Outrageous Cabins Reviews (%countItem)
Outrageous Cabins Rating
Address: 1426 Upper Middle Creek Road, Sevierville, Tennessee, United States, 37876
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We stayed in the cabins from Jan 18th until the 21st. Experienced the case of bed bugs and bitten everywhere.
We stayed in the Cabins and everything was placed nice and neatly and it was very comfortable in the 2nd day that I started itching. It progressed heavily the next day and when I got home from the cabins I could not bare it anymore. I went to get checked on the 22nd of January and doctor confirmed that it was a reaction to bed bugs. We contacted the company through private message on the 22nd in the evening to no response, I called them on the 25th and was told I would receive a response from the manager on monday, I eventually had to call since they did not call me. I called and their response was "we had our specialist inspect the area and confirmed they are no indication of bed bugs" we really just want our refund as this made it the worse trip ever.
We are seeking our refund obviously this was not the best situation, I have records from the doctor's office and pictures to show proof I was bitten.
The guest, whose name is stated on this claim, was a 3rd party visitor to the guest that was actually registered on the reservation. This guest stayed in the cabin and stated that she felt itchy on the second day of her visit. She did not contact the office about any symptoms she was feeling, for anything to be looked into, until the day after she checked out of the cabin. The registered guest notated on the reservation that there was going to be 4 people occupying this cabin, 3 of which never claimed to have any of these symptoms or "bites", just her. When the registered guest reached out to us that next day after checking out, our staff unfortunately missed the AIRBNB message that was sent about this situation. Due to the many messages our company receives daily, we apologized to her that it was not caught. However, once we spoke with the guest, we had our Bedbug specialist come out immediately to inspect the cabin, which was Sunday, the same day of interaction, as we take these claims VERY seriously. Scheduled routine pre-treatments are conducted to every room in every cabin as a bedbug preventative, but of course, once these claims were made, we had him conduct an inspection that day. The verdict of the inspection was that there were no detections of bedbugs in any of the bedrooms and also no signs of any having been there. We have attached a copy of the invoice for your review showing that this cabin was indeed inspected the day of response to this guest and we have also included another file that shows the conversation between our staff and the registered guest with a time stamp of when the message was sent. Lastly, due to the time lapse from the initial message, January 22nd, to the inspection, January 26th, there had been another party that stayed in the exact cabin as this guest, from January 24th - 26th, with zero complaints of any bedbug bites to this day. We have attached another file for your review to show the booking of this cabin, that same weekend when it was inspected after check-out time of 10am. There are truly many different explanations that could be in response to any symptoms this guest may have encountered, however, there is reported documentation of inspection and verification that there was, in fact, zero findings of bedbugs or signs of them in that cabin.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. I went in a week later due to the rash on my skin only getting worse.( I have pictures I've taken daily/weekly of how bad this rash has gotten) to be examined by another physician and a scrape of my skin was performed and it turns out that my first diagnosis was incorrect and it was intact "Scabies". This is humiliating and disgusting. This rash has spread all over my body and like I stated before it's disgusting and humiliating to have to walk around with Scabies all over my body including my face. I don't have documents at hand since I am at work but will be more than happy to submit all the paper work/pictures needed to get my refund as I have had to pay for doctors visits and medications to help with this disgusting infestation on my skin. I hope that this business can put themselves in my shoes and realize how disgusting this is, you go on a little vacation and come back home with a skin infestation and not only that, due to this I am traumatized and terrified and I don't EVER want to stay in another Cabin nor hotel!
Failure to take ownership & responsibility for delivering a quality service as described/contracted and paid. Then unwilling to offer a fair refund.
Super 8 quality accommodations for a Ritz Carlton price. Rented a required minimum 3 night cabin stay via outrageouscabins.com for the period 12/28/17 - 12/31/17 totaling $1,100.00. Upon arriving the first night from a 10 hour drive, we discovered the following issues: 1. Clogged toilet in master-bedroom;2. Master bathroom jacuzzi leaking/raining water downstairs in the kitchen (water all over the floor and appliances, which required us to use all towels in the cabin to mop up the water; safety/fall issue for those downstairs); 3. Bedding/sheets do not fit the beds; 4. Bath towels were aged/paper thin (concerned they would catch fire in the towel warmer). Immediately informed the front office of our issues via voice-mail at 9:40 PM (office hours till 10:00 PM). They returned our call at 8 AM the following morning and stated they had no other alternative cabins available to move us and they would send a maintenance guy to look into the leak. My wife and I stopped by the front office on our way to lunch to request new towels since we used all of them to mop the kitchen floor. They stated they were aware of said issues with the quality/age of the bedding and towels and blamed a third party laundry service (shrinking, etc) stating Management/owners were aware and addressing. We offered to show them the video of the water raining into the kitchen and they were disinterested saying 'This has happened before' never offering an apology for the initial/first night's experience. We called the front office later in the afternoon as we were out and about the Pigeon Forge area to get a disposition of our complaints/issues before we headed back to the cabin to relax/unwind (would have been nice to have gotten a call from them that all was addressed/fine). They informed us that the leak had been resolved and toilet was now operable (again no apology offered). Used the master bathroom jacuzzi