Outpatient Diagnostic Center of Memphis

We will send a truck to pick up the product. It is a shame that we were unable to get in touch with your mechanic. Our desire was to assess the condition of the part while still in the vehicle and come up with an equitable solution. Unfortunately we were unable to get the resolution we desired, so we will send a truck to pick up the product. Keep in mind the engine must be strapped securely to a skid or the freight company will not pick it up. We also have to send you a bill of lading that must be given to the driver upon pick up. Also keep in mind that the trucking company will charge us regardless if they go there and the product is not ready or they are unable to take possession of the product. In the event that they are not able to get access to the product or the premises and their are freight charges incurred, then that amount would be deducted from the refund we are going to give. Please send over via Revdex.com the email that I can send the bill off lading to and the address where the engine can be picked up. Thanks Tom

Hello This is [redacted] I would like to inform you that they received the engine already and they said they will give me back full refund which is 1,000 dollars and I told them just to send my refund to my [redacted] account all they need is my e-mail witch is [redacted] and they says that I need to approve it and told that I approved it already and talk to the [redacted] team member and I requesting the 1,000 dollars from [redacted] but I don't see my refund in my [redacted] account yet. [redacted] team members are sending them remainders to collect the 1,000 dollars that I requested, but nothing is happen and The days are passing I don't see my money back so can you please force them or contact them or do something please this company and  people are horrible business company. This is the most horrible experience I have been facing in all my life Please force them force them and contact directly the CEO Please. I NEED MY MONEY BACK THEY RECEIVED THE ENGINE COUPLE DAYS AGOThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  All I need is my money back as soon as possible and I need my money 1,000 send it to my [redacted] ACCOUNT THEY ONLY NEED MY E-MAIL WHICH IS [redacted] Because I need my money fast and secure. Later I will send to the Revdex.com some photos that I took with my [redacted] so you can see how looks my [redacted] car in my garage without the engine. I Have been renting a car from [redacted] and I paid already about 1,100 dollars.  This company needs to be closed forever and its the most worst and terrible company.

Thanks for making us aware of this complaint. We attempted to speak with the mechanic that is working on this vehicle to avail. It is my understanding based on conversations with the customer and conversations that my sales person had, his complaint is with the external gaskets leaking. Our warranty...

specifically states that we require those gaskets to be replaced prior to install. This best practice is recognized to be reasonable and necessary prior to the installation of any major recycled part including but not limited to the engine. This was not done by his mechanic. Again when we attempted to contact his mechanic I was unable to get in touch with him. The customer became belligerent with me and my sales representative Graeme which was not helpful, to facilitate a reasonable resolution. Since his mechanic was unreachable we are unable to determine the true nature of the complaint. We wanted to suggest that he take his vehicle to a legitimate mechanic so we can move forward. We attempted to convey this to [redacted], he would not listen and continued being belligerent only stating that the engine is no good over and over. His voice mails also were the same message over and over that the engine is no good. We have every desire to resolve this issue and we are happy to accept our product back at his expense for shipping. If he is unable to accept these terms we encourage him to take the vehicle to a legitimate mechanic and we would be happy to provide a list for this customer to make that happen. Thanks again for your timeSincerely Tom B.

As I stated before, we can only refund back to your card. Or you can do a charge back and we will not fight you for the money. Please let me know when it is resolved so we can refund.  Thanks for your cooperation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  Send my refund 1,000 dollars to the original card. I let you know I am not 100% satisfied with this horrible business because look how many months and labor money and renting car I wasted. Send MY MONEY 1,000 DOLLARS TO THE ORIGINAL CARD. THIS WILL NOT BE THE END I WILL CONTACT MY LAWER TO FIGHT FOR ALL THE TIME I WASTED FOR ALL MONEY I WASTED, I SPEND 1,100 DOLLARS RENTING CAR WITH [redacted], I PAID THE MECHANIC ALMOST 1,000 AND I DON'T HAVE MY CAR READY I HAVE IT IN MY GARAGE WITHOUT THE ENGINE BECAUSE YOU LIES TO ME FROM THE BEGINING. YOU DON'T WANT ME TO FIGHT WITH YOU, YOU HAVE TO LET ME KNOW THAT YOU WILL PAY ME AN EXTRA 2,000 DOLLARS.  SEND MY REFUND TO THE ORIGINAL CARD 1,000 AND IF YOU ARE A HUMAN WITH A HEARTH YOU WILL UNDERSTAND MY SIDE IN THIS HORRIBLE SITUATION IM FACING YOU AGREE TO PAY ME THE 2,000 DOLLARS EXTRA FOR ALL THE MONEY AND TIME  I WASTED I  WILL NOT PROCEED TO FIGHT WITH THE LAWER. NOW YOU HAVE THE OPORTUNITY TO END IN GOOD MANNER THIS HORRIBLE SITUATION.  SEND MY REFUND 1,000 DOLLARS TO THE ORIGINAL CARD. SEND ME 2,000 DOLLARS TO MY [redacted] ACCOUNT  I JUST WANT TO LET YOU KNOW I WILL NOT PAY FOR THE LAWER BECAUSE THE [redacted] HAS A LAWYER READY TO FIGHT IN THIS SITUATION FOR ME.