Outfitters Electrical Services

In speaking with my partner, we have decided that we can come and remove the vanity top, and refund your deposit If you'd like to get in touch with the office, we can schedule the removal at your earliest convenience We do try our best to make our customers happy, and if the return of the vanity and your deposit is what you'd like, then that's what we will do

Complaint: [redacted] I am rejecting this response because:You said "In the time it took for her to decide what she'd like to do, the original thickness backsplashes had been discarded." You know that is not true, I called the very next dayIn addition why would you discard a backsplash when the job hadn't been completed ?You further said "A few days later, she called and complained that there was a chip in the new backsplash." That too is not true I called right after your workman left about o'clock and Betsy asked me to take pictures which I did and mailed them to her at 4:pm on January 31, not only the same day your workman was here, but within the hour.Your suggestion, which you know is unreasonable and not feasible "that the vanity be removed by someone she selects (either herself or her contractor), and we will happily deliver a check" The cost for a contractor and plumber to remove the top, damaging the wall and probably the vanity, to say nothing of the inconvenience, demonstrates that you have no regard for the consumer making such an unreasonable demand.And at the end while you say " As this project is a loss for us", yes I question that too, the piece I bought was a remnant, the remainder of a slab that someone already paid for.In conclusion, I am respectful of the fact that you are in business to make an honest living and not to be obnoxious and rip people off At the same time a customer is entitled to receive that which was ordered, in perfect condition If the customer says there is a chip, and after two visits by two different of your service people, and the chip remains, then I honestly believe that it is your responsibility to come see for yourself, because in the end its your business and your reputation.I'm not celebrating that I saved money by not paying the balance I'm annoyed and frustrated that I didn't get what I ordered and settled for a damaged backsplash that doesn't matwith the vanity.Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:I am no longer interested in pursuing this issue.Remaining unsatisfied,
*** ***

The owner informed me that Ms*** was asked to get a quote and send it to us so we could see if we could find someone to do it for the same price or lower if her quote was deemed to be too high. She had the stairs repaired without sending it, and when she sent the bill from her repairman,
the actual cost of the repair was $420, and the remaining balance was because the repairman had a minimum chargeWe paid her $because that was the cost of the repair, and had we seen the original quote we would have found some one without a minimum charge

*** *** signed a contract over the summer and made no mention of milling the backsplashes. When she was ready for her vanity in November, she asked for the backsplash to be milled from the standard 1/4" to 3/4". When we came out for the installation, it had not been done.
She was given the option of keeping the 1/4" backsplash and a discount on the remaining balance, or finding a different option to satisfy her (also with a discount) because the remnant piece she had selected for her vanity was used in its entirety for her project. In the time it took for her to decide what she'd like to do, the original thickness backsplashes had been discarded. She did come and choose a different material, which was cut and installed without charging the remaining 50% balance. A few days later, she called and complained that there was a chip in the new backsplash. We have attempted to fix it to her satisfaction twice, but she does not find our work acceptable. When *** *** demanded her deposit back, we agreed on the caveat that the vanity be removed by someone she selects (either herself or her contractor), and we will happily deliver a check when we come to pick up the old top. As this project is a loss for us, we do not want to risk entering her home and damaging anythingWhile *** *** signed a contract that notes that deposits are non-refundable, we are happy to return her deposit if the vanity is removed

In speaking with my partner, we have decided that we can come and remove the vanity top, and refund your deposit. If you'd like to get in touch with the office, we can schedule the removal at your earliest convenience. We do try our best to make our customers happy, and if the return of the vanity and your deposit is what you'd like, then that's what we will do

Complaint: [redacted]
I am rejecting this response because:You said "In the time it took for her to decide what she'd like to do, the original thickness backsplashes had been discarded." You know that is not true, I called the very next day. In addition why would you discard a backsplash when the job hadn't been completed ?You further said "A few days later, she called and complained that there was a chip in the new backsplash."  That too is not true  I called right after your workman left about 4 o'clock and Betsy asked me to take pictures which I did and mailed them to her at 4:39 pm on January 31, not only the same day your workman was here, but within the hour.Your suggestion, which you know is unreasonable and not feasible "that the vanity be removed by someone she selects (either herself or her contractor), and we will happily deliver a check"  The cost for a contractor and plumber to remove the top, damaging the wall and probably the vanity, to say nothing of the inconvenience, demonstrates that you have no regard for the consumer making such an unreasonable demand.And at the end while you say " As this project is a loss for us", yes I question that too, the piece I bought was a remnant, the remainder of a slab that someone already paid for.In conclusion, I am respectful of the fact that you are in business to make an honest living and not to be obnoxious and rip people off.  At the same time a customer is entitled to receive that which was ordered, in perfect condition.  If the customer says there is a chip, and after two visits by two different of your service people, and the chip remains, then I honestly believe that it is your responsibility to come see for yourself, because in the end its your business and your reputation.I'm not celebrating that I saved money by not paying the balance.   I'm annoyed and frustrated that I didn't get what I ordered and settled for a damaged backsplash that doesn't match-up with the vanity.Sincerely,
[redacted]