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Outside Dreams LLC

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Reviews Outside Dreams LLC

Outside Dreams LLC Reviews (1)

Initial Business Response /* (1000, 7, 2015/12/07) */
Outside Dreams did provide an estimate and design for this consumer. When I went out to meet with them, I went over the design, estimate in detail, plant sheets and provided them with the bid package in the blue folder. They decided that they...

could not afford to do the entire design and decided to just install the patio at this time - Phase I. I told them that in order to get a spot on the schedule and to submit to the HOA, they would need to sign the proposal(see attachment of signed proposal). I put them on our schedule, plotted the design, and filled out the HOA paperwork ready to submit. Then, I got an e-mail saying that they wanted to shop around because it was too much money. We informed her about the cancelation costs at that time. Then her husband called and said that they would still like to install the patio, but it was too high. He came back and said that he wanted it broken down into materials, labor, and removal. I informed him that we do not break down our costs. He e-mailed back that he wanted to cancel the project. We are happy to provide the design after they pay the $500 cancelation fee.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that Outside Dreams should be accountable and responsible for not explaining to us that if we signed the estimate that we would be basically signing a contract nor did they tell us from the start that there would be a fee of $500 associated with the cancellation of an estimate. Because of their lack of information that is why we are in dispute. Its the principal of the contractor not being upfront and honest with their practices. They would not give us a breakdown in material and labor so we could see if we could continue the project at a lower cost instead they just said here is a new estimate for $1000.00 less and that did not seem reasonable so again we asked for a breakdown and they refused to give us that information and said we were not entitled to that and rudely replied with a very unprofessional response. When the owner of the company came out with designs and blue company folder she should have explained the contract, estimate and cancellation fee and we would have never signed to begin with but because she did not that is where we are. I don't want the designs but I am not totally responsible for the cancellation of the project, Outside Dreams is responsible for not providing customer with detailed information on this project.
Final Business Response /* (4000, 18, 2015/12/19) */
Outside Dreams will accept the $200 to close this case and be done with this issue.
Final Consumer Response /* (2000, 20, 2016/01/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check will be mailed 1/8/2016 for $200.00

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Address: 9609 S University Blvd #631932, Littleton, Colorado, United States, 80130

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