you would like removed, please email [email protected] and we will take care of your request immediatelyIn addition, I spoke with [redacted] about your interactionThe reason he asked for more information is that he was having trouble finding your email address in our CRM, and was trying to look up your record using a different method so that he could unsubscribe youI'm sorry his intentions weren't more clear, and that he got frustrated, but please be assured his only goal was to process your request quickly using the tools he had availableHis manager will investigate why [redacted] was unable to find your email address and provide additional training to prevent any similar escalations in the futureAs for your email on 7/15, [redacted] was on vacation at the time and hadn't yet gotten through his backlog of emails when you spoke on the phone on 7/I apologize that something that should have been simple for you was notAgain, your record has been cleared from our systems and you will not receive any more contact from OutboundEngineIf you have any further issues, please don't hesitate to be in touchBest, [redacted] OutboundEngine
Hi ***,We’re sorry to hear you feel this way. Our goal is to make you look great online and keep you in front of your networks to build stronger relationships, uncover new opportunities and drive referrals. We ask for a 12-month commitment from all of our customers to accomplish these things. While... occasionally new prospects reach out, we are not a lead generation service. It is my understanding that we worked with you to come up with a strategy that suits your business. We showed you how to add Groupons to your newsletters via your personal note, added our referral product to your account so you can automate directly asking for referrals and added campaign builder so you can customize your own announcements. I was informed offline by our Customer Success team that we waived your missed payment for September in good faith to give your strategy time to work. Customer happiness is extremely important to us so we will check in with you over the next few months to discuss your results.Sincerely,The OutboundEngine Team
***,We’re sorry to hear thisIt is my understanding we resolved this offline to your satisfactionPlease let us know if we can assist you in the futureSincerely,The OutboundEngine Team
Ameen, While we understand your desire to cancel, we clearly state in our terms of service (reviewed by sales before you sign up, emailed during onboarding, and emailed again when you first login into your account) in section that subscribers will automatically renew for additional one-month terms, as with most month-to-month subscription servicesIn this circumstance your 13th month was billed and you then requested to cancel, for which we obliged and subsequently cancelled your accountSince your billing cycle has been completed you will not incur future chargesPlease let us know if you have any further questions!Best- [redacted] Customer Lifecycle Marketing Manager | OutboundEngine
Complaint: [redacted] I am rejecting this response because: I have tried to cancel multiple times Also I was not refunded my $and I was charged another $yesterday Please refund these amounts Thank you Regards, [redacted] ***
***-We're sorry to hear thatWe want to make sure you have a positive experience for the remainder of your contracted termIn this circumstance, we agreed to schedule an account reviewMany of our customers experience significant results by simply refreshing their contact list, importing contacts they may have passed over during their initial set up, or adding strategic personal touches to their newslettersPlease let us know when you would like to reschedule that review and we can walk you through some of the positive activity generated by your campaignsBest-The OutboundEngine Team [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Sir there was not one person who verbally told me that you would continue to take money from me after the months was over You may have had that in the email but because I get about emails a day I certainly do not recall reading it Regards, [redacted]
Hello ***, We're sorry that you didn't enjoy your experience with OutboundEngineOur Customer Success team has informed me that your account has been cancelled and your credit card has been refundedWe hope this amicably concludes our business togetherPlease don't hesitate to reach out if there's anything elseBest, [redacted] OutboundEngine
Hi ***-I’m sorry to hear you were unhappy with our serviceOur team makes a point to speak to each customer before cancelling their account in order to assist in exporting contacts, informing customers of their last billing date, answering any final questions and gathering any feedback on what we could have done betterIt looks like we were able to connect with you via phone on November 16th and have resolved the matterPlease let us know if you need anything else.Best,The OutboundEngine Team
***,I’m so sorry to hear that we failed to send you your rebateI spoke with our sales team and they emailed you the $visa card yesterdayI apologize for our delay in sending this to youIt is my understanding that you were also scheduled for an Engine Cheyesterday, where we review your account but you were unable to attendPlease let us know when you would like to reschedule that reviewWe’re looking forward to getting your account tuned up and running smoothly for you!Best-The OutboundEngine Team [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] [mailto: [redacted] ] Sent: Sunday, February 28, 3:PM To: info Subject: complaint # [redacted] To Whom It May Concern; Outbound Engine contacted me via email yesterday stating that they had canceled my account and will be refunding the billed amount of $to my credit card in the next - business days Since they are doing what I requested, I am no longer in need of your services on my behalf [redacted]
Hi Mariah,I’m so sorry to hear you haven’t seen the results you were looking forI met with the team to discuss your concernsWe want to immediately remove your modeling contacts from your account as soon as possible so that you don’t have inappropriate people reaching out to youYou should only be marketing to your real estate contactsGive us a call at ###-###-#### and we will be able to help you accomplish that ASAP Last we spoke it sounded like you still wanted to keep your account open so we reduced your payments by removing the specialty content you purchased during onboarding and worked out a long term plan for the rest of your servicesIf you’d like to cancel your account we can work that out with you offlineLet us know if you’d like to contact you regarding next steps in that processCheers,The OutboundEngine Team
***, We’re sorry to hear you were unhappy with your experienceIt is our desire to help our customers find the best opportunities in their network and we take that responsibility very seriouslyWe have a staff of professional writers who craft content that will produce positive results and engage customers over timeWe’ve sent well over million emails on behalf of our clients and from that data we can see that the vast majority of our customers are seeing positive resultsI’m sorry you feel we let you down, it is my understanding that we’ve reached a resolution offline that satisfies both partiesBest of luck to you in your future endeavors Sincerely,The OutboundEngine Team
Complaint: [redacted] I am rejecting this response because: I have not received any results from your serviceYou have had months to fix any problems and now you want to fix themYou also want to continue to charge me for the terrible job you have done to my websiteWe will be moving the site to someone else this week so your meeting with us is of no use Regards, [redacted]
