Outrageous Auto & Truck

Revdex.com:If there is such said audio recording of the finance dept., then we will see that they have thrown in hidden charges which will show that there never was any prices mentioned for the Gap, Wrap service plan or Nitrogen for the tires.The recording will also show that they never asked us if we wanted to purchase such packages.It is Illegal to record anyone without the persons’ consent and knowledge.I will talk with my attorney and file a small claims for these illegal acts plus for interest that I was charged for these packagesthat we got billed for up to the point where a refund was processed To date we have not seen any refund as promisedNor does the bank have any refunds Prestige claims to have made.Prestige has never returned any phone calls or emails after the sale.During the long process of car price negotiation, Prestige has run numerous credit checks and submitted numerous loan requestsfrom several lenders in the amount of $16,000.+ which clearly proves to us that they were already requesting a large amount of moneywithout our consent for this amount, meaning they already planned to charge us for Gap, Wrap and nitrogen without even asking us first.The agreed car price was $14,and we put down $2,which means Prestige had no right requesting more than $12,for loan applications.Prestige had no right requesting credit checks for the additional $3,above our agreed purchase car priceFor the record, this $3,had nothing to do with other fees such as taxes, car title, plates and their sale fee of $139.We are still receiving letters for denied credit of $16,000+ from numerous banks, but these also stated we would be approved for up to $14,000.If Prestige HAD submitted applications for the car price only, we would have been approved on their first attempt, but Prestige took it upon themselves torequest additional hidden charges which these banks denied the large request because they only approve a loan in the amount for the value of the car.For the record, we were at Prestige for 3+ hours, and NOT once was the additional service fees or prices ever mentioned to us nor were we notified about the numerous attempts for loan requests or denials Contracts and forms were printed with these hidden charges without our knowledge or consent before we entered the finance office This alone is not procedure No one types up a bill of sale or contract with all charges and fees before a buyer consents to a total amount dueI find it very odd that [redacted] is taking the effort to reply to Revdex.com I emailed him before registering this complaint, and he never took the time to reply to me I’m sure he doesn’t have time for his own customers to be honest when confronted with an issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I have spoken to customer from her limited connection in the country of Panama, in attempt to help her understand the lease contract she signed in to at time of delivery. We apologize that she incurred depreciation for dropping the lease contract after a very short time of
possession. Unfortunately, we cannot manipulate the bank contracts or market values of vehicles in these situation. We emailed customer scanned copy of lease contract, she is requesting in complaint, on April 30th, at 11:a.mto email she provided. This is the only contact we have for her in the other country she is now residing. Sincerely,*** ***General ManagerPrestige Auto CorporationDirect Line: *** Fax: 715-833-1569***

We have met with the complainants’ twice since there purchase from us in attempt to rectify any misunderstandings they may have had at time of delivery for the sake of customer satisfaction. They have requested and authorized refund’s of finance products purchased at time of delivery.
Those refunds are processed at full amounts and will be forward to lender or customer. Our business goes above state requirements for pricing and product disclosure at time of delivery to ensure customer satisfaction. This is including but not limited to full contracts with signature, signed menu disclosure and camera recordings in finance office with sound. After reviewing this complaint fully, it is our position that our business and its’ employees went above and beyond, in full disclosure, for this transaction. We are empathetic for any buyer’s remorse this consumer has had since purchase. Unfortunately, we cannot control market fluctuations as they are related to pricing or availability of inventory after time of sale. This customer purchased a great vehicle at a fair price with an exceptional warranty! Sincerely,*** ***General ManagerPrestige Auto CorporationDirect Line: *** Fax: ***

The statement provided to your company by [redacted] is completely false. After discussing her case of buyer’s remorse.  We made a goodwill trade offering of full purchase value on her recent purchase or participation on our part of a remote start installation on the Chevy Malibu...

she owns. Unfortunately,  Ms. Helgeson resorted to name calling and at that point, we retracted all goodwill offers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I decline Mr. [redacted] offer regarding the Mini Cooper.  The mini cooper trade in, is not the subject matter of my complaint. My complaint is directly related to the return of the Kia and Prestige Auto Corporation's refusal to fully compensate me for such return. My complaint and requested resolution of such complaint remains outstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Not sure what he's talking about my name is on title and date is required by law to be on belt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Kia always wants high praise for there service and stuff what a joke the Eau Claire dealership is.

