Outdoor Xtreme Hatfield

From: erika c***Date: Wed, Jun 15, at 10:AMSubject: Outdoor Xtreme-Hatfield complaint Id ***To: ***@myRevdex.com.org***,This is reference to complaint case id ***. Customers complaint is they would like a refund of their payment of
$that was booked for a group at our facilityWe did speak to the gentleman on the phone letting him know that they payments made are non-refundable and we can reschedule their group or send a credit voucher for when they would like to scheduleIt is stated on our website that payments are non-refundableI have copy and pasted below our policy from our website at www.oxhatfield.com If you have anymore questions I can be reached at ###-###-####. What about a deposit?When you make a reservation we do require payment in full to reserve the rental equipmentPayments are non-refundable..What is your cancellation policy?If your plans change, or there is inclement weather, or for any other reason you are not able to make your scheduled time, we would be happy to reschedule or send a certificate for the full amount of your payment for future usePlayers who do not show up the day of the outing, or do not contact us within hours of their scheduled event will forfeit their paymentThank youErika