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Outdoor Photo Gear Reviews (5)

Customer ordered three low cost items such as a $steel bushing in three separate orders in an obvious attempt to take advantage of a promotion In the spirit of fairness customer was contacted and asked which order he would like to process to participate in the promotion.Customer replied that if he could not have all three orders then we should cancel all his orders We complied Customer did not spend cash for these orders and when cancelled, orders using credit are automatically applied to customer's account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[My history with Outdoor Photo Gear:01/12/gift card added to my account -> balance $250 03/20/Order #*** spent $-> balance $191.1209/07/Order #*** spent $-> balance $133.9209/29/retuned order Order #***, item sold as new was actually used… (contacted them same day as received (09/12/2015), took a while to get the return label (09/28/2015))10/19/Outdoor Photo Gear needed a while + some emails to finally credit back my account $for Order #-> balance $191.12now the to the latest canceled orders… (total spent $19.99) -> balance after all orders $171.2211/27/Order #*** ~ $12.9511/28/Order #*** ~ $3.9511/29/Order #*** ~ $3.00 _____________________________The person replying here on behalf of Outdoor Photo Gear is not offering any solution to this and more then that… is either misinformed or is tying to misinform… Below please find my point by point reply to representative’s message…1. Representative: ”Customer ordered three low cost items such as a $steel bushing in three separate orders in an obvious attempt to take advantage of a promotion.”> I actually had orders in total of $Yes, in order to take advantage of the offer that was set by Outdoor Photo GearThere were no rules against multiple orders and the online ordering system allowed this(attached is a print screen off the “Black Friday Deals on Great Gear!” newsletter)2. Representative: “In the spirit of fairness customer was contacted and asked which order he would like to process to participate in the promotion.”> Fairness? The Outdoor Photo Gear representative that contacted me (email not signed) actually give an ultimatum after the “you are the only customer that tried as such”Here is the email received On 11/30/13:from *** : “Hello ***Over the weekend we noticed three small orders from you in an attempt to gain duplicates of our $gift card promo. Of the hundreds of orders that we received, you are the only customer that tried as such.You can pick one of the following orders for the promotion, and we will cancel the other two. If we do not hear from you today we will cancel all three.The orders are as follow:***
***
***Please let us know which one you would like to keep.”3.Representative: ”Customer replied that if he could not have all three orders then we should cancel all his orders. We complied.”> NO, I did not said anything like that… Here is my e-mail sent on 11/30/22:34… (Yes, maybe I typed an extra “L” in the word canceling, but still, the “not” before it should be clear enough)“Hello stranger,Can you please sign the email so I know at least the name of the person that I'm communicating with...Also, can you please show me where it says that I can't make multiple orders? I didn't "attempt to gain duplicates" I did as described in your promotionI've placed orders and if Outdoor Photo Gear can't afford to keep his word on it's own promotion, that is a totally different storyDon't blame me for others people mistakes...In conclusion, if you want to cancel, is your decision, but not mine, I'm not cancelling any order.Thank you,***PSby the way, the order numbers are:*** *** *** ***”4. Representative: “Customer did not spend cash for these orders and when cancelled, orders using credit are automatically applied to customer's account.”> Nobody mentioned cash, but anyway, There was NO refund, and I repeat, again, it’s the second time this is happening, your system is not “automatically” credit back the account! And, as I’m writing this right now, 12/15/at 6PM (eastern time) my balance is still $although it should be $191.12! (attached print screen) ]
Regards,
*** ***

Customer's account has indeed been credited for cancelled orders.While the customer may seek more engagement and attention, due to the nature of customer's emails both within the Revdex.com channel and directly to us, we consider this complaint handled fairly and as such consider it closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ Denying a problem and blaming others is not going to fix anything… Customers do need attention and your replies show clearly that Outdoor Photo Gear does not care about customers! ] Regards,
[redacted]

Customer ordered three low cost items such as a $3 steel bushing in three separate orders in an obvious attempt to take advantage of a promotion.  In the spirit of fairness customer was contacted and asked which order he would like to process to participate in the promotion.Customer replied...

that if he could not have all three orders then we should cancel all his orders.  We complied.  Customer did not spend cash for these orders and when cancelled, orders using credit are automatically applied to customer's account.

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Address: 13005 Middletown Industrial Blvd Ste G, Louisville, Kentucky, United States, 40223-4775

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