We have offered a discount rate of any further work desired.  See below and attached voice mail. Several statements and interactions by this customer have been falsified and/ or omitted. [redacted],The attached message was left by you after accepting your truck with the re painted bumper...

(per we owe agreement).  In the message you confirmed that you would not be returning to our dealership.  Still, you came back to accept the free remotes that [redacted] offered you above and beyond the Dodge key fobs offered at time of purchase.When we spoke on Tuesday you confirmed three points to me;1.        Bumper was re painted2.       Keyless entry was installed3.       You were done patronizing our dealership at all levelsWe have fulfilled all agreements made at time of purchase.  In the State of Wisconsin there is zero return option once the vehicle is purchased and taken possession of.The harder you search for imperfections on a used vehicle, you will find some.  Unfortunately, no amount of re conditioning will return this 2009 Dodge Ram to new status.I will apologize for not meeting your expectations on this purchase and reiterate what I said on Tuesday, we do appreciate your business.Now all we can offer is a discount on any further improvements you want to make to your investment.  I say that with caution, believing our business and vendors won’t meet your expectations.Have a great day!Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted]            Fax: [redacted]

I talked to this customer on 10/12/16 at approximately 1:54 CST.  I apologized for any miss communication after her purchase on 10/10/16.  I also, empathized with here buyer’s remorse regarding the vehicle she purchased on 10/10/16. Once the title is issued to her, she can bring...

the vehicle in to trade or sell.  These facts were reiterated to her in that phone conversation.  Sincerely,[redacted]
General ManagerPrestige Auto CorporationDirect Line: 715-839-5457            Fax: 715-833-1569[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The reason I don't except this is because they made it sound like they had to really work at getting me approved for a loan and the attachment that I added is my credit report and my score of 812 and they're advertisement is not the whole reason I contacted you. [redacted] and [redacted] lied to me about everything including the amount my Explorer was worth and trade in value was 2100-2500, selling value was 3700-4300. They told me 470 and Todd made up 3 lies about my vehicle and then the professionalism [redacted] used Emailing me nasty emails from her work computer. Also needless to say Saturday after the Tuesday ordeal the advertisement on I 94 was changed because they were caught in they're lies.

We apologize for any miss communication. Complainant called and released information and showed intent verbally to consultant in efforts to maintain payment range going from Mitsubishi Outlander Sport to a Chevy Trailblazer.    We are happy to call lenders he was submitted to,...

and request removal of inquiry. All required compliancy guidelines were maintained for this contact. Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: 715-839-5457

Revdex.com:If there is
such said audio recording of the finance dept., then we will see that they have
thrown in hidden charges which will
show that there never was any prices mentioned for the Gap, Wrap service plan
or Nitrogen for the tires.The
recording will also show that they never asked us if we wanted to purchase such
packages.It is
Illegal to record anyone without the persons’ consent and knowledge.I will talk
with my attorney and file a small claims for these illegal acts plus for interest
that I was charged for these packagesthat we got
billed for up to the point where a refund was processed.   To date we have not seen any refund as
promisedNor does the
bank have any refunds Prestige claims to have made.Prestige has
never returned any phone calls or emails after the sale.During the
long process of car price negotiation, Prestige has run numerous credit checks
and submitted numerous loan requestsfrom several
lenders in the amount of $16,000.+ which clearly proves to us that they were
already requesting a large amount of moneywithout our
consent for this amount, meaning they already planned to charge us for Gap,
Wrap and nitrogen without even asking us first.The agreed
car price was $14,000. and we put down $2,500. which means Prestige had no
right requesting more than $12,500 for loan applications.Prestige had
no right requesting credit checks for the additional $3,379. above our agreed
purchase car price. For the
record, this $3,379. had nothing to do with other fees such as taxes, car
title, plates and their sale fee of $139.We are still
receiving letters for denied credit of $16,000+ from numerous banks, but these
also stated we would be approved for up to $14,000.If Prestige
HAD submitted applications for the car price only, we would have been approved
on their first attempt, but Prestige took it upon themselves torequest
additional hidden charges which these banks denied the large request because
they only approve a loan in the amount for the value of the car.For the record,
we were at Prestige for 3+ hours, and NOT once was the additional service fees
or prices ever mentioned to us nor were we notified about the numerous
attempts for loan requests or denials.  Contracts
and forms were printed with these hidden charges without our knowledge or
consent before we entered the finance office. 
This alone is not normal procedure. 
No one types up a bill of sale or contract with all charges and fees
before a buyer consents to a total amount due. I find it
very odd that [redacted] is taking the effort to reply to Revdex.com.  I emailed him before registering this
complaint, and
he never
took the time to reply to me.  I’m sure
he doesn’t have time for his own customers to be honest when confronted with an
issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Kia was not being fully attentive to this customers complaint.  We apologized on their behalf. Prestige Auto made an extra investment, from the dealership side, in the customers trade that was causing frustration and lack of complete satisfaction. The customer traded their vehicle...