***, We’re sorry to hear you feel this wayOur mission is to help business owners like yourself stay top of mind with potential and past clients in order to earn repeat and referral business -- but we also know that success doesn't happen overnightWe ask for a 12-month commitment when you sign up to allow those organic relationships to flouris
t is not our desire to hold someone to something they don't want to do but instead provide our customers with a positive experience for their entire contracted termMany of our customers experience significant results by simply refreshing their contact list, importing contacts they may have passed over during their initial set up, or adding strategic personal touches to their newslettersWe apologize for the volume of calls you received, it is never our intention to harass you but instead to ensure that your request is handled in a timely mannerIn this circumstance it sounds like we were a little overzealous in those effortsPer your request, we’ll reach out via email and help you get this matter resolvedBest-OutboundEngine Customer Success
Hello ***, Thank you for reaching out, and I'm sorry you aren't happy with your OutboundEngine experienceWe are upfront about our 12-month contract, and we require it because our product is designed to deliver value over a long period of timeWe truly believe that if you stuck with it, you'd be pleased with the resultsHowever, given your strong disappointment, we will be cancelling your account, waiving the termination fee, and refunding your previous paymentsWe're sorry to see you go, but we hope this gives you the resolution you're looking for and wish you the best of luckPlease don't hesitate to get in touch with any questionsBest, [redacted] Senior Director of Marketing
Hello ***, Thanks for sharing your experience with us, and we're sorry you had a hard time unsubscribing from our email listAs an email marketing provider, we take CAN-SPAM seriously and strive to make it easy for consumers to unsubscribe from our list using all of the mechanisms specified by the CAN-SPAM ActFirst and foremost, I have removed the email address you provided from our database, and you will not receive any more email messages from OutboundEngineIf there are any other email addresses that you would like removed, please email [email protected] and we will take care of your request immediatelyIn addition, I spoke with [redacted] about your interactionThe reason he asked for more information is that he was having trouble finding your email address in our CRM, and was trying to look up your record using a different method so that he could unsubscribe youI'm sorry his intentions weren't more clear, and that he got frustrated, but please be assured his only goal was to process your request quickly using the tools he had availableHis manager will investigate why [redacted] was unable to find your email address and provide additional training to prevent any similar escalations in the futureAs for your email on 7/15, [redacted] was on vacation at the time and hadn't yet gotten through his backlog of emails when you spoke on the phone on 7/I apologize that something that should have been simple for you was notAgain, your record has been cleared from our systems and you will not receive any more contact from OutboundEngineIf you have any further issues, please don't hesitate to be in touchBest, [redacted] OutboundEngine
OutboundEngine Customer Success contacted Mr [redacted] via phone on 11/5/and the issue was resolved amicably
Hi ***,We’re sorry to hear you feel this way. Our goal is to make you look great online and keep you in front of your networks to build stronger relationships, uncover new opportunities and drive referrals. We ask for a 12-month commitment from all of our customers to accomplish these things. While... occasionally new prospects reach out, we are not a lead generation service. It is my understanding that we worked with you to come up with a strategy that suits your business. We showed you how to add Groupons to your newsletters via your personal note, added our referral product to your account so you can automate directly asking for referrals and added campaign builder so you can customize your own announcements. I was informed offline by our Customer Success team that we waived your missed payment for September in good faith to give your strategy time to work. Customer happiness is extremely important to us so we will check in with you over the next few months to discuss your results.Sincerely,The OutboundEngine Team
***,We’re sorry to hear thisIt is my understanding we resolved this offline to your satisfactionPlease let us know if we can assist you in the futureSincerely,The OutboundEngine Team
Ameen, While we understand your desire to cancel, we clearly state in our terms of service (reviewed by sales before you sign up, emailed during onboarding, and emailed again when you first login into your account) in section that subscribers will automatically renew for additional one-month terms, as with most month-to-month subscription servicesIn this circumstance your 13th month was billed and you then requested to cancel, for which we obliged and subsequently cancelled your accountSince your billing cycle has been completed you will not incur future chargesPlease let us know if you have any further questions!Best- [redacted] Customer Lifecycle Marketing Manager | OutboundEngine
Complaint: [redacted] I am rejecting this response because: I have tried to cancel multiple times Also I was not refunded my $and I was charged another $yesterday Please refund these amounts Thank you Regards, [redacted] ***
***-We're sorry to hear thatWe want to make sure you have a positive experience for the remainder of your contracted termIn this circumstance, we agreed to schedule an account reviewMany of our customers experience significant results by simply refreshing their contact list, importing contacts they may have passed over during their initial set up, or adding strategic personal touches to their newslettersPlease let us know when you would like to reschedule that review and we can walk you through some of the positive activity generated by your campaignsBest-The OutboundEngine Team [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Sir there was not one person who verbally told me that you would continue to take money from me after the months was over You may have had that in the email but because I get about emails a day I certainly do not recall reading it Regards, [redacted]
Hello ***, We're sorry that you didn't enjoy your experience with OutboundEngineOur Customer Success team has informed me that your account has been cancelled and your credit card has been refundedWe hope this amicably concludes our business togetherPlease don't hesitate to reach out if there's anything elseBest, [redacted] OutboundEngine