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Outdoor Concepts by Terra Nova

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Outdoor Concepts by Terra Nova Reviews (3)

Revdex.com:
At this time, I have not been contacted by Outdoor Concepts by Terra Nova regarding complaint ID
Regards,
*** ***

Review: The company that I hired and went into a contract agreement with is: Terra Nova Construction, LLC. dba LT Concrete Landscape Pools and Spas.I am 10 months into a gunite swimming pool project that is still not complete. The owner / contractor have stopped all work on this project, and will not return a phone call or e-mail. The owner has been paid for work and equipment that has NOT been performed yet. There is one excuse after another why my project is not complete, and why he cannot provide items that have already been paid for. I have given the owner several opportunities to make this right, however he refuses to communicate. I have no other option then to file legal action. Due to the time taken to complete this project, and for goods and services that I have paid for 4 months ago that still have not been provided. I should have done more homework before hiring this contractor.Desired Settlement: It seems like the contractor has no desire to complete this project. I would like a refund on pool equipment that has been paid for and not delivered or for the contractor to provide me the equipment. I am concerned at this point, due to the lack of communication and customer service that the quality of the completed pool project will suffer. I am looking for a completed swimming pool and closer to this entire mess.

Consumer

Response:

At this time, I have not been contacted by Outdoor Concepts by Terra Nova regarding complaint ID 10205202.

Regards,

Review: To Whom it may concern.I could have selected several items from the "Complaint Type" drop down (customer service, product, refund), but I went with the one my attorneys have labled as the most significant[redacted] flat out lied to my wife and I in order to get us to sign a $85k contract. He claimed to be a licensed and insured contractor. We signed, he gave us his license, promised his insurance cert and left with a check. Construction on our pool/outdoor kitchen was to begin immediatley and be finished in 8 weeks.That was in February. Excuses followed excuses, short bursts of work (3 to 4 days) were followed by long absences (2 to 3 weeks). He had $56k of our money, so even though the job was less than half finished 10 months into it we continued to try to work with him. Called the Sec of State to find out his license has not been good since 2013, and as of Novemeber we still had no insurance cert, or a single permit. At attorney's direction we told him not to come back on site without the documentation proving he could legally be there and do the work. He hasn't been back since.4 contractors came on site to bid finishing the job, and all have agreed that 90% of what was done will have to be torn out and redone. The size of the pool is over 100 sq ft smaller than contracted, and not even gunite. We are headed to court, but all I continue to get from [redacted] is threats and the run around. He is unlicensed and uninsured. He should not be misleading people and taking their money.Desired Settlement: We would like a full refund. I offered a settlement to him just to try and get him to the negotiation table, but he just threatened me with a lien.My attorney will handle that section from here for me personally. I am just trying to make sure he doesn't mislead others.His website, facebook, and everything else list his company name differently depending on where you look. Terra Nova, Outdoor Concepts, LT Concrete Pools and Spa, but they are all the same person. Shady.

Consumer

Response:

At this time, I have not been contacted by Outdoor Concepts by Terra Nova regarding complaint ID 10341919.

Regards,

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Description: Landscaping Equipment & Supplies, Swimming Pools - Public

Address: 796 East I-10 Service Rd., Ste. 193, Slidell, Louisiana, United States, 70461

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