mentioned in the complaint and should be completely satisfied. If this complaint is not closed as such, we will contact our customer directly to address. [redacted]Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such. Sincerely,Matt BerubeGeneral ManagerPrestige Auto Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your response is baffling to me, because it isn't true. I did not release any information, my information was pulled from my file from when I obtained my lease a year and a half ago (word for word from the salesman I spoke with) without my knowledge. I also said I would do my own financing if I liked this vehicle. This part was made very clear. Mind you I hadn't even seen this GMC Envoy (Not Trailblazer) yet, so financing was not even on the table at this point. I'm not sure why it was even brought up. We haven't even discussed the money portion, you know, the important part. Just filling in the blanks with your own numbers is not how to do business. I had money to put down on the deal as well to get the balance where it needs to be, but I never gave you the amount. So did you just throw a number in there as well? According to RCU (one of the banks you fired my info off to), you tried to obtain credit through: Westconsin, Ally, RCU, and Prestige. RCU could only see pulls up until them, so who knows how many places after them. Also, payment range was not in my criteria. I'm not sure where you got that from. I am willing to pay more if I'll be car payment free in 1-2 years."Showing intent" does not excuse you from pulling my file and trying to "do me a favor" by getting me pre-approved before I even show up. You are also required to verify all the information as correct before trying to obtain credit, per RCU. The information you have in my file is not current. I have switched jobs and moved. The only thing you have correct is my name and phone number. So no, "All required compliancy guidelines" were NOT maintained for this contact. Yes, request a removal of the inquiry from all of the lenders you contacted. Also while you're at it, shred the file that contains my personal information. I obviously can't trust you having it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view n the matter.]  This is not a issue on remorseful buying. It is due to the no disclosed safety issue with the kid soul. I feel taken advantage of. The sales department did apologize for not disclosing the safety issue but no other actions were taken. They gave me the option of trading it in for reduced value or dealing with the problem. I'm am not satisfied with the deal that was made but it was the only option I was given at the time.
Regards,
[redacted]

Customer was satisfied as follow; -          1/3/17 at 4:10PM:  Purchased used vehicle 3% below average market price including lifetime power train warranty (form 8520 as required by WI) and the remainder of bumper to bumper warranty as...