again that night... same leak/same issue again sacrificing our bathroom towels to mop up water on floor & appliances again. We rented a DVD movie from Redbox to watch downstairs (but no HDMI cables to the DVD player- guess we should have brought our own?!). My two boys wanted to play air hockey since we could not watch a movie... guess we needed to bring our own discs too?! Called the office the next day to again report the leak and missing air hockey discs. They said they would send the maintenance guy again to check the jacuzzi leak again and they would send someone by with a disk or two for the air hockey (which they did). Again they expressed little interest in viewing a second days' video of the leak and offered no apology. In fact, the maintenance guy insinuated that I probably filled the jacuzzi tub too full and that was causing the leak. I mentioned to the front desk that I would like to discuss some type of refund given all of the issues including unresolved ones we have experienced for the 1.5 days of our 3 day stay. She informed me that I would need to speak to the owner, Dell as she had no authority to refund and that he would call me before that days' end. It wasn't until 01/08/18 that I finally was able to speak to Dell (after several follow-up phone calls to the front office and later his personal cell phone). He stated he was on vacation in NY for the past 3 days but had acknowledged he was aware of our complaints via conversations he had with his staff. I gave him a detailed summary of our aforementioned complaints and he offered me a $50 gift card toward a future stay with them apologizing for the lack of customer service. When I told him I had no intentions of renting from them again, he offered a $50 refund to my credit card. When I told him that was not enough and felt I should (at minimum) receive a one night refund for the plumbing issues rendering the kitchen & bathroom inoperable (and unsafe) for 2 out of the 3 days. He responded that 'he shouldn't be liable for plumbing issues' and that he would have to
Refund of no less than a total of $350 to my credit card, which is equivalent to one night's cabin rental, which is more than fair
Completely disappointed in Outrageous Cabins. Cabin we stayed in was not as described, poor customer service and problems with cabin itself.
My husband and I took my parents to Serenity cabin in the Country Pines resort for Christmas 2017. We checked in on Dec 23rd. Upon arrival and throughout our stay we found one thing after another wrong with the cabin! We discovered early on that the jets in the hot tub were not at all working and on top of that, a hose clamp for a car had been used on a part inside the tub! Very sharp and certainly a safety hazard! So we called maintenance to come out after being on hold for a while, there was not a direct line for maintenance only the main office. We needed to go out to Walmart and we waited and waited and we decided one of us should stay behind to wait for him while the rest of us went out. He did come while we were out and said he needed parts for it and would be back in the morning. In the meantime we also discovered there were no hangers in the one small bedroom closet we had, kitchen was insufficiently stocked, the double shower had only one head fully working, the other one was broken. The beds were extremely squeaky and anytime anyone moved you would hear it and wake up, whether it was our own bed or the one upstairs in the loft. Also the sheets on bed did not fit, even some of the pillow cases didn't fit the pillows! And there were nasty stains on some of the pillows too!(I have pictures of all of this as well for proof.) We had a terrible first nights sleep and the next morning we waited for maintenance who promised to come but they NEVER showed! At 11:00 am my husband and I went to the office to complain. We spoke to a girl who was very rude. She said the manager wasn't in (it was Christmas Eve) but that she would be in Christmas day! Which we thought was odd. We told her all our issues and she shrugged her shoulders a lot and never once apologized. She basically told us there was nothing she could do. She acted like she tried to call the manager, but said she didn't pick up. But that was all she did! At this point we were both very annoyed and upset. This was ruining our Christmas. We told her that maintenance had not been when he said he would and at this point it was almost 11:30 and she said "if he said he would be there in the morning, he will be" we went back to cabin infuriated and waited til 12:00. Now our whole morning on Christmas Eve had been wasted with this. Maintenance never showed as promised and we decided to go back to the office to tell them and to have the manager contact us as soon as possible! Now another guy was there, the Assistant Manager and the girl we had seen before never even mentioned him! And she actually said "oh I forgot about him"! was a lot more helpful and did immediately apologize for everything. Although he could not compensate us for any of our stay which was disappointing to say the least. He did get us some supplies for the kitchen and new bed sheets but that was it. We are very put off now with Outrageous cabins, we have always been happy with Outrageous but this will probably be the last time we use them because our experience was so bad! told us that Country Pines was owned separately to Starr Crest and that things do fall through the cracks there but I still feel that is unacceptable and simply an excuse! Outrageous are managing these cabins and getting our money so they need to do better in this area. We did get a $45.00 coupon for a future stay but we don't really want to come back! We even left a day early because we were so unhappy with the cabin and couldn't stay any longer! Even our bedroom TV stopped working Christmas Day! Something that the office staff didn't seem to care about either. I forwarded my complaint via email to , the Manager and all she came back with was apologies and excuses. Telling me that it was a busy time of year and that she had a lot of new staff at the moment. That is NO excuse! She never even responded about Maintenance NEVER showing up OR the stains on the pillows. Just VERY bad all around!
We feel we deserve some sort of compensation and it's disgusting it was not already offered to us! A $45.00 coupon for a future stay just doesn't cut it! Not only do we not want to stay with Outrageous again but $45.00 is nothing when you think how much you spend at these cabin rentals! We want a partial refund or more off a future stay, and if it was a larger amount we might consider giving them a second chance.