I am rejecting this response because:
My wife and I are well educated professionals, both psychologists. I am a retired Professor of Management with the Vanderbilt Owen Graduate School of Management and the Vandy Medical Center. We have two homes in Florida and live comfortably in retirement. I have no history of (1) filing complaints against other business organizations, (2) ever making any effort try to scam anyone or take something that does not belong to me, or (3) making false claims or lying to anyone for personal gain. The amount of money involved in my 3 orders is minuscule. I filed a complaint with the Revdex.com in an effort to simply get the merchandise I paid for but failed to receive. I would have just let this go except for the fact that it happened not one, not twice, but three times. If I let it go, I would be reinforcing fraudulent behavior. If a company can take money from customers for orders they never fill, they will continue doing it. Moreover, if it has happened to this old man three times, it must have certainly happened to some other old men or customers without the will or where-with-all to challenge Outlet Bait & Tackle’s fraudulent business practices. The truth is, I placed three orders with this company, and I have never received anything that I ordered from them. They have not apologized. They have not offered to re-send the (Insured) merchandise that I ordered. They have not offered to refund my money. “Customer Care” is obviously not a part of Outlet Bait & Tackle’s Preferred Business Practices. Sincerely, Dr. [redacted]
Here are all of our records regarding the customer’s activity with us. The biggest challenge in this case is the time that elapsed between the order being shipped and the customers contact with us about the orders. It has been so long that the USPS no longer has the tracking...
information on file, because they reuse tracking numbers after a certain number of months. As you can see from our history, we are not the kind of company that simply does not ship orders. We are confident we shipped these and in one case we do have proof of delivery. See all documents attached
I am rejecting this response because:
My wife and I are well educated professionals, both psychologists. I am a retired Professor of Management with the Vanderbilt Owen Graduate School of Management and the Vandy Medical Center. We have two homes in Florida and live comfortably in retirement. I have no history of (1) filing complaints against other business organizations, (2) ever making any effort try to scam anyone or take something that does not belong to me, or (3) making false claims or lying to anyone for personal gain. The amount of money involved in my 3 orders is minuscule. I filed a complaint with the Revdex.com in an effort to simply get the merchandise I paid for but failed to receive. I would have just let this go except for the fact that it happened not one, not twice, but three times. If I let it go, I would be reinforcing fraudulent behavior. If a company can take money from customers for orders they never fill, they will continue doing it. Moreover, if it has happened to this old man three times, it must have certainly happened to some other old men or customers without the will or where-with-all to challenge Outlet Bait & Tackle’s fraudulent business practices. The truth is, I placed three orders with this company, and I have never received anything that I ordered from them. They have not apologized. They have not offered to re-send the (Insured) merchandise that I ordered. They have not offered to refund my money. “Customer Care” is obviously not a part of Outlet Bait & Tackle’s Preferred Business Practices. Sincerely, Dr. [redacted]
Here are all of our records regarding the customer’s activity with us. The biggest challenge in this case is the time that elapsed between the order being shipped and the customers contact with us about the orders. It has been so long that the USPS no longer has the tracking...
information on file, because they reuse tracking numbers after a certain number of months. As you can see from our history, we are not the kind of company that simply does not ship orders. We are confident we shipped these and in one case we do have proof of delivery. See all documents attached