outlined in owner’s manual or found online at kia.com. -          1/4/17 at 6:18PM:  Phone message left by Sales Consultant for 24- 48 hour (required) follow up call -           1/5/17 at 1:04PM:  Inbound call- called in and was unhappy about not getting a full tank of gas with purchase 1 key only with no Key fob and that the wiper blades are bad and need to be replaced. will let J[redacted] and M[redacted] know. she wants a manager to call her back-          1/6/17 at 12:23PM:  Phone message left by Sales Consultant-Left a message stating that we don't fill the tank on preowned vehicles, also that the vehicle comes with the keys provided. Let her know that we will address the wiper blades and to give either me or J[redacted] a call-          1/6/17 at 5:06PM:  Auto Email sent- DearT[redacted],It has been my pleasure to assist you in purchasing yourKiaSoul. If there is anything that would keep you from rating my service to you as excellent, please contact me right away and give me further opportunity to provide you with best service possible.Referrals from clients are not something that you can buy they are something that you earn. I want you to be 100% confident in referring me to friends, family, neighbors and co-workers.Please don't hesitate to contact me with any questions.Always at your service,-          1/8/17 at 12:21PM:  Email reply from customer- M[redacted] I got your phone message and here's the deal. I brought my trade in vehicle in with an almost full tank of gas, So I feel you should have given me a vehicle with the same amount of Gas. I can't believe someone traded in a vehicle without a key fob but whatever. If I purchase a key fob will you at least program and cut it for free? I understand you are willing to replace wiper blades. I also have a large crack in the rear drivers side door that as far as I can remember wasn't there when I bought it. It appeared a day or so after I drove it home and I believe it was due to your company washing the vehicle and then the temperature dropped considerably causing the crack. I would like it repaired also. I enjoyed the actual buying process and how quickly you made it happen. I didn't dicker with you over the price of the vehicle or the trade in value. At this point, I am disappointed in the fact that you are refusing to put gas in a used vehicle just because it is a used vehicle and you can't treat a used vehicle like a new one. That is ridiculous, I still spent money You are still making money on me and I am still a customer you might make more money on me next time I buy a vehicle. You treating me like my business and money doesn't matter as much as someone who buys a new car is discrimination. I feel cheated that I and my business isn't as important as someone who buys new. Also if I could have afforded a new car I would have bought a new car. My friend was thinking of buying a car from you in the near future but after seeing what I'm going through he has been trying to decide where he will be going to buy a vehicle. I have bought used and new cars from other dealers before and always left with either a full tank of Gas or a Gas Card. I feel that you and your company arguing with me over $25 in gas is just stupid. Especially since I assume you want happy customers who would be return customers. I will drop the request for a Gas card if you will fix the wiper blades, the crack in the door, and program and cut the flip out key and key fob for free.Let me know what you are willing to do. If we can't come to some kind of agreement then, I would like a meeting with the manager of Prestige Kia. If you can't make this happen, I will go right to the top.I await your responce with bated breath. T[redacted] B[redacted] -          1/9/17 at 8:28AM:  Email reply to customer-  T[redacted],We do not fill the fuel tank of pre-owned vehicles unless it is negotiated at the time of purchase. Even if the gas light was on we are then only putting in $20 max. What other dealerships are doing does not pertain to our policy here. The keys that come with the vehicle are what we provide. If you want additional keys then that would be an out of pocket expense that you would have to cover. As for the crack that you mentioned, if it was not there at the time of purchase that's not something that we would cover. We have no way of tracking down how or what actually caused it after the vehicle left the dealership. We will address the wiper blades. If you should have any further questions you are more than welcome to contact my General Sales Manager, J[redacted] K[redacted]-          1/9/17 at 8:28AM:  Outbound phone call by Sales Consultant-  (got machine/ no message/ no notes)-          1/9/17 at 9:21AM:  Email from customer-I was told at time of purchase that my kia was covered bumper to bumper and that if anything went wrong to bring it in and get it fixed no charge. So now you are telling me that is not the truth and that the crack in the door is not covered, that is between the bumpers and to tell you the truth when I purchased the vehicle I could not see the whole car due to snow and ice on it so it could have been there and I didn't notice it. I am very upset at this time. I asked if I purchased a key fob with flip out key if you would at least program and cut said key. I will pay for the key myself, just can't find anyone with the equipment to program and cut the key. Please respond and include  General Sales Manager, J[redacted] Kl[redacted]'s contact information. You took advantage of me and scammed me and I will be talking to the Revdex.com about your sales practices and how you said bumper to bumper yet when I had problems you did not cover bumper to bumper.