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Outdoor Army Navy Store of Ashtabula

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Reviews Outdoor Army Navy Store of Ashtabula

Outdoor Army Navy Store of Ashtabula Reviews (7)

I am writing in response to the above referenced complaintPlease be advised that I have had conversations with Mr*** and we have come to the agreement that Colony Homes will install a laminate flooring in the affected areas to resolve the problemI have sent samples of flooring to
the home-owner for them to pick a styleThat has been over weeks ago and I have not yet received a responseAs a matter of fact I just called Mr*** this morning to see if he had picked a sampleI was unable to get an answer, but I did leave a message.That is pretty much where we stand at this timeI will keep you informed as to any changes

We acknowledge receipt of your letter dated May 2017, in regard to the above referencedcomplaint.The customer has concerns about her exterior doorPlease be advised that I am incommunication with the complaining party and I believe that together we are working towards anacceptable resolution to this matter.Respectfully,Service ManagerColony Factory Crafted Homes

We have received a copy of the complaint of *** ** ***, as referencedabove.Colony has been in contract with the customer and jointly have come to theconclusion that it would be best if a manager from our company met at the home with theowners and perform a visual inspection of the
concerns.That scheduled appointment is set up for Wednesday January 6th at 5pmIt is our intention to perform the necessary corrective actions required to bring thehome up to the standards.We will keep your office advised as to our progress in resolving this issue.RespectfullyCustomer Service Manager

We acknowledge receipt of your letter dated 2016, in regard to the above referencedcomplaint.Please be advised that I have contacted the complaining party and I believe that together wewill work towards an acceptable resolution to this matter.Respectfully.Service ManagerColony Factory Crafted
Homes

I am still having problems with Colony homes I had a service tech come and fix my bathroom, and while he was here he took pictures of both my front and rear doors because they are warped I got a phone call from the manufacturer of the doors stating they got a claim for the rear door and not the front door It took me calls later to get someone to put the claim in I got another phone call from the manufacturer wanting to know where the pictures wereThe claim was put in February and i'm still dealing with this I called Colony to get a hold of someone, and every time I called everybody was busy so I would leave messages and different times to the manager and nobody called me back for weeksI finally got a hold of someone and asked where the pictures were and I was told that the service tech deleted them off his phone, and his exact words were" he cant keep thousands of pictures on his phone and take your own pictures and e mail them to me I don't know what else to tell you" First of all the tech told me he was going to give the pictures to the manager the next day, and I shouldn't have to do their job for them Plus I don't like being ignored when I have issues involving their product

We acknowledge receipt of your letter dated 3 March 2017, in regard to the above referencedcomplaint.Please be advised that I am in communication with the complaining party and I believe thattogether we are working towards an acceptable resolution to this matter.Respectfully,Service ManagerColony...

Factory Crafted Homes

Just as a quick response to this email, I personally delivered the exterior doors for this customer to her Retailer in Montpielier, Vermont.  They have assured me that they will be contacting their customer to make arrangements to replace the unsatisfactory doors.  I will be in contact with the customer’s retailer and will send a formal reply to you when I am assured that the issues have been rectified.Respectfully, Rick F[redacted]

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