-          1/9/17 at 9:29AM:  Email reply to customer-Yes you do have a bumper to bumper warranty. That does not mean it covers things that are not defects of the car. If it is a defect then it would be covered. If it is something they view as something outside of that then it is not a warranty issue. It would be no different if you were to get into an accident. The warranty would not cover the cost of fixing the vehicle. The warranty is in place to cover the possibility of defects in the vehicle. Up until this very point there has been nothing that we have done wrong. My suggestion is bring the vehicle by here so that the service department can assess the issues. If it truly is a defect in the vehicle then it will be covered. If it is something that is deemed to be caused outside of that then it won't be covered. That would be a wear and tear thing. Similar to door dings and such. I assure you that nothing we have done has been a "scam" as you put it. I have been very upfront with you every step of the way. Give our service department a call and we can assess things from there.-          1/9/17 at 9:49AM:  Email from customer-  I asked for your general Managers contact info I would like to express my concerns to him and you did not answer me about programming and cutting a key fob I would buy! So since you can't seem to answer me, I would appreciate the contact info asap -          1/9/17 at 10:44AM:  Email reply to customer-Tracy,I have answered you about the key and fob. Those are things you would cover the cost on. I'm guessing that isn't the response you were looking for. You can call (715)833-0177 and ask for J[redacted] K[redacted]. -          1/9/17 at 12:53PM:  Email from customer-I was looking for a direct answer, a yes or a no, would have sufficed. I am getting very frustrated, Thanks for the information but I already looked up his email and emailed him. You never gave me a chance to counter offer or even ask for a tank of gas. I appreciated the quickness but in hindsight, I feel you did this on purpose. Hence, my feelings of being scammed. these are just my feelings. But I doubt I will recommend you or your dealership to anyone I know. Thank you for your time.T[redacted] -          1/9/17:  Customer submits complaint to Revdex.com of Wiscosnin -          1/10/17 at 3:35PM:  Email from customer (to General Manager)- Subject:  2015 Kia Soul, purchased used! Hello Mr. B[redacted],     I recently purchased a used 2015 Red Kia Soul. M[redacted] W[redacted] was my salesman. I have to say it was a very quick transaction. But unfortunately, because of how quick it was I did not even get the chance to dicker over the price or ask for a tank of gas or negotiate in any way. I have asked M[redacted] to give me a tank of gas and to program a key fob and cut a key for me for free. As there was no key fob for this vehicle. I find it hard to believe in this day and age that a key fob was not available to me. I have no problem paying for a key fob with flip out key but can find nowhere that will program or cut said key. So firstly I feel discriminated against because I didn't buy a new car. Second, I can't afford $300 to $400 for the programming and cutting of the key. I am so disappointed in your dealership, I doubt I will be back. The whole situation has left a bad taste in my mouth. If your willing to do something great, if not Oh well at least I got my say. Thank you for taking the time to read my email.T[redacted] B[redacted] -          1/12/17 at 9:41AM:  Outbound call to customer from General Manager (recorded & notes added)* Apology for frustration in purchase from us.  Explained our market leading value in price, warranty and over all presentation.  Explained policy of not letting used cars leave lot with gas light on.  Customer confirmed that the light was not on at time of delivery, but later regretted not asking for full tank.  Customer expected standard fromevery dealership that all used vehicle should be delivered for purchasing customer to get home.  General Manager explained that was not our standard based on geography as related to were each individual customer lives and lack of onsite gas pump.  General Manager explained dealership standard again of offering below market pricing that includes a lifetime power train warranty.  Customer never acknowledged that they were promised a full tank of gas at time of purchase in this conversation.  General Manager inquired about customer previous concern, as verbally relayed to him by Sales Consultant back on 1/5/17, about windshield wiper blades not being to a safe standard.  Customer discredited question as an original concern that no longer exists.  General Manager did reiterate (as he later discovered documented offer from Sales Consultant on 1/5/17) that wiper blades would be addressed and replaced (if needed) upon immediate return visit by customer.  General Manager addressed “discriminated against because I didn’t buy a new car” as stated in email complaint to him on 1/10/17.  General Manager  reiterated the fact that all our customers 100% satisfaction is our first priority and explained that earning everyone’s business is our goal.  General Manager explained the there are no extenuating circumstances from offering New to Used vehicles that would condition these differences toward discrimination on an individual.  **By definition of the word, this cannot apply (see below).  General Manager addressed concern of one key and no fob, explaining that based on our market leading direction on value and warranty, we offer forward, what is provided by previous customer, auction or rental company.  Customer did not dispute that they were promised anything other.  Customer had stated that she was not involved in previous household purchases of vehicle, and admitted assumption of certain expectations she had when purchasing a used vehicle.  General Manager again apologized for frustration in her purchase and offered “good will” on next visit of $10 in gas and free used key fob to be programmed at customers expense ($100 per fob).  General Manager then offered his direct contact information for use at or prior to future visits.  Both parties thanked each other for their time and call was terminated. *Note-  In efforts for General Manager to return contact from customer in a timely manner.   The deal, vehicle inspection, previous emails, system notes, timeline and any other items related to customers concerns were not reviewed prior to this call.  Only items referred to were email to General Manager and standards, policies and procedures of our business.  Since then, all for mentioned items have been reviewed and clearly fall within those standards, policies and procedures. *Note-  Vehicle damage as stated in Revdex.com complaint was not discussed here, as it was not mentioned in email to General Manager or upon returned phone call from General Manager. -          1/13/17 at 2:11PM:  Letter received from Revdex.com of Wisconsin -          1/14/17 at 3:06 PM:  Response issued by email RE:#11925436 -          Please note that while direction was offered to contact General Sales Manager J[redacted] K[redacted] immediately upon concern or request on 1/8- 1/9/17.  No attempt was ever made. 1. an act or instance ofdiscriminating, or of making a distinction. 2. treatment or consideration of, or making a distinction in favor of or against, a person or thing based on the group, class, or category to which that person or thing belongs rather than on individual merit:racial and religious intolerance and discrimination. 3. the power of making fine distinctions; discriminating judgment:  [redacted]Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such. Sincerely,Matt [redacted]General ManagerPrestige Auto Corporation[redacted]
            [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this [redacted]er to a close, we would like to know your view on the [redacted]er.]   Sun, Jul 30, 2017 10:28 pm Fwd: Customer service From [redacted] To [redacted]
 This is [redacted], again, attempting to resolve a situation in which your company has done a substandard job. In June, you were sent an email highlighting the event. If you, by chance, did not receive that email, there it should be listed below. I never received so much as an explanation. Upset  by your company's lack of service, I set out in search of a new key from a different institution as I no longer care to do service with you.  The other dealership I spoke with was not surprised by this event with your company having heard the same story from several others as well. Not a good reputation. I received the invitation for your customer appreciation event and could not help but think why would we participate in this when we ourselves don't feel appreciated. If you have any interest in trying to resolve this situation and salvage this business relationship you will take the necessary steps to contact us. If not we will continue our business elsewhere. We will also never recommend your dealership to any of our family or friends and let them be aware of the poor customer service.[redacted]
Sent from my iPhoneBegin forwarded message:From: [redacted]Date: June 11, 2017 at 9:08:48 PM CDTTo: [redacted]Subject: Customer service Hello [redacted]-My husband and I recently bought a 2016 Kia Sorento. We are thus far enjoying our vehicle. [redacted] was our sales associate and he did a fine job and even offered to help resolve another issue we had with the vehicle. There is, however, one subject about our purchase from Prestige that we are not satisfied with. The spare key. We were unaware that there wasn't one at the time of purchase. We didn't find out until we were installing our car seats into our new buy. When I later followed up with [redacted] about this, he stated that your businesses policy does not replace missing ones. Truthfully, I can understand that for older used vehicles. However, when the vehicle is only a year old and we spent more than $20,000, then there should be certain exceptions. I also feel mislead as I was unaware of this fact at the time of purchase. Having said all of this, I will no longer be doing business with Prestige unless this subject is resolved. Sincerely,[redacted]
Sent from my iPhoneI have copied the 2 e-mails sent to [redacted] from prestige that were never replied to. I also called the dealership and personally came in to try and resolve this [redacted]er during the month of July with the customer service team  having no idea that I was in correspondence in the first place. Had I received this explanation 2 months ago instead of getting the run around from [redacted] this could have all been avoided.Regards,[redacted]

We did not sell the vehicle new and have no record of doing recommended belt change.  If the customer had called us to question this or inquire on the meeting of over explained As- Is status of vehicle disclosed on paperwork we may have been able to help out.  But, they chose to air their grievance through the Revdex.com in hopes of what?   Below is last recorded conversation with customer; 6/1/16 12:26pOutbound phone call (Contacted)By: [redacted]   everything is well, needs to get timing belt changed. they are going to their mechanic to get that fixed. If there is a law about dated stickers on belts, that would be something to contact a Police Department about. Happy 4th of July!  God Bless America!  Sincerely,[redacted]General ManagerPrestige Auto CorporationDirect Line: [redacted]            Fax: [redacted]

Showing a pattern of remorseful purchases, we hold no liability for losses incurred. We would be happy to sell his Mini Cooper